HRT 3500 HR QUESTIONS & ANSWERS
Two servers are applying for a position at a fine dining restaurant. The first server only
looks at the salary range. The second server reviews the salary range, benefits, and
incentives. The second server is reviewing the - Answers -total reward program
A housekeeper who has worked at a hotel for three years makes a minimum of $12.00
an hour. A coworker who has been there for two years makes a minimum of $9.75 an
hour. They do the same amount of work and have both received excellent performance
reviews. This reflects a - Answers -two-tier wage system
Theories of motivation that focus attention on employees' expectations rather than their
relatives are called - Answers -process theories
A restaurant chain consistently seems to hire better and more experienced servers, it is
likely that this chain - Answers -is a pay leader
A new provision of the federal wage and hour wage laws regarding tips states that
money in the tip pool - Answers -should not be distributed to supervisors, managers, or
owners
A hotel conducts job evaluations by weighing the importance of each compensable
factor. The hotel uses - Answers -point method
Hospitality compensation programs relate to the number of workers available. This is
known as - Answers -labor market influences
What is the difference between equal pay and comparable worth? - Answers -Equal
pay prohibits pay discrimination in the same job, while comparable worth addresses pay
in similar jobs.
A hotel hires a new valet and a new sous-chef. What determines the difference on
starting salary for these two positions? - Answers -Compensable factors
A sous-chef is the primary wage earner for her family. According to the Maslow's
hierarchy of needs theory, it is likely that this employee is motivated by - Answers -
psychological needs
Social Security, unemployment compensation, and workers' compensation are -
Answers -mandatory benefits
A new provision of the federal wage and hour laws regarding tips states that money in
the tip pool - Answers -should not be distributed to supervisors, managers, or owners.
, A hotel meets its profit goals for the year. How would the property share this
achievement with its employees? - Answers -A bonus plan
A restaurant has incentivized its very capable staff but is now seeing a recurring
increase in overall wages. Which reward systems would have this result? - Answers -
Merritt Pay
A quick service property profits based on the volume of customers, so it incentives
those employees who are fast and efficient. This is the company's - Answers -Reward
Systems
Housekeepers at a property are paid based on how many rooms they clean. This is a -
Answers -piecework incentive program
A property institutes a cost-savings plan based on the ratio of labor costs to the sales
value of production. This is known as - Answers -a Scanlon Plan
A hotel will pay its front desk agents for learning CPR. This reflects a - Answers -pay
for knowledge program
A hotel wants to create an innovative employee benefit plan, which might include -
Answers -a stress management program
Two front desk agents work at a small boutique hotel The first agent is always on time,
in uniform, and receives consistently positive feedback from quests. The second agent
is sometimes late, occasionally wears a stained jacket, and doesn't seem to be very
interested in the guests. Which type of incentive program would encourage other
employees to behave in the same manner as the front desk agent? - Answers -
Performance-based incentives
A worker at a local casino complains about wrist pain. He is diagnosed with - Answers -
a repetitive strain injury
An HR manager wants to help all employees lead healthier lives. He offers to design -
Answers -a wellness program
A hotel wants to encourage a better work/life balance by instituting - Answers -
company-sponsored childcare programs
How do OSHA compliance officers usually begin their initial workplace inspection? -
Answers -Determine whether the business has OSHA-required posters and hazard
communication program
EAPs are designed to help employees address - Answers -personal problems and
stress
Two servers are applying for a position at a fine dining restaurant. The first server only
looks at the salary range. The second server reviews the salary range, benefits, and
incentives. The second server is reviewing the - Answers -total reward program
A housekeeper who has worked at a hotel for three years makes a minimum of $12.00
an hour. A coworker who has been there for two years makes a minimum of $9.75 an
hour. They do the same amount of work and have both received excellent performance
reviews. This reflects a - Answers -two-tier wage system
Theories of motivation that focus attention on employees' expectations rather than their
relatives are called - Answers -process theories
A restaurant chain consistently seems to hire better and more experienced servers, it is
likely that this chain - Answers -is a pay leader
A new provision of the federal wage and hour wage laws regarding tips states that
money in the tip pool - Answers -should not be distributed to supervisors, managers, or
owners
A hotel conducts job evaluations by weighing the importance of each compensable
factor. The hotel uses - Answers -point method
Hospitality compensation programs relate to the number of workers available. This is
known as - Answers -labor market influences
What is the difference between equal pay and comparable worth? - Answers -Equal
pay prohibits pay discrimination in the same job, while comparable worth addresses pay
in similar jobs.
A hotel hires a new valet and a new sous-chef. What determines the difference on
starting salary for these two positions? - Answers -Compensable factors
A sous-chef is the primary wage earner for her family. According to the Maslow's
hierarchy of needs theory, it is likely that this employee is motivated by - Answers -
psychological needs
Social Security, unemployment compensation, and workers' compensation are -
Answers -mandatory benefits
A new provision of the federal wage and hour laws regarding tips states that money in
the tip pool - Answers -should not be distributed to supervisors, managers, or owners.
, A hotel meets its profit goals for the year. How would the property share this
achievement with its employees? - Answers -A bonus plan
A restaurant has incentivized its very capable staff but is now seeing a recurring
increase in overall wages. Which reward systems would have this result? - Answers -
Merritt Pay
A quick service property profits based on the volume of customers, so it incentives
those employees who are fast and efficient. This is the company's - Answers -Reward
Systems
Housekeepers at a property are paid based on how many rooms they clean. This is a -
Answers -piecework incentive program
A property institutes a cost-savings plan based on the ratio of labor costs to the sales
value of production. This is known as - Answers -a Scanlon Plan
A hotel will pay its front desk agents for learning CPR. This reflects a - Answers -pay
for knowledge program
A hotel wants to create an innovative employee benefit plan, which might include -
Answers -a stress management program
Two front desk agents work at a small boutique hotel The first agent is always on time,
in uniform, and receives consistently positive feedback from quests. The second agent
is sometimes late, occasionally wears a stained jacket, and doesn't seem to be very
interested in the guests. Which type of incentive program would encourage other
employees to behave in the same manner as the front desk agent? - Answers -
Performance-based incentives
A worker at a local casino complains about wrist pain. He is diagnosed with - Answers -
a repetitive strain injury
An HR manager wants to help all employees lead healthier lives. He offers to design -
Answers -a wellness program
A hotel wants to encourage a better work/life balance by instituting - Answers -
company-sponsored childcare programs
How do OSHA compliance officers usually begin their initial workplace inspection? -
Answers -Determine whether the business has OSHA-required posters and hazard
communication program
EAPs are designed to help employees address - Answers -personal problems and
stress
