DELL TECH CERTIFICATION EXAM
Questions and Answers
1.If the system is not booting into the operating system, how can you
check if the hard drive is detected?
- The HDD indicator light or LED
- From within the Windows (or other) operating system
- Go to BIOS
- Open the Chassis and Check:
Answer
- Go to BIOS
2.What does Factory Data Reset do on Dell Venue Tablet?
- Will erase all personal data and downloaded applications on the Tablet
- Resets the hardware, personal data and applications are not affected
-Will allow you to restore the Tablet to an earlier date
-Erases only personal data, all downloaded applications will remain intact: -
Correct
,Answer
- Will erase all personal data and downloaded applications on the Tablet
3.State True or False:
Discrete Graphics cards connect to the motherboard of a computer system
using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral
Component Interconnect Express (PCIe):
Answer
- True
4.Why sometimes the values in BIOS cannot be saved and shows as
manu- facturing mode?
- The systemboard jumper is at CMOS_CLR state
- The systemboard jumper is at SERVICE_MODE state
- The systemboard is faulty
- THe systemboard jumper is at PASSWORD-CLR state: Correct
Answer
- The systemboard jumper is at SERVICE_MODE state
,5.Choose all that Apply:
Which of the following statements are true about the New PSU BIST?
- During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly
- To restart the PSU BIST : Disconnect the AC power cord for 15 seconds
(PSU BIST reset time), and then plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light status
- Ensure to disconnect the AC power cord from the PSU, before starting
the PSU BIST:
Answer
- To restart the PSU BIST: Disconnect the AC power cord for 15 seconds
(PSU BIST reset time), and then plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light
status
- Ensure to disconnect the AC power cord from the PSU, before
starting the PSU BIST
6.How to initiate RTC reset?
- Connect System to an AC Power => Power ON system => Press F12 for
Boot Menu => Select Diagnostics
, - Unplug AC power => Keep the system in a power off state =>
Disconnect system battery => Press power button for 25 seconds to
initiate RTC reset
- Connect System to an AC power => Keep the system in a power off state
=> Press & hold the power button for 25 seconds => Release the power
button to initiate RTC Reset
- Connect to an AC Power => Keep the System in a power off state => Press
& hold the Windows key for 25 seconds => Release the power button to
initiate RTC Reset: Correct
Answer
- Connect System to an AC Power => Keep the system in a power off
state => Press & hold the power button for 25 seconds => Release the
power button to initiate RTC reset
7.Which Dell diagnostic tool can be used as a troubleshooting tool when
the system fails to boot into the OS?
- PAID
- My Dell
- PC Doctor
- ePSA: Correct
Questions and Answers
1.If the system is not booting into the operating system, how can you
check if the hard drive is detected?
- The HDD indicator light or LED
- From within the Windows (or other) operating system
- Go to BIOS
- Open the Chassis and Check:
Answer
- Go to BIOS
2.What does Factory Data Reset do on Dell Venue Tablet?
- Will erase all personal data and downloaded applications on the Tablet
- Resets the hardware, personal data and applications are not affected
-Will allow you to restore the Tablet to an earlier date
-Erases only personal data, all downloaded applications will remain intact: -
Correct
,Answer
- Will erase all personal data and downloaded applications on the Tablet
3.State True or False:
Discrete Graphics cards connect to the motherboard of a computer system
using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral
Component Interconnect Express (PCIe):
Answer
- True
4.Why sometimes the values in BIOS cannot be saved and shows as
manu- facturing mode?
- The systemboard jumper is at CMOS_CLR state
- The systemboard jumper is at SERVICE_MODE state
- The systemboard is faulty
- THe systemboard jumper is at PASSWORD-CLR state: Correct
Answer
- The systemboard jumper is at SERVICE_MODE state
,5.Choose all that Apply:
Which of the following statements are true about the New PSU BIST?
- During PSU BIST, If PSU LED light will stay ON - PSU is functioning properly
- To restart the PSU BIST : Disconnect the AC power cord for 15 seconds
(PSU BIST reset time), and then plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light status
- Ensure to disconnect the AC power cord from the PSU, before starting
the PSU BIST:
Answer
- To restart the PSU BIST: Disconnect the AC power cord for 15 seconds
(PSU BIST reset time), and then plug in the AC power cord
- To start the PSU BIST: Plug in the AC power cord & note the LED light
status
- Ensure to disconnect the AC power cord from the PSU, before
starting the PSU BIST
6.How to initiate RTC reset?
- Connect System to an AC Power => Power ON system => Press F12 for
Boot Menu => Select Diagnostics
, - Unplug AC power => Keep the system in a power off state =>
Disconnect system battery => Press power button for 25 seconds to
initiate RTC reset
- Connect System to an AC power => Keep the system in a power off state
=> Press & hold the power button for 25 seconds => Release the power
button to initiate RTC Reset
- Connect to an AC Power => Keep the System in a power off state => Press
& hold the Windows key for 25 seconds => Release the power button to
initiate RTC Reset: Correct
Answer
- Connect System to an AC Power => Keep the system in a power off
state => Press & hold the power button for 25 seconds => Release the
power button to initiate RTC reset
7.Which Dell diagnostic tool can be used as a troubleshooting tool when
the system fails to boot into the OS?
- PAID
- My Dell
- PC Doctor
- ePSA: Correct
