Occupational and Environmental Safety and Health Notes

QUESTION 1 1.1 Quality starts with understanding customer needs and ends when those needs are satisfied. In view of this statement, explains quality. 1.2 A development of quality concept regarding customer and their satisfaction results in customer loyalty. Research shows that focus on customer loyalty can provide several commercial advantages. Describe commercial advantages. 1.3 There are various techniques that can be used to assess customer satisfaction. Describe the technique can...

QUESTION 1 1.1 Quality starts with understanding customer needs and ends when those needs are satisfied. In view of this statement, explains quality. 1.2 A development of quality concept regarding customer and their satisfaction results in customer loyalty. Research shows that focus on customer loyalty can provide several commercial advantages. Describe commercial advantages. 1.3 There are various techniques that can be used to assess customer satisfaction. Describe the technique can...