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TRL3701 Assignment 1 (COMPLETE ANSWERS) Semester 1 2026 - DUE 19 March 2026

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TRL3701 Assignment 1 (COMPLETE ANSWERS) Semester 1 2026 - DUE 19 March 2026 .... The Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent. Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores in South Africa, Namibia, Botswana, Zambia, Mozambique, Mauritius, Swaziland and Lesotho. Additionally Pick n Pay owns a 49% share of a Zimbabwean supermarket business, TM Supermarkets. Our offer to customers focuses on groceries, clothing, and general merchandise, but also includes additional value-added services to cater for our customers’ expectations and evolving needs. To ensure a convenient and accessible shopping experience the Group operates across multiple store formats, both franchised and owned. For the past 5 years the Group’s core focus has been to strengthen its strong South African retail businesses under the Pick n Pay and Boxer brands, while adopting a systematic approach to expanding into adjacent areas, including geographical growth through the African continent. Pick n Pay: 2023. Online. 1. Discuss the possible core logistics activities that Pick n Pay could carry out to fulfil orders. (15) 2. Briefly explain how Pick n Pay could improve their image through customer relation management. (5) 3. Pick n Pay want to expand their business operations. Identify and discuss any 5 (five) organisational activities that they should not outsource give reasons for your answers. (15) 4. Discuss any 2 major forces that may affect Pick n Pay’s pricing strategy. (5)

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TRL3701
Assignment 1 Semester 1 2026
Unique number: 195945
Due date: 19 March 2026
QUESTION 1

Core Logistics Activities Pick n Pay Could Carry Out to Fulfil Orders

1 Procurement and supplier coordination

Pick n Pay must source products from a wide network of local and international suppliers.
Effective procurement ensures that the right quantities of groceries, clothing, and general
merchandise are ordered at the right time and at competitive prices. Strong coordination
with suppliers helps reduce stock shortages and ensures product quality across all stores
and distribution centres (Pick n Pay, 2023). In the case of imported goods, maritime
transport plays an important role in moving large volumes efficiently and cost effectively
across borders (Ma, 2021).




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, QUESTION 1

Core Logistics Activities Pick n Pay Could Carry Out to Fulfil Orders

1.1 Procurement and supplier coordination

Pick n Pay must source products from a wide network of local and international
suppliers. Effective procurement ensures that the right quantities of groceries,
clothing, and general merchandise are ordered at the right time and at competitive
prices. Strong coordination with suppliers helps reduce stock shortages and ensures
product quality across all stores and distribution centres (Pick n Pay, 2023). In the
case of imported goods, maritime transport plays an important role in moving large
volumes efficiently and cost effectively across borders (Ma, 2021).

1.2 Transportation and distribution

Transportation is a core logistics activity that involves moving goods from suppliers
to distribution centres and then to individual stores. Pick n Pay relies on road
transport within South Africa and neighbouring countries, while maritime transport is
used for international sourcing. Efficient routing, scheduling, and fleet management
help reduce costs, limit delays, and ensure fresh products reach stores on time,
which is especially important for perishable goods (Ma, 2021).

1.3 Warehousing and inventory management

Warehousing involves storing goods safely until they are needed by stores. Pick n
Pay operates large distribution centres where inventory is received, sorted, and
dispatched. Effective inventory management systems allow the company to track
stock levels, avoid overstocking, and reduce waste. This ensures that stores remain
well supplied while keeping holding costs under control (Pick n Pay, 2023).

1.4 Order processing and fulfilment

Order processing includes receiving store or online orders, picking the correct items,
packing them accurately, and dispatching them for delivery. For online shopping and
value-added services, fast and accurate order fulfilment is essential to meet

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