BUSINESS NOTES CHAPTERS 7-9 EXAM QUESTIONS AND ANSWERS

BUSINESS NOTES CHAPTERS 7-9
EXAM QUESTIONS AND ANSWERS
Management6n-6nANSWERS--
The6nprocess6nused6nto6naccomplish6norganizational6ngoals6nthrough6nplanning,6norg
anizing,6nleading,6nand6ncontrolling

Controling6n-6nANSWERS--
Observation6nand6nfollow6nup6nleading6nto:6naffrimation,6ncoaching,6nrevision/training

Planning6n-6nANSWERS--
Setting6nthe6norganizations6nvisions,6ngoals,6nand6nobjectives

Vision6n-6nANSWERS--
More6nthan6na6ngoal;6nan6necompassing6nexplanation6nof6nwhy6nthe6norganization6ne
xists6nand6nwhere6nit6nis6ntrying6nto6ngo

Goals6n-6nANSWERS--The6nbroad,6nlong-
term6naccomplishments6nan6norganization6nwishes6nto6nattain

Objectives6n-6nANSWERS--Specific,6nshort-
term6nstatements6ndetailing6nhow6nto6nachieve6nthe6norganization's6ngoals

SMART6n-6nANSWERS--Specific,6nMeasurable,6nAttainable,6nRealistic/
relevant,6nTimely

mission6nstatement6n-6nANSWERS--
an6noutline6nof6nthe6nfundamental6npurposes6nof6nan6norganization

SWOT6nanalysis6n-6nANSWERS--strengths,6nweaknesses,6nopportunities,6nthreats

technical6nskills6n-6nANSWERS--
the6nability6nto6nperform6ntasks6nin6na6nspecific6ndiscipline6nor6ndepartment

Human6nRelations6nSkills6n-6nANSWERS--
communication6nand6nmotivation;6nthey6nenable6nmanagers6nto6nwork6nthrough6nand
6nwith6npeople


Conceptual6nSkills6n-6nANSWERS--
The6nability6nto6npicture6nthe6norganization6nas6na6nwhole6nand6nthe6nrelationship6na
mong6nits6nvarious6nparts.

Staffing6n-6nANSWERS--
hiring,6nmotivating,6nand6nretaining6nthe6nbest6npeople6navailable6nto6naccomplish6nth
e6ncompany's6nobjectives

, transparency6n-6nANSWERS--
the6npresentation6nof6na6ncompany's6nfacts6nand6nfigures6nin6na6nway6nthat6nis6nclear6
nand6napparent6nto6nall6nstakeholders


Empowerment6n-6nANSWERS--
Progressive6nleaders6ngive6nemployees6nthe6nauthority6nto6nmake6ndecisions6non6nth
eir6nown6nwithout6nconsulting6na6nmanager.

Autocratic6nLeadership6n-6nANSWERS--
making6nmanagerial6ndecisions6nwithout6nconsulting6nothers

Participative6nor6nDemocratic6nLeadership6n-6nANSWERS--
managers6nand6nemployees6nwork6ntogether6nto6nmake6ndecisions

free-rein6nleadership6n-6nANSWERS--
managers6nset6nobjectives6nand6nemployees6nare6nfree6nto6ndo6nwhatever6nis6nappro
priate6nto6naccomplish6nthose6nobjectives

enabling6n-6nANSWERS--
giving6nworkers6nthe6neducation6nand6ntools6nthey6nneed6nto6nmake6ndecisions

Knowledge6nManagement6n-6nANSWERS--
finding6nthe6nright6ninformation,6nkeeping6nthe6ninformation6nin6na6nreadily6naccessibl
e6nplace,6nand6nmaking6nthe6ninformation6nknown6nto6neveryone6nin6nthe6nfirm

External6nCustomers6n-6nANSWERS--
dealers,6nwho6nbuy6nproducts6nto6nsell6nto6nothers,6nand6nultimate6ncustomers6n(or6ne
nd6nusers),6nwho6nbuy6nproducts6nfor6ntheir6nown6npersonal6nuse

Internal6ncustomers6n-6nANSWERS--
individuals6nand6nunits6nwithin6nthe6nfirm6nthat6nreceive6nservices6nfrom6nother6nindivi
duals6nor6nunits

silo6n-6nANSWERS--advertising,6nmarketing,6nsales6n-
6nall6nsplit6nup6nand6nnot6ncooperated6non6ntogether.6neach6nperson6nwith6ntheir6nown
6ntast6nonly6nworries6nabout6ntheir6nown6ntask


economies6nof6nsale6n-6nANSWERS--
Companies6ncan6nreduce6ntheir6nproduction6ncosts6nby6npurchasing6nraw6nmaterials6
nin6nbulk.


hierarchy6n-6nANSWERS--
a6nsystem6nor6norganization6nin6nwhich6none6nperson6nis6nat6nthe6ntop6nof6nan6norgani
zation6nand6nthere6nis6na6nranked6nor6nsequential6nsytem6nordering6nfrom6nthe6ntop6n
down

chain6nof6ncommand6n-6nANSWERS--
the6nline6nof6nauthority6nthat6nmoves6nfrom6nthe6ntop6nof6na6nhierarchy6nto6nthe6nlowe
st6nlevel