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ENG1504 Assignment 2 (COMPLETE ANSWERS) Semester 1 2026 - DUE 19 April 2026

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ENG1504 Assignment 2 (COMPLETE ANSWERS) Semester 1 2026 - DUE 19 April 2026 .... INVESTIGATIVE REPORT Just-Ice retail park, owned by Mopani Holdings, is nestled at the outskirts of the Acres central business district (CBD). It provides customers with groceries, confectionery, a hair salon, pharmacy, restaurant, clothing shops, and two automated teller machines. For the past five years, the retail park has made a good profit, with annual revenue of about R30 million. However, on 30 January 2026, the retail park manager began to receive emails regarding the non-renewal of lease agreements by some tenants. In addition, some tenants complained about low profits in their business and negotiated for the reduced rental rates. The non-renewal of the lease agreements led to 50% of the shops being vacant. You are the Chief Operations Manager for Mopani Holdings, and it is your responsibility to liaise with the retail park manager to ensure business operations are satisfactory. At the meeting held on 01 March 2026, the Chief Executive Officer (CEO), Ms Khameli, requested that you investigate the challenges that led to the non-renewal of the lease agreements and to the low profits in the retail park. SEMESTER 01 ASSIGNMENT 02 NB: THIS ASSIGNMENT CONTAINS ONE COMPULSORY QUESTION Downloaded by Edge Tutor () lOMoARcPSD| Page 2 of 3 INSTRUCTIONS As the Chief Operations Manager, write an investigative report in which you investigate challenges that led to the non-renewal of the lease agreements by business operators and low profits at Just-Ice retail park. You are expected to submit the report to the Chief Executive Officer (CEO), Ms Khameli, by 30 March 2026. Your report should be 2-3 pages in length. Use the following headings and sub-headings: TITLE Information to be included in the title should relate to what the investigation is about, where it is taking place, and why it is to be conducted. 1. TERMS OF REFERENCE The following information should be included: date on which you were commissioned to conduct the investigation, the name and position of the person who commissioned you, your name and your position, the essence of the report, and the date for the submission of the report and recommendations. 2. PROCEDURES Identify at least four (4) methods/steps/procedures followed to collect information from various sources. It is imperative that each method/step/procedure is numbered and mentions the purpose. 2.1 2.2 2.3 2.4 3. FINDINGS Present the factual information found during the investigation under each method/step/procedure used above to collect information. This means four (4) findings are expected as per your procedures identified above. 3.1 3.2 Downloaded by Edge Tutor () lOMoARcPSD| Page 3 of 3 3.3 3.4 4. CONCLUSIONS Comment, analyse, and interpret the factual information (findings) above. Do not provide more than three (3) conclusions. 4.1 4.2 4.3 5. RECOMMENDATIONS Provide possible options or actions in relation to the purpose of the investigation. Do not instruct but make suggestions that you think can be followed to resolve the issue. Do not provide more than three (3) recommendations. 5.1 5.2 5.3 COMPILER’S DETAILS This is the ending of your investigative report. Provide your signature, title, name, and surname, followed by your position in the organisation. Finally, write the date.

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ENG1504
Assignment 2 Semester 1 2026
Unique number:
Due date: 19 April 2026
3 ANSWERS PROVIDED

INVESTIGATIVE REPORT ON THE CAUSES OF LEASE NON-RENEWAL AND
DECLINING PROFITS AT JUST-ICE RETAIL PARK IN ACRES CBD

1. TERMS OF REFERENCE

This investigation was commissioned on 01 March 2026 by Ms Khameli, Chief Executive
Officer of Mopani Holdings. The task was assigned to the Chief Operations Manager to
examine the challenges that led to the non-renewal of lease agreements and the decline
in profits at Just-Ice retail park. The report focuses on identifying operational, financial,
and environmental factors affecting tenant performance and occupancy levels. The aim is
to provide a clear understanding of the situation and to suggest possible solutions to
improve business performance. This report, including recommendations, is submitted on
30 March 2026.




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, 3 ANSWERS PROVIDED

INVESTIGATIVE REPORT ON THE CAUSES OF LEASE NON-RENEWAL AND
DECLINING PROFITS AT JUST-ICE RETAIL PARK IN ACRES CBD

1. TERMS OF REFERENCE

This investigation was commissioned on 01 March 2026 by Ms Khameli, Chief
Executive Officer of Mopani Holdings. The task was assigned to the Chief
Operations Manager to examine the challenges that led to the non-renewal of lease
agreements and the decline in profits at Just-Ice retail park. The report focuses on
identifying operational, financial, and environmental factors affecting tenant
performance and occupancy levels. The aim is to provide a clear understanding of
the situation and to suggest possible solutions to improve business performance.
This report, including recommendations, is submitted on 30 March 2026.




2. PROCEDURES

2.1 Tenant Interviews

Interviews were conducted with current and former tenants to gather information on
their experiences, challenges, and reasons for non-renewal of lease agreements.

2.2 Financial Performance Review

Financial records of the retail park and selected tenant businesses were analysed to
assess trends in revenue, rental costs, and profitability.

2.3 Site Inspection

A physical inspection of the retail park was carried out to evaluate the condition of
facilities, customer traffic, and general environment.

2.4 Customer Feedback Collection

Feedback was collected from customers through informal discussions to understand
shopping patterns, preferences, and satisfaction levels.

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