9e Chapter 13 Test Bank

MULTIPLE CHOICE 1. Which of the following points of the Deming’s 14 points discusses about creating and publishing to all employees a statement of the aims and purposes of the company or other organization, and the management demonstrating constantly their commitment to this statement? a. Point 7 b. Point 14 c. Point 1 d. Point 12 ANS: C DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: Leadership Competencies and Practices KEY: Bloom's: Knowledge 2. Point 7 of Deming’s 14 points emphasizes on: a. teaching and instituting leadership in an organization. b. encouraging education and self-improvement. c. removing barriers that rob people of pride of workmanship. d. taking action to accomplish the transformation in organizational culture. ANS: A DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: Leadership Competencies and Practices KEY: Bloom's: Knowledge 3. Point 12 of Deming’s 14 points emphasizes on: a. encouraging education and self-improvement. b. taking action to accomplish the transformation in organizational culture. c. removing barriers that rob people of pride of workmanship. d. teaching and instituting leadership in an organization. ANS: C DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: Leadership Competencies and Practices KEY: Bloom's: Knowledge 4. Point 14 of Deming’s 14 points emphasizes on: a. removing barriers that rob people of pride of workmanship.b. teaching and instituting leadership in an organization. c. encouraging education and self-improvement. d. taking action to accomplish the transformation in organizational culture. ANS: D DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: Leadership Competencies and Practices KEY: Bloom's: Knowledge