DUTCH BROS MANIFESTO QUIZ
Questions and Answers
1.The year Dutch Bros was founded
Answer 1992
2.Dutch Bros founders
Answer Dane and Trav Boersma
3.Dutch Bros' hometown
Answer Grants Pass
4.DB standards and practices guide
Answer The Manifesto
5.Excellent customer service includes
Answer
Repeating orders back to customers and crew, serving with a smile, and
saying "thank you!"
6.Which of the below are Dutch Bros' core values
(select all that apply)
Answer Ser- vice, Quality, Speed
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,7.Which of the following milks do we offer
(select all that apply)
Answer Almond, Kick Me Mix, 2%, Nonfat, Soy, Coconut, Oat, Chocolate
8.Which of the following best describes our Secret Menu?
Answer It's a list of flavor combinations and drinks our custies order
from
9.Which of the following drink types do we offer
(select all that apply)
Answer Latte, Mochas, Breves, Smoothie, Hot chocolate, Kids drinks,
Lemonades, Teas, Cold Brew, Frosts, Expressos
10. I understand that there is no requirement that I engage with the
online tools outside of face-to-face training. They are available for me in
DBU if I want to use them.
Answer Yep!
11.Match the cup size to the correct number of ounces
Answer
Kids; 10z Small hot; 12oz
Medium hot; 16oz
Large; 20oz
Small cold; 16oz
Medium cold;
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18
, 24oz Large cold;
32oz
Hot 8oz; 8oz
12.What coffee options do we offer at DB?
Answer Private Reserve, White Coffee, Cold Brew, Nitro Cold Brew,
Decaf Coffee
13.If a customer ordered a Caramel Mocha Frappuccino, what response
would you have when asking and educating them on our menu?
Answer Yum! Here at DB we actually serve "Freezes" which are very
similar to a Frappuccino. Would you like to try a Caramelizer Freeze?
Would you like whipped cream on it as well?
14.Our 3-bean blend is comprised of beans from the following countries
(select all that apply)
Answer Colombia
El
Salvador
Brazil
15.What is the target shot window for Private Reserve and Decaf Coffee?
Answer -
15-26 seconds
3/
18
Questions and Answers
1.The year Dutch Bros was founded
Answer 1992
2.Dutch Bros founders
Answer Dane and Trav Boersma
3.Dutch Bros' hometown
Answer Grants Pass
4.DB standards and practices guide
Answer The Manifesto
5.Excellent customer service includes
Answer
Repeating orders back to customers and crew, serving with a smile, and
saying "thank you!"
6.Which of the below are Dutch Bros' core values
(select all that apply)
Answer Ser- vice, Quality, Speed
1/
18
,7.Which of the following milks do we offer
(select all that apply)
Answer Almond, Kick Me Mix, 2%, Nonfat, Soy, Coconut, Oat, Chocolate
8.Which of the following best describes our Secret Menu?
Answer It's a list of flavor combinations and drinks our custies order
from
9.Which of the following drink types do we offer
(select all that apply)
Answer Latte, Mochas, Breves, Smoothie, Hot chocolate, Kids drinks,
Lemonades, Teas, Cold Brew, Frosts, Expressos
10. I understand that there is no requirement that I engage with the
online tools outside of face-to-face training. They are available for me in
DBU if I want to use them.
Answer Yep!
11.Match the cup size to the correct number of ounces
Answer
Kids; 10z Small hot; 12oz
Medium hot; 16oz
Large; 20oz
Small cold; 16oz
Medium cold;
2/
18
, 24oz Large cold;
32oz
Hot 8oz; 8oz
12.What coffee options do we offer at DB?
Answer Private Reserve, White Coffee, Cold Brew, Nitro Cold Brew,
Decaf Coffee
13.If a customer ordered a Caramel Mocha Frappuccino, what response
would you have when asking and educating them on our menu?
Answer Yum! Here at DB we actually serve "Freezes" which are very
similar to a Frappuccino. Would you like to try a Caramelizer Freeze?
Would you like whipped cream on it as well?
14.Our 3-bean blend is comprised of beans from the following countries
(select all that apply)
Answer Colombia
El
Salvador
Brazil
15.What is the target shot window for Private Reserve and Decaf Coffee?
Answer -
15-26 seconds
3/
18
