Compiled by Tello Email: mobile:+27717513144
DISCLAIMER
The study pack is centred on ORG4801 notes. It is a product of internal and external
research that includes the study guide, prescribed text book and other authentic external
sources. It is therefore, advised for students not to share it as it is for the benefit of up-to
date paying students for financial intelligence group. For clarity, students are free to call
on the provided number and/ email.
+27717513144 Page 1
, Compiled by Tello Email: mobile:+27717513144
Table of Contents
DISCLAIMER ...................................................................................................................... 1
ORG4801 Chapter 2 summarised notes. ................................................................................ 3
Leading change: A process perspective. ................................................................................ 3
Lewin`s 3 steps of change. ................................................................................................. 3
i. Unfreezing and unlocking the existing level of behaviour........................................ 4
ii. Move to a new level. ............................................................................................... 4
iii. Refreeze behaviour at this new level. ...................................................................... 4
Key steps in the change process. ........................................................................................ 5
Change process chat .......................................................................................................... 5
Recognising the need for change and starting the process. ................................................. 6
Starting change. ................................................................................................................. 6
Diagnosis what needs to be changed? ................................................................................ 7
Planning for change. .......................................................................................................... 7
Implementing change and evaluation. ................................................................................ 8
Sustaining change. ............................................................................................................. 8
Bibliography ....................................................................................................................... 10
+27717513144 Page 2
DISCLAIMER
The study pack is centred on ORG4801 notes. It is a product of internal and external
research that includes the study guide, prescribed text book and other authentic external
sources. It is therefore, advised for students not to share it as it is for the benefit of up-to
date paying students for financial intelligence group. For clarity, students are free to call
on the provided number and/ email.
+27717513144 Page 1
, Compiled by Tello Email: mobile:+27717513144
Table of Contents
DISCLAIMER ...................................................................................................................... 1
ORG4801 Chapter 2 summarised notes. ................................................................................ 3
Leading change: A process perspective. ................................................................................ 3
Lewin`s 3 steps of change. ................................................................................................. 3
i. Unfreezing and unlocking the existing level of behaviour........................................ 4
ii. Move to a new level. ............................................................................................... 4
iii. Refreeze behaviour at this new level. ...................................................................... 4
Key steps in the change process. ........................................................................................ 5
Change process chat .......................................................................................................... 5
Recognising the need for change and starting the process. ................................................. 6
Starting change. ................................................................................................................. 6
Diagnosis what needs to be changed? ................................................................................ 7
Planning for change. .......................................................................................................... 7
Implementing change and evaluation. ................................................................................ 8
Sustaining change. ............................................................................................................. 8
Bibliography ....................................................................................................................... 10
+27717513144 Page 2
