Service Management

Deze samenvatting is gericht op service management. Een onderdeel van het programma: international classroom, leerjaar 3. Het tentamen is gehaald met een 7,2.

An English summary of all three subjects. This summary contains all necessary information for obtaining the examination, in addition to the mandatory articles. The summary is based on the slides that were discussed in the lesson. The summaries are divided per subject, so that it can easily be printed. Good luck with the exam!

This is an English summary of the book and classes of Service Management written by Paul Gemmel

This file contains several models, concepts, schedules, etc. It gives a short but useful overview of what you need to know per week.

A good summary of the book Service Management. The main points from the book and the lessons in one clear summary. This includes Chapter 16, 17, 11 and 5!

This document is a summary of chapter 5, 11, 13, 16 and 17 of the book of services management; an integrated approach.