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9789024406937 Study guides, Class notes & Summaries

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Research Hotels Leeuwarden
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This research intended to investigated which dimensions of service quality are the most important for overall guest satisfaction. The sub dimensions’ staff quality, atmosphere and food quality were used to determine the relation with overall guest satisfaction in service providing restaurants in Leeuwarden. 140 hospitality students participated to this quantitative research and filled-in a questionnaire based on the SERVQUAL method in 27 different restaurants in Leeuwarden. The questionnaire i...

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  •  • 19 pages • 
  • by basderks • 
  • uploaded  28-11-2018
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