VERIFIED QUESTION AND ANSWER SET
◉ Which is the best reason to define expected staff behavior?
To prevent challenging staff behavior
So staff will understand there are negative consequences
So client families will know that the organization is healthy
To prevent backlash from staff later when they are reprimanded
Answer: To prevent challenging staff behavior
◉ Which of the following staff behaviors could likely result in
immediate termination?
Being late for work two times
Forgetting to upload data
Failing to put materials away
,Leaving client unsupervised Answer: Leaving client unsupervised
◉ Employees and supervisees who make errors or do not perform
as expected may have:
Attitude issues
Dislike for the job
Skills deficits
Performance deficits Answer: Skills deficits
◉ Why are clinical skills issues a particularly concerning challenging
staff behavior?
Because clients will almost certainly regress behaviorally
Because interventions will not be as effective as they could be
Because the organization will not be able to bill for that time
,Because the staff member will feel bad about their performance
Answer: Because interventions will not be as effective as they could
be
◉ After creating a policy, which of the following should be done?
Punishing staff for not following the policy
Training all staff on how to follow the policy
Identifying when the policy is being followed
Identifying when the policy is not followed Answer: Training all staff
on how to follow the policy
◉ A workflow process is created by:
Having enough managers to supervise staff so they follow all policies
and procedures
Communicating strategies and tasks but withholding information
about goals and the mission
, Telling all staff what to do on a need to know basis and informing
them of changes as soon as possible
Communicating goals, tasks, and strategies in order to achieve
measurable results Answer: Communicating goals, tasks, and
strategies in order to achieve measurable results
◉ Which type of environment encourages staff to follow policies?
One where structure and policies are clear and enforced
intermittently by managers
One where the structure is clear but not necessarily all the policies
are monitored and reinforced
One where the structure and policies are clear and following them is
reinforced
One where the structure is loose but policies are mostly followed by
most of the staff Answer: One where the structure and policies are
clear and following them is reinforced