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Unit 3 Customer service in the Aviation Industry

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Hele uitgewerkte en goedgekeurde Unit 3 - Unit 3 Customer service in the Aviation Industry. Geheel goedgekeurde en uitgewerkte BTEC Unit 5 Handling air passengers . Je kan hem goed gebruiken aangezien alles erin staat. Gelieve graag alleen gebruiken als voorbeeld en niet complete tekst overnemen, ivm met plagiaat in eigen woorden.

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Institution
Deltion College
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Luchtvaartdienstverlening
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Unit
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Uploaded on
June 29, 2021
Number of pages
14
Written in
2020/2021
Type
Case
Professor(s)
-
Grade
8-9

Subjects

  • aviation

Content preview

Unit 3
Customer service in the Aviation Industry




0

, Index
1 Understand the importance of delivering effective customer service in the aviation industry.......2
1.1...........................................................................................................................................................2
P2...........................................................................................................................................................3
P3...........................................................................................................................................................5
P4...........................................................................................................................................................5
2 Understand different customer service models and strategies in the aviation industry.................7
P5...........................................................................................................................................................7
P6...........................................................................................................................................................8
3 Understand how to measure and improve customer service in the aviation industry....................9
P7...........................................................................................................................................................9
P8..........................................................................................................................................................10
4 Be able to provide effective customer service within the aviation industry..................................11
P9..........................................................................................................................................................11




Unit 3: Customer service in the
Aviation Industry
1

More courses for Deltion College > Luchtvaartdienstverlening

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