CNA Nursing Education
2 RETPAHC · ANC
CNA★
★
NURSING Certified Nursing Assistant Training Program
NG · COMPASSION · EXCELL
C A R I N G · C O M P A S S I O N · E X C E L L E N C E I N H E A LT H C A R E
CNA Chapter 2 — Comprehensive Examination
CO M M U N I C AT I O N · S A F E TY · E M E R G E N C I E S · I N F E CT I O N CO N T R O L
PROGRAM Certified Nursing Assistant (CNA) CHAPTER 2 — Communication & Safety
SUBJECT Communication · Emergencies · ACADEMIC YEAR
Infection Control
ASSESSMENT Chapter 2 Comprehensive Test TOTAL QUESTIONS 105 Questions
TOPICS Communication · Safety · FORMAT Multiple Choice — Select the
Emergencies · Infection Single Best Answer
EXAMINATION INSTRUCTIONS
▸ Select the single best answer for each question.
▸ Covers communication, defense mechanisms, safety, body mechanics, medical emergencies, infection
control, and standard precautions.
▸ Correct answers and detailed rationales appear below each question.
, CNA CHAPTER 2 — COMMUNICATION · SAFETY ·
Questions 1 – 105
EMERGENCIES · INFECTION CONTROL
1. What is communication in the healthcare field?
A. Only speaking to residents
B. The process of sending and receiving information through actions, behaviors, words,
drawings, signs, or symbols
C. Only written documentation
D. Only telephone conversations
CORRECT ANSWER B — The process of sending and receiving information through actions,
behaviors, words, drawings, signs, or symbols
RATIONALE Communication encompasses all methods of exchanging information — verbal,
non-verbal, written, and symbolic. Effective communication is essential for
resident safety and quality care.
2. What counts as verbal communication?
A. Only face-to-face conversation
B. Spoken or written words, including sign language
C. Only telephone calls
D. Body language only
CORRECT ANSWER B — Spoken or written words, including sign language
RATIONALE Verbal communication includes any use of language — spoken words, written
text, and sign language. Sign language is a structured language system and is
classified as verbal communication.
, 3. What is non-verbal communication?
A. Communication using only sign language
B. Communication without using words, including body language and tone
C. Communication through written notes
D. Communication only through facial expressions
CORRECT ANSWER B — Communication without using words, including body language and
tone
RATIONALE Non-verbal communication includes posture, gestures, facial expressions, eye
contact, and tone of voice. It conveys emotions and attitudes, often more
powerfully than words.
4. What percentage of communication is non-verbal?
A. 50%
B. 75%
C. 90%
D. 100%
CORRECT ANSWER C — 90%
RATIONALE Approximately 90% of communication is non-verbal. This highlights the
importance of body language, facial expressions, and tone when interacting with
residents.
2 RETPAHC · ANC
CNA★
★
NURSING Certified Nursing Assistant Training Program
NG · COMPASSION · EXCELL
C A R I N G · C O M P A S S I O N · E X C E L L E N C E I N H E A LT H C A R E
CNA Chapter 2 — Comprehensive Examination
CO M M U N I C AT I O N · S A F E TY · E M E R G E N C I E S · I N F E CT I O N CO N T R O L
PROGRAM Certified Nursing Assistant (CNA) CHAPTER 2 — Communication & Safety
SUBJECT Communication · Emergencies · ACADEMIC YEAR
Infection Control
ASSESSMENT Chapter 2 Comprehensive Test TOTAL QUESTIONS 105 Questions
TOPICS Communication · Safety · FORMAT Multiple Choice — Select the
Emergencies · Infection Single Best Answer
EXAMINATION INSTRUCTIONS
▸ Select the single best answer for each question.
▸ Covers communication, defense mechanisms, safety, body mechanics, medical emergencies, infection
control, and standard precautions.
▸ Correct answers and detailed rationales appear below each question.
, CNA CHAPTER 2 — COMMUNICATION · SAFETY ·
Questions 1 – 105
EMERGENCIES · INFECTION CONTROL
1. What is communication in the healthcare field?
A. Only speaking to residents
B. The process of sending and receiving information through actions, behaviors, words,
drawings, signs, or symbols
C. Only written documentation
D. Only telephone conversations
CORRECT ANSWER B — The process of sending and receiving information through actions,
behaviors, words, drawings, signs, or symbols
RATIONALE Communication encompasses all methods of exchanging information — verbal,
non-verbal, written, and symbolic. Effective communication is essential for
resident safety and quality care.
2. What counts as verbal communication?
A. Only face-to-face conversation
B. Spoken or written words, including sign language
C. Only telephone calls
D. Body language only
CORRECT ANSWER B — Spoken or written words, including sign language
RATIONALE Verbal communication includes any use of language — spoken words, written
text, and sign language. Sign language is a structured language system and is
classified as verbal communication.
, 3. What is non-verbal communication?
A. Communication using only sign language
B. Communication without using words, including body language and tone
C. Communication through written notes
D. Communication only through facial expressions
CORRECT ANSWER B — Communication without using words, including body language and
tone
RATIONALE Non-verbal communication includes posture, gestures, facial expressions, eye
contact, and tone of voice. It conveys emotions and attitudes, often more
powerfully than words.
4. What percentage of communication is non-verbal?
A. 50%
B. 75%
C. 90%
D. 100%
CORRECT ANSWER C — 90%
RATIONALE Approximately 90% of communication is non-verbal. This highlights the
importance of body language, facial expressions, and tone when interacting with
residents.
