Name of the Teacher Date Level of the class Length of lesson
Lynique Ruiters 19 July 2021 Advanced 60 Minutes
Lesson Type: Speaking
Lesson Topic:
Telephone etiquette
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
Leave a voicemail using the target language and take a Used the target language to leave a voice message by doing
message on behalf of a colleague. role play and let a colleague know that they have taken a
message for them and give the details of the caller to the
colleague.
Anticipated difficulties: Suggested solutions:
1. Students might feel shy to do role play with their 1. Assure students that it will help them to be interactive
colleagues as they are used to a more professional with their colleagues as they could form new
environment. friendships or even have a colleague who can assist
them in another department.
2. Students work in different departments so the set
phrases might be a bit difficult if the role play is 2. By Having students from the same department as
amongst 2 different departments. partners however also showing the importance of
understand the set phrases of a different department if
1
, 3. The company has paid for the lessons so the one day, they would like a job in that department.
students might feel that they have to attend and
feel a little bit ‘forced’ to take part. 3. Assure students that the company would not have
done this if they did not believe it was important and
also assure the students that it will be beneficial for
them should they apply to another job or want a
promotion.
Target Language Analysis
Figure 1
2
Lynique Ruiters 19 July 2021 Advanced 60 Minutes
Lesson Type: Speaking
Lesson Topic:
Telephone etiquette
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able By the end of the lesson, students will have…
to…
Leave a voicemail using the target language and take a Used the target language to leave a voice message by doing
message on behalf of a colleague. role play and let a colleague know that they have taken a
message for them and give the details of the caller to the
colleague.
Anticipated difficulties: Suggested solutions:
1. Students might feel shy to do role play with their 1. Assure students that it will help them to be interactive
colleagues as they are used to a more professional with their colleagues as they could form new
environment. friendships or even have a colleague who can assist
them in another department.
2. Students work in different departments so the set
phrases might be a bit difficult if the role play is 2. By Having students from the same department as
amongst 2 different departments. partners however also showing the importance of
understand the set phrases of a different department if
1
, 3. The company has paid for the lessons so the one day, they would like a job in that department.
students might feel that they have to attend and
feel a little bit ‘forced’ to take part. 3. Assure students that the company would not have
done this if they did not believe it was important and
also assure the students that it will be beneficial for
them should they apply to another job or want a
promotion.
Target Language Analysis
Figure 1
2
