1
Tourism
Grade 12
PRELIMINARY
EXAMINATION 2026
These notes were compiled using the following papers from: DBE Prelim 2020,
@SACAI Prelim 2019, 2020 & 2022. @SACAI Prelim 2023 & 2024, EC/SEPTEMBER
2023. (EC/SEPTEMBER 2025)
IMAGES: AI Generated. Based on typical examination questions
Important:
These study notes are revised and updated annually to align with the CAPS curriculum and
current exam requirements. This document is based on past examination papers.
Content was adapted and structured for exam preparation purposes. AI tools were used to
assist with formatting, rephrasing and differentiation.
These notes are designed to help learners:
• Understand key concepts
• Practise exam-style questions
• Identify important themes and patterns in assessments
To ensure learners work with the most relevant and up-to-date content, parents and
learners are encouraged to confirm that they are using the latest version of the notes. If you
are unsure whether you have the latest version, please feel free to contact me at:
Please note that these notes are compiled as a structured study aid for exam preparation
and do not replace the prescribed textbook or classroom instruction. IMAGES: Canva & AI Generated
REMEMBER: You must study Term 1, 2 and Term 3 STUDY NOTES for the Prelim Exam.
Good luck
Juffrou Ansie
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 2
CONTENT
GLOBAL EVENTS 4
Mapwork and Tour Planning 6
Budgeting for Tours & Foreign Exchange and Currency Conversions 17
World Time Zones and DST 21
World Icons and Tourist Attractions (*WH Sites*) 22
Forms of International Payment 30
Sustainable and Responsible Tourism: Triple Bottom Line 31
Customer Feedback and Satisfaction Strategies 39
Professional Image, Work Ethic & Employment Conditions 42
_____________________________________________________________________
Multiple – choice
This icon is known as the ‘lost city’. The cultural group that lived
here during the 15th century was the Incas.
UNESCO was the organisation responsible for the declaration of
this World Heritage Site
Floating markets -
A very attractive place for tourists to see the traditional way
of selling and buying goods
The Algarve -
The area is known as one of Portugal's most important
tourist hot spots.
Alcázar of Segovia -
One of the most well-known palace-castles in Spain.
Red Square
All the streets of Russia lead to this icon.
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 3
Kremlin – the symbol of Russian power and authority.
Fossil Hominid Site of South The new name of the Cradle of Humankind
Africa
Travel show Show that attracts tourists and tourism providers. Selling or
introduction of tourism products and services
Working hours Hours to work according to labour law.
E.g. 8 hours per day x 5 days per week
Overtime Extra time that you work outside official working hours.
Will receive extra compensation
Professionalism The way a worker must behave at work
Profession The type of work the worker performs
Visa Master Card A payment card that is widely accepted by service providers and
automated teller machines (ATM’s) around the world.
Foreign market share The proportion of an international market a destination holds in
relation to its main competitors.
Branding A long-term strategy used by South African Tourism to achieve
identification and preference for South Africa as a destination of
choice.
SWIFT A global payment system that allows you to transfer money
securely and quickly to international bank accounts using
codes.
Contactless payments A current tourism trend related to technology.
IDP A travel related document that allows the bearer to drive a
vehicle in a country other than his/her place of residence.
Duty free 50 mℓ of perfume and 1 x 750 mℓ bottle of wine is classified as
... Goods by South African customs.
Bilharzia A travel related disease caused when a certain type of water
snail penetrates the skin of a human swimming or walking in
contaminated water and lays eggs in the person’s bladder or
bowels.
HIV A deadly virus that is transmitted by contact with the bodily
fluids of an infected person.
Malaria A travel related disease that can be prevented by keeping doors
and windows closed at night when in areas where the disease is
prevalent.
Yellow fever A travel related disease that requires a traveller to be vaccinated
before entering a country. This disease can only be contracted
once.
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 4
Cholera A travel related disease spread through consumption of
contaminated food or water. Symptoms are diarrhoea and
severe vomiting.
Khomani Cultural Landscape
Values of the culture to attract tourists to the area.
• Learning from the culture, expanding knowledge.
Improve status of province.
• Culture is unique, leads to income and job creation
GLOBAL EVENTS
Study the extract below (EC/SEPTEMBER 2023)
The type of political situation that is described in the extract
• Civil unrest
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
Tourism
Grade 12
PRELIMINARY
EXAMINATION 2026
These notes were compiled using the following papers from: DBE Prelim 2020,
@SACAI Prelim 2019, 2020 & 2022. @SACAI Prelim 2023 & 2024, EC/SEPTEMBER
2023. (EC/SEPTEMBER 2025)
IMAGES: AI Generated. Based on typical examination questions
Important:
These study notes are revised and updated annually to align with the CAPS curriculum and
current exam requirements. This document is based on past examination papers.
Content was adapted and structured for exam preparation purposes. AI tools were used to
assist with formatting, rephrasing and differentiation.
These notes are designed to help learners:
• Understand key concepts
• Practise exam-style questions
• Identify important themes and patterns in assessments
To ensure learners work with the most relevant and up-to-date content, parents and
learners are encouraged to confirm that they are using the latest version of the notes. If you
are unsure whether you have the latest version, please feel free to contact me at:
Please note that these notes are compiled as a structured study aid for exam preparation
and do not replace the prescribed textbook or classroom instruction. IMAGES: Canva & AI Generated
REMEMBER: You must study Term 1, 2 and Term 3 STUDY NOTES for the Prelim Exam.
Good luck
Juffrou Ansie
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 2
CONTENT
GLOBAL EVENTS 4
Mapwork and Tour Planning 6
Budgeting for Tours & Foreign Exchange and Currency Conversions 17
World Time Zones and DST 21
World Icons and Tourist Attractions (*WH Sites*) 22
Forms of International Payment 30
Sustainable and Responsible Tourism: Triple Bottom Line 31
Customer Feedback and Satisfaction Strategies 39
Professional Image, Work Ethic & Employment Conditions 42
_____________________________________________________________________
Multiple – choice
This icon is known as the ‘lost city’. The cultural group that lived
here during the 15th century was the Incas.
UNESCO was the organisation responsible for the declaration of
this World Heritage Site
Floating markets -
A very attractive place for tourists to see the traditional way
of selling and buying goods
The Algarve -
The area is known as one of Portugal's most important
tourist hot spots.
Alcázar of Segovia -
One of the most well-known palace-castles in Spain.
Red Square
All the streets of Russia lead to this icon.
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 3
Kremlin – the symbol of Russian power and authority.
Fossil Hominid Site of South The new name of the Cradle of Humankind
Africa
Travel show Show that attracts tourists and tourism providers. Selling or
introduction of tourism products and services
Working hours Hours to work according to labour law.
E.g. 8 hours per day x 5 days per week
Overtime Extra time that you work outside official working hours.
Will receive extra compensation
Professionalism The way a worker must behave at work
Profession The type of work the worker performs
Visa Master Card A payment card that is widely accepted by service providers and
automated teller machines (ATM’s) around the world.
Foreign market share The proportion of an international market a destination holds in
relation to its main competitors.
Branding A long-term strategy used by South African Tourism to achieve
identification and preference for South Africa as a destination of
choice.
SWIFT A global payment system that allows you to transfer money
securely and quickly to international bank accounts using
codes.
Contactless payments A current tourism trend related to technology.
IDP A travel related document that allows the bearer to drive a
vehicle in a country other than his/her place of residence.
Duty free 50 mℓ of perfume and 1 x 750 mℓ bottle of wine is classified as
... Goods by South African customs.
Bilharzia A travel related disease caused when a certain type of water
snail penetrates the skin of a human swimming or walking in
contaminated water and lays eggs in the person’s bladder or
bowels.
HIV A deadly virus that is transmitted by contact with the bodily
fluids of an infected person.
Malaria A travel related disease that can be prevented by keeping doors
and windows closed at night when in areas where the disease is
prevalent.
Yellow fever A travel related disease that requires a traveller to be vaccinated
before entering a country. This disease can only be contracted
once.
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
, 4
Cholera A travel related disease spread through consumption of
contaminated food or water. Symptoms are diarrhoea and
severe vomiting.
Khomani Cultural Landscape
Values of the culture to attract tourists to the area.
• Learning from the culture, expanding knowledge.
Improve status of province.
• Culture is unique, leads to income and job creation
GLOBAL EVENTS
Study the extract below (EC/SEPTEMBER 2023)
The type of political situation that is described in the extract
• Civil unrest
© 2026 Juffrou Ansie Study Notes. All rights reserved. This material may not be reproduced or distributed without written permission.
