Implementing ITSM Notes

IRM4720 Assignment 2 (COMPLETE ANSWERS) Semester 1 2025 – DUE 15 August 2025; 100% correct solutions and explanations. SECTION A: WORKPLACE CASE STUDY [20 MARKS] The assignment is based on a specific organisation in South Africa that you should identify yourself. I recommend the organisation you are working at. If the organisation that you work at does not have such an implementation, do research, and find an organisation that implements any of the ITSM frameworks. If you cannot ...

CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses) What are the areas that ServiceNow provides IT services for? ANSWER - 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? ANSWER - 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/...

IRM4720 Assignment 2 (COMPLETE ANSWERS) Semester 1 2025 – DUE 15 August 2025; 100% correct solutions and explanations.SECTION A: WORKPLACE CASE STUDY [20 MARKS] The assignment is based on a specific organisation in South Africa that you should identify yourself. I recommend the organisation you are working at. If the organisation that you work at does not have such an implementation, do research, and find an organisation that implements any of the ITSM frameworks. If you cannot fi...

IRM4720 Assignment 2 (COMPLETE ANSWERS) 2025 (665706) - DUE 15 August 2025 ;100% TRUSTED Complete, trusted solutions and explanations

IRM4720 Assignment 2 (COMPLETE ANSWERS) Semester 1 2025 – DUE 15 August 2025; 100% correct solutions and explanations.SECTION A: WORKPLACE CASE STUDY [20 MARKS] The assignment is based on a specific organisation in South Africa that you should identify yourself. I recommend the organisation you are working at. If the organisation that you work at does not have such an implementation, do research, and find an organisation that implements any of the ITSM frameworks. If you cannot fi...

IRM4720 Assignment 2 (COMPLETE ANSWERS) 2025 (665706) - DUE 15 August 2025 ;100% TRUSTED Complete, trusted solutions and explanations

IRM4720 Assignment 2 (COMPLETE ANSWERS) Semester 1 2025 – DUE 15 August 2025; 100% correct solutions and explanations. SECTION A: WORKPLACE CASE STUDY [20 MARKS] The assignment is based on a specific organisation in South Africa that you should identify yourself. I recommend the organisation you are working at. If the organisation that you work at does not have such an implementation, do research, and find an organisation that implements any of the ITSM frameworks. If you cannot ...

IRM4720 Assignment 2 (COMPLETE ANSWERS) Semester 1 2025 – DUE 15 August 2025; 100% correct solutions and explanations.SECTION A: WORKPLACE CASE STUDY [20 MARKS] The assignment is based on a specific organisation in South Africa that you should identify yourself. I recommend the organisation you are working at. If the organisation that you work at does not have such an implementation, do research, and find an organisation that implements any of the ITSM frameworks. If you cannot fi...

IRM4720 Assignment 2 (COMPLETE ANSWERS) Semester 1 2025 – DUE 15 August 2025; 100% correct solutions and explanations.SECTION A: WORKPLACE CASE STUDY [20 MARKS] The assignment is based on a specific organisation in South Africa that you should identify yourself. I recommend the organisation you are working at. If the organisation that you work at does not have such an implementation, do research, and find an organisation that implements any of the ITSM frameworks. If you cannot fi...

IRM4720 Assignment 2 (COMPLETE ANSWERS) 2025 (665706) - DUE 15 August 2025 ;100% TRUSTED Complete, trusted solutions and explanations

IRM4720 Assignment 2 (COMPLETE ANSWERS) 2025 (665706) - DUE 15 August 2025 ;100% TRUSTED Complete, trusted solutions and explanations

CIS ITSM Exam April 2022/2023. (ITSM Foundations and ITSM Implementation courses) What are the areas that ServiceNow provides IT services for? ANSWER - 1. IT 2. Customer service 3. Security 4. HR 5. Business apps What is the value of Incident Management? ANSWER - 1. Restore service faster 2. Minimize service interruptions 3. More efficient identification, prioritization and resolution of incidents 4. Escalation to correct groups leads to faster resolution What are Benchmarks/...