Name of the Teacher Date Level of the class Length of lesson
Iulia Anchidin 14th May 2021 Advanced 60 minutes
Lesson Type:
Business English-Speaking
Lesson Topic:
Telephone language
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able to… By the end of the lesson, students will have…
Speak in business telephone language when making Practiced business telephone language in speaking activities
telephone calls (e.g: leaving messages) like telephone role plays (leaving a message to a secretary)
Identify the meaning, form and pronunciation of key Correctly identified the meaning, form and pronunciation of
phrases used in business telephone conversations key phrases used in business telephone conversations
Identify and recognise business English telephone phrases Identified and recognised business English telephone
and use them in communication (e.g: leaving messages) language and used the target language in speaking activities
(role plays)
Anticipated difficulties: Suggested solutions:
The “th” sound, which involves the biting of the tongue, doesn’t I will model pronunciation for the “th” sound by placing my
exist in Japanese, so a lot of Japanese people simply replace it tongue between my upper and lower teeth and blowing air out
with an “S” sound. This mistake will make words like “the, this, the gap between my tongue and my upper teeth and ask them to
that, they” sound totally different so mispronouncing them can do the same. I’ll do lots of drilling for the new phrases and the
1 i-to-i LOVE TEFL Lesson Plan
,get in the way of sending the correct message across. This is tricky sounds and offer encouragement and praise.
particularly important when speaking over the phone when the
sound might not be always the best anyway. Also, the Japanese
language doesn’t have a clear L or R sound, but something that’s
closer to a blend of an L, R, and a D sound, so they might struggle
to pronounce words like “please” or “sorry”.
As students work in the same telecommunications company but in I’ll make sure I mix them up before setting up the tasks so they get
different departments, they may be reluctant to do the tasks the chance to get to know each other and feel comfortable with
together if they don’t know each other very well or if some of each other. The warmer stage of the lesson should help them
them are the superiors of others. relax and engage in the lesson.
As the students are all adults and will take the class with their I’ll encourage a positive mindset by offering lots of praise for
work mates, they might feel shy to speak up or afraid of making correct answers and usually a good sense of humour goes a long
mistakes in front of everybody. way in these situations.
Because their company is financing the course, students might not I’ll use a variety of group/pair work activities to keep them
feel motivated or enthusiastic to be there. entertained and humour to lighten the mood.
Please include an analysis of the target language you will present your learners in order for them to complete the ‘real-life’ task you
have chosen.
Language item Meaning/function How will you Concept Checking Grammatical form Pronunciation
of the item present meaning? Questions
Good morning, Good morning Matching activity What other phrases exclamation /ˌɡʊd ˈmɔː.nɪŋ/
(company name), (exclamation)-to and chart we could use to
2 i-to-i LOVE TEFL Lesson Plan
,how may I help formally begin the begin a telephone
you? telephone conversation? -
conversation Hello/ Good
How may I help afternoon!
you?- polite offer What similar
for assistance phrases could you
use to offer for
assistance? - How
can I help you? /
How can I serve
you? / May I help
you? / What Can I
do for you?
Which phrase is the
politest and more
appropriate for a
business
environment? - How
may I help you?
Example sentence:
Good morning, ABC
Systems, how may I
help you?
3 i-to-i LOVE TEFL Lesson Plan
, It’s (the caller’s It’s…..from- phrase Matching activity What other phrases Phrase /ɪts/….. /frɒm/
name) from (name used to introduce and chart we could use to Short form of “it is”
of the company) yourself and identify introduce and +
yourself over the identify ourselves Preposition “from”
phone over the phone? -
This is…. from…. . /
I’m …..from….. .
Do they have the
same meaning and
are they polite?
Example sentence:
It’s Joe Bloggs from
Admiral Computing.
Put somebody to connect a person Matching activity What similar Phrasal verb /pʊt/ /θruː/
through using a phone to the and chart phrases could we
person they want to use to when we
speak to want to connect a
person who is
phoning someone
to the person they
want to speak to? -
Hello, I would like to
speak to Mr Jones,
4 i-to-i LOVE TEFL Lesson Plan
Iulia Anchidin 14th May 2021 Advanced 60 minutes
Lesson Type:
Business English-Speaking
Lesson Topic:
Telephone language
Lesson Aims: Lesson Outcomes:
By the end of the lesson, students will be better able to… By the end of the lesson, students will have…
Speak in business telephone language when making Practiced business telephone language in speaking activities
telephone calls (e.g: leaving messages) like telephone role plays (leaving a message to a secretary)
Identify the meaning, form and pronunciation of key Correctly identified the meaning, form and pronunciation of
phrases used in business telephone conversations key phrases used in business telephone conversations
Identify and recognise business English telephone phrases Identified and recognised business English telephone
and use them in communication (e.g: leaving messages) language and used the target language in speaking activities
(role plays)
Anticipated difficulties: Suggested solutions:
The “th” sound, which involves the biting of the tongue, doesn’t I will model pronunciation for the “th” sound by placing my
exist in Japanese, so a lot of Japanese people simply replace it tongue between my upper and lower teeth and blowing air out
with an “S” sound. This mistake will make words like “the, this, the gap between my tongue and my upper teeth and ask them to
that, they” sound totally different so mispronouncing them can do the same. I’ll do lots of drilling for the new phrases and the
1 i-to-i LOVE TEFL Lesson Plan
,get in the way of sending the correct message across. This is tricky sounds and offer encouragement and praise.
particularly important when speaking over the phone when the
sound might not be always the best anyway. Also, the Japanese
language doesn’t have a clear L or R sound, but something that’s
closer to a blend of an L, R, and a D sound, so they might struggle
to pronounce words like “please” or “sorry”.
As students work in the same telecommunications company but in I’ll make sure I mix them up before setting up the tasks so they get
different departments, they may be reluctant to do the tasks the chance to get to know each other and feel comfortable with
together if they don’t know each other very well or if some of each other. The warmer stage of the lesson should help them
them are the superiors of others. relax and engage in the lesson.
As the students are all adults and will take the class with their I’ll encourage a positive mindset by offering lots of praise for
work mates, they might feel shy to speak up or afraid of making correct answers and usually a good sense of humour goes a long
mistakes in front of everybody. way in these situations.
Because their company is financing the course, students might not I’ll use a variety of group/pair work activities to keep them
feel motivated or enthusiastic to be there. entertained and humour to lighten the mood.
Please include an analysis of the target language you will present your learners in order for them to complete the ‘real-life’ task you
have chosen.
Language item Meaning/function How will you Concept Checking Grammatical form Pronunciation
of the item present meaning? Questions
Good morning, Good morning Matching activity What other phrases exclamation /ˌɡʊd ˈmɔː.nɪŋ/
(company name), (exclamation)-to and chart we could use to
2 i-to-i LOVE TEFL Lesson Plan
,how may I help formally begin the begin a telephone
you? telephone conversation? -
conversation Hello/ Good
How may I help afternoon!
you?- polite offer What similar
for assistance phrases could you
use to offer for
assistance? - How
can I help you? /
How can I serve
you? / May I help
you? / What Can I
do for you?
Which phrase is the
politest and more
appropriate for a
business
environment? - How
may I help you?
Example sentence:
Good morning, ABC
Systems, how may I
help you?
3 i-to-i LOVE TEFL Lesson Plan
, It’s (the caller’s It’s…..from- phrase Matching activity What other phrases Phrase /ɪts/….. /frɒm/
name) from (name used to introduce and chart we could use to Short form of “it is”
of the company) yourself and identify introduce and +
yourself over the identify ourselves Preposition “from”
phone over the phone? -
This is…. from…. . /
I’m …..from….. .
Do they have the
same meaning and
are they polite?
Example sentence:
It’s Joe Bloggs from
Admiral Computing.
Put somebody to connect a person Matching activity What similar Phrasal verb /pʊt/ /θruː/
through using a phone to the and chart phrases could we
person they want to use to when we
speak to want to connect a
person who is
phoning someone
to the person they
want to speak to? -
Hello, I would like to
speak to Mr Jones,
4 i-to-i LOVE TEFL Lesson Plan
