lOMoARcPSD|54878315
May/June 2024
AOM4801
ADVANCED OPERATIONS MANAGEMENT
70 Marks
Duration: 4 Hours
Date: 30 May 2024
Start time: 12:45 (GMT + 02:00)
End time: 16:45 (GMT + 02:00)
EXAMINERS:
FIRST: MR JV DE VILLIERS
SECOND: PROF AS TOLMAY
EXTERNAL: PROF B SOOKDEO
This paper consists of 15 pages, including the instructions (pp 1-3), the case study (pp 4-7), the examination
questions (pp 8-14) and Annexure A: Factors for control charts (p 15).
General instructions:
• This assessment constitutes the May/June 2024 examination.
• This is an open-book assessment.
• Answer all the questions. The questions add up to a total of 70 marks.
• Use of a non-programmable pocket calculator is permissible.
• This assessment remains the property of the University of South Africa and may not be distributed to a third
party.
Guidelines for answering the examination questions as well as plagiarism:
• No marks will be awarded for copying and pasting the theory and/or content from sources at your disposal.
• Depending on the question, your answers will be required to demonstrate application and/or insight and/or
understanding and/or integration of the theory.
• This means that you need to synthesise the theory appropriately and use your own words to integrate the theory
into your answers.
• Provide in-text references to acknowledge any sources that are not your own. The author and year are required,
and no page numbers are required, e.g. (Collier & Evans, 2021). No reference list is required for this examination.
• Honesty Declaration: Unisa’s plagiarism policy applies to this portfolio. In submitting your answers to this
examination, you declare that it is entirely your own work and has not been taken from the work of others.
Where to answer the examination questions:
• This examination question paper only contains the examination questions.
• You may choose whether to type your answers or handwrite your answers.
Instructions if you choose to type:
• Answer the questions to this examination in a new Microsoft (MS) Word answer document, which you will
create yourself.
• Ensure that your name, student number and module code are reflected on the first page of your MS Word
answer document.
• Use Arial, font size 12 and 1.5 line spacing in your answer document.
• Once you have completed answering the questions in your answer document, you will convert the document
to a PDF file. While saving your completed answer document in MS Word, you can convert your file to PDF by
locating “save as type” and selecting “PDF”. Alternatively, you can use PDF conversion software to create the
final file for upload.
[TURN OVER]
Downloaded by Stephen ()
, lOMoARcPSD|54878315
2 AOM4801
May/June 2024
Instructions if you choose to handwrite:
• Handwrite your answers, using an A4 writing pad, with clear margins.
• Write with a black pen.
• Ensure that your name, student number and module code are reflected in your answer document, on the first
page.
• Scan these pages into a single PDF document and upload this file as your answer file. When scanning, you
may use a PDF scanner app (using your cell phone) or a copier/scanning device.
NB: The relevant Help Guide in this regard has been provided to you in the “AOM4801_guide.pdf” document
linked to your timetable, as well as under Additional Resources on the relevant myExams site.
How to submit your answer file:
1. Access myExams, at https://myexams.unisa.ac.za/ and log in using your student number and myUnisa
password.
2. On the next screen, click on the myExams dropdown menu and locate your module code. Click on the Module
Code.
3. Once the module site has loaded, find the exam link on the main page.
4. Click on the Exam link to open it.
5. If the examination is still in session, an “Add Submission” button will display at the bottom of the page. Click on
that button.
6. Review and check the Honesty Declaration if you comply with the provisions stated there.
7. In the File Submissions section, click on the first icon “Add” to start the upload process.
8. Next, click on “Choose File”. Your own folder system will display. Navigate and select the file you want to load.
Be careful. Make sure you pick the correct file.
9. Then, click on “Save changes”.
10. Submission confirmation: Once you have submitted your assessment, you will receive a confirmation message
on the screen. Make a screen copy for your records.
NB: The relevant Help Guide in this regard has been provided to you in the “AOM4801_guide.pdf” document
linked to your timetable, as well as under Additional Resources on the relevant myExams site.
Who do I contact if I am experiencing any problems completing this assessment or uploading my answer
file?
If you require guidance regarding the completion or upload of this assessment, please send an email to
. You MUST send the email from your myLife email address.
How do I get started with “The Invigilator App”?
• Follow the guidelines on page 3 of this document.
• Should you encounter any technical difficulties, please WhatsApp the Invigilator Helpdesk on 073 505 8273.
• NB TIP REGARDING THE INVIGILATOR APP: After completing invigilation and following all app instructions,
you must upload your Invigilation App data. This process can involve a time-lag as the data uploads.
Accordingly, it is recommended that you first upload your examination answer script on the myExams site
(within the 30 minute upload time), and then upload your Invigilation App data.
[TURN OVER]
Downloaded by Stephen ()
, lOMoARcPSD|54878315
3 AOM4801
May/June 2024
[TURN OVER]
Downloaded by Stephen ()
, lOMoARcPSD|54878315
4 AOM4801
May/June 2024
Read the fictitious case study below and answer all five (5) questions. The questions in this
examination are based on this case study. Therefore, ensure that you apply the information of
the case study where relevant.
THE JAGSMART L-MODEL
Introduction
Jagsmart (Pty) Ltd is one of the world’s most prestigious car manufacturers. The “Jagsmart L-
Model” production line is located at its Jagsmart Rosslyn Plant in Pretoria. This specific vehicle
competes against the mid/top end of the BMW 5 Series and Mercedes E class.
Jagsmart L-Model target market
Once a market segment has been identified, more specific targeting can then take place. This
involves developing a marketing mix aimed at particular groups of individuals. The Jagsmart L-
Model is targeted at customers of a younger average age. There are three distinct target groups:
• professionals in the 30-45 age range (singles and couples)
• executive families in the 40-50 age range (2+ children)
• third agers (couples aged 50+, childless or the children have left home).
Research has shown that particular target groups identify certain criteria when buying a car. An
ideal new car for the present target group should be:
• stylish
• fun to drive
• safe
• secure
• high quality
• high performance
• technologically advanced.
Matching supply to demand – Just in time
Jagsmart has recently created a continuous flow system of production, based on a ‘just-in-time’
approach. Before migrating to a just-in-time approach, Jagsmart had specific groups of
employees focused on specific processes in the production plant, ordering and using batches of
components for these processes. The work area for a particular process would then be cluttered
with these competent batches, resulting in a cramped working environment and less floor space.
The new approach is to cut down stocks of components in the workspace, to only what is
required to keep production flowing smoothly. Teams press a signal button to call for fresh stocks
when they are required. A quick response from a central store enables new parts to arrive at
work stations ‘just-in-time’ for them to be used. This reduces waste in a number of ways, for
example:
• less floor space is required
• cells are able to work in an uncluttered work area
[TURN OVER]
Downloaded by Stephen ()
May/June 2024
AOM4801
ADVANCED OPERATIONS MANAGEMENT
70 Marks
Duration: 4 Hours
Date: 30 May 2024
Start time: 12:45 (GMT + 02:00)
End time: 16:45 (GMT + 02:00)
EXAMINERS:
FIRST: MR JV DE VILLIERS
SECOND: PROF AS TOLMAY
EXTERNAL: PROF B SOOKDEO
This paper consists of 15 pages, including the instructions (pp 1-3), the case study (pp 4-7), the examination
questions (pp 8-14) and Annexure A: Factors for control charts (p 15).
General instructions:
• This assessment constitutes the May/June 2024 examination.
• This is an open-book assessment.
• Answer all the questions. The questions add up to a total of 70 marks.
• Use of a non-programmable pocket calculator is permissible.
• This assessment remains the property of the University of South Africa and may not be distributed to a third
party.
Guidelines for answering the examination questions as well as plagiarism:
• No marks will be awarded for copying and pasting the theory and/or content from sources at your disposal.
• Depending on the question, your answers will be required to demonstrate application and/or insight and/or
understanding and/or integration of the theory.
• This means that you need to synthesise the theory appropriately and use your own words to integrate the theory
into your answers.
• Provide in-text references to acknowledge any sources that are not your own. The author and year are required,
and no page numbers are required, e.g. (Collier & Evans, 2021). No reference list is required for this examination.
• Honesty Declaration: Unisa’s plagiarism policy applies to this portfolio. In submitting your answers to this
examination, you declare that it is entirely your own work and has not been taken from the work of others.
Where to answer the examination questions:
• This examination question paper only contains the examination questions.
• You may choose whether to type your answers or handwrite your answers.
Instructions if you choose to type:
• Answer the questions to this examination in a new Microsoft (MS) Word answer document, which you will
create yourself.
• Ensure that your name, student number and module code are reflected on the first page of your MS Word
answer document.
• Use Arial, font size 12 and 1.5 line spacing in your answer document.
• Once you have completed answering the questions in your answer document, you will convert the document
to a PDF file. While saving your completed answer document in MS Word, you can convert your file to PDF by
locating “save as type” and selecting “PDF”. Alternatively, you can use PDF conversion software to create the
final file for upload.
[TURN OVER]
Downloaded by Stephen ()
, lOMoARcPSD|54878315
2 AOM4801
May/June 2024
Instructions if you choose to handwrite:
• Handwrite your answers, using an A4 writing pad, with clear margins.
• Write with a black pen.
• Ensure that your name, student number and module code are reflected in your answer document, on the first
page.
• Scan these pages into a single PDF document and upload this file as your answer file. When scanning, you
may use a PDF scanner app (using your cell phone) or a copier/scanning device.
NB: The relevant Help Guide in this regard has been provided to you in the “AOM4801_guide.pdf” document
linked to your timetable, as well as under Additional Resources on the relevant myExams site.
How to submit your answer file:
1. Access myExams, at https://myexams.unisa.ac.za/ and log in using your student number and myUnisa
password.
2. On the next screen, click on the myExams dropdown menu and locate your module code. Click on the Module
Code.
3. Once the module site has loaded, find the exam link on the main page.
4. Click on the Exam link to open it.
5. If the examination is still in session, an “Add Submission” button will display at the bottom of the page. Click on
that button.
6. Review and check the Honesty Declaration if you comply with the provisions stated there.
7. In the File Submissions section, click on the first icon “Add” to start the upload process.
8. Next, click on “Choose File”. Your own folder system will display. Navigate and select the file you want to load.
Be careful. Make sure you pick the correct file.
9. Then, click on “Save changes”.
10. Submission confirmation: Once you have submitted your assessment, you will receive a confirmation message
on the screen. Make a screen copy for your records.
NB: The relevant Help Guide in this regard has been provided to you in the “AOM4801_guide.pdf” document
linked to your timetable, as well as under Additional Resources on the relevant myExams site.
Who do I contact if I am experiencing any problems completing this assessment or uploading my answer
file?
If you require guidance regarding the completion or upload of this assessment, please send an email to
. You MUST send the email from your myLife email address.
How do I get started with “The Invigilator App”?
• Follow the guidelines on page 3 of this document.
• Should you encounter any technical difficulties, please WhatsApp the Invigilator Helpdesk on 073 505 8273.
• NB TIP REGARDING THE INVIGILATOR APP: After completing invigilation and following all app instructions,
you must upload your Invigilation App data. This process can involve a time-lag as the data uploads.
Accordingly, it is recommended that you first upload your examination answer script on the myExams site
(within the 30 minute upload time), and then upload your Invigilation App data.
[TURN OVER]
Downloaded by Stephen ()
, lOMoARcPSD|54878315
3 AOM4801
May/June 2024
[TURN OVER]
Downloaded by Stephen ()
, lOMoARcPSD|54878315
4 AOM4801
May/June 2024
Read the fictitious case study below and answer all five (5) questions. The questions in this
examination are based on this case study. Therefore, ensure that you apply the information of
the case study where relevant.
THE JAGSMART L-MODEL
Introduction
Jagsmart (Pty) Ltd is one of the world’s most prestigious car manufacturers. The “Jagsmart L-
Model” production line is located at its Jagsmart Rosslyn Plant in Pretoria. This specific vehicle
competes against the mid/top end of the BMW 5 Series and Mercedes E class.
Jagsmart L-Model target market
Once a market segment has been identified, more specific targeting can then take place. This
involves developing a marketing mix aimed at particular groups of individuals. The Jagsmart L-
Model is targeted at customers of a younger average age. There are three distinct target groups:
• professionals in the 30-45 age range (singles and couples)
• executive families in the 40-50 age range (2+ children)
• third agers (couples aged 50+, childless or the children have left home).
Research has shown that particular target groups identify certain criteria when buying a car. An
ideal new car for the present target group should be:
• stylish
• fun to drive
• safe
• secure
• high quality
• high performance
• technologically advanced.
Matching supply to demand – Just in time
Jagsmart has recently created a continuous flow system of production, based on a ‘just-in-time’
approach. Before migrating to a just-in-time approach, Jagsmart had specific groups of
employees focused on specific processes in the production plant, ordering and using batches of
components for these processes. The work area for a particular process would then be cluttered
with these competent batches, resulting in a cramped working environment and less floor space.
The new approach is to cut down stocks of components in the workspace, to only what is
required to keep production flowing smoothly. Teams press a signal button to call for fresh stocks
when they are required. A quick response from a central store enables new parts to arrive at
work stations ‘just-in-time’ for them to be used. This reduces waste in a number of ways, for
example:
• less floor space is required
• cells are able to work in an uncluttered work area
[TURN OVER]
Downloaded by Stephen ()
