AIC 30 EXAM WITH QUESTIONS AND WELL
VERIFIED ANSWERS|| GUARANTEED PASS||
ALREADY GRADED A+|| LATEST VERSION
A predisposition to a particular outcome is best identified as which one of the
following?
Select one:
A. Non bias
B. Judgment
C. Decision
D. Bias - ANSWER-D. Bias
Judy was adjusting a loss for fire damages on a residential property insured by
ABC Insurance. She had contacted the insured, inspected the loss, obtained and
reviewed the fire report, conducted a cause and origin investigation for the fire.
Judy's investigation was indicating the cause was arson and that the insured was
involved. Judy contacted the insured and discussed the facts of the loss and
coverage under the policy. During the call Judy advised the insured that the
claim would be denied. Which one of the following actions would assist in
preventing an exposure for lack of good faith in handling this claim?
Select one:
A. Negotiate with the insured
B. Sending a written notice to the insured
C. Using a third party to observe the claim
D. Consult with legal counsel - ANSWER-D. Consult with legal counsel
,An insurer may be held liable for damages beyond a policy's limits in which one
of the following?
Select one:
A. Failing to investigate before denying a claim
B. Use of all the facts presented
C. Check facts through an independent source
D. Performing a reasonable investigation - ANSWER-A. Failing to investigate
before denying a claim
During the handling of a theft claim the claim representative requested that the
insured submit receipts for all jewelry that she owned, an appraisal for the items
reported as stolen, the police report, and that the insured come into the office to
provide a recorded statement. Which one of the following best identifies a
reason for the insured to have no duty to cooperate with these requests?
Select one:
A. The request for all jewelry receipts is not relevant to the claim.
B. The recorded statement would not be relevant.
C. The request for the appraisal is too vague.
D. The insured would not have ample time to comply. - ANSWER-A. The
request for all jewelry receipts is not relevant to the claim.
Which one of the following is a distinct difference between an examination
under oath (EUO) and a deposition?
Select one:
A. An EUO may be demanded by an insurer during litigation
B. An EUO may be demanded by a judge more than once
C. An EUO may be demanded by an insured more than once
,D. An EUO may be demanded by an insurer before litigation has begun -
ANSWER-D. An EUO may be demanded by an insurer before litigation has
begun
Field claim representatives sometimes conduct investigations or inspections in
crime-prone areas. An additional technique if safety is an issue besides the
claims representative leaving the area immediately is
Select one:
A. Ensure that the vehicle to be used is in good working order and has sufficient
fuel.
B. Keep a fully charged laptop within easy reach at all times.
C. Identify the nearest interstate exit location.
D. Keep extra jackets and company manuals in the trunk of the car. -
ANSWER-A. Ensure that the vehicle to be used is in good working order and
has sufficient fuel.
For reference and advice on how to safely handle contact situations for any
hazardous materials that could be present in an auto body shop, a claim
representative can request which one of the following from the auto body shop?
Select one:
A. An Inventory of Auto Body Shop Hazardous Material
B. An EPA Hazardous Substances Manual
C. A Guide to Hazardous Auto Material
D. A Material Safety Data Sheet - ANSWER-D. A Material Safety Data Sheet
Melissa was working on an automobile liability claim and attempting to obtain a
recorded statement of the events that lead up to the accident from the
policyholder. As the person taking the recorded statement and asking questions
of the policyholder, Melissa is best identified as which one of the following?
Select one:
A. Decoder
B. Sender
, C. Receiver
D. Medium - ANSWER-B. Sender
When a receiver responds during the communication process, it is best
identified as which one of the following phases?
Select one:
A. Feedback
B. Discussion
C. Transmission
D. Interpretation - ANSWER-A. Feedback
When a sender shares information in the communication process, which one of
the following phases is occurring?
Select one:
A. Instruction
B. Feedback
C. Discussion
D. Transmission - ANSWER-D. Transmission
Sally knew that the data entry process for claim submissions was behind so she
called the administrative team together to implement a new plan to streamline
entry of like claims to specific individuals. Sally's communication with the
administrative team is best identified as which one of the following?
Select one:
A. Medium
B. Encoding
C. Receiver
D. Decoding - ANSWER-B. Encoding
VERIFIED ANSWERS|| GUARANTEED PASS||
ALREADY GRADED A+|| LATEST VERSION
A predisposition to a particular outcome is best identified as which one of the
following?
Select one:
A. Non bias
B. Judgment
C. Decision
D. Bias - ANSWER-D. Bias
Judy was adjusting a loss for fire damages on a residential property insured by
ABC Insurance. She had contacted the insured, inspected the loss, obtained and
reviewed the fire report, conducted a cause and origin investigation for the fire.
Judy's investigation was indicating the cause was arson and that the insured was
involved. Judy contacted the insured and discussed the facts of the loss and
coverage under the policy. During the call Judy advised the insured that the
claim would be denied. Which one of the following actions would assist in
preventing an exposure for lack of good faith in handling this claim?
Select one:
A. Negotiate with the insured
B. Sending a written notice to the insured
C. Using a third party to observe the claim
D. Consult with legal counsel - ANSWER-D. Consult with legal counsel
,An insurer may be held liable for damages beyond a policy's limits in which one
of the following?
Select one:
A. Failing to investigate before denying a claim
B. Use of all the facts presented
C. Check facts through an independent source
D. Performing a reasonable investigation - ANSWER-A. Failing to investigate
before denying a claim
During the handling of a theft claim the claim representative requested that the
insured submit receipts for all jewelry that she owned, an appraisal for the items
reported as stolen, the police report, and that the insured come into the office to
provide a recorded statement. Which one of the following best identifies a
reason for the insured to have no duty to cooperate with these requests?
Select one:
A. The request for all jewelry receipts is not relevant to the claim.
B. The recorded statement would not be relevant.
C. The request for the appraisal is too vague.
D. The insured would not have ample time to comply. - ANSWER-A. The
request for all jewelry receipts is not relevant to the claim.
Which one of the following is a distinct difference between an examination
under oath (EUO) and a deposition?
Select one:
A. An EUO may be demanded by an insurer during litigation
B. An EUO may be demanded by a judge more than once
C. An EUO may be demanded by an insured more than once
,D. An EUO may be demanded by an insurer before litigation has begun -
ANSWER-D. An EUO may be demanded by an insurer before litigation has
begun
Field claim representatives sometimes conduct investigations or inspections in
crime-prone areas. An additional technique if safety is an issue besides the
claims representative leaving the area immediately is
Select one:
A. Ensure that the vehicle to be used is in good working order and has sufficient
fuel.
B. Keep a fully charged laptop within easy reach at all times.
C. Identify the nearest interstate exit location.
D. Keep extra jackets and company manuals in the trunk of the car. -
ANSWER-A. Ensure that the vehicle to be used is in good working order and
has sufficient fuel.
For reference and advice on how to safely handle contact situations for any
hazardous materials that could be present in an auto body shop, a claim
representative can request which one of the following from the auto body shop?
Select one:
A. An Inventory of Auto Body Shop Hazardous Material
B. An EPA Hazardous Substances Manual
C. A Guide to Hazardous Auto Material
D. A Material Safety Data Sheet - ANSWER-D. A Material Safety Data Sheet
Melissa was working on an automobile liability claim and attempting to obtain a
recorded statement of the events that lead up to the accident from the
policyholder. As the person taking the recorded statement and asking questions
of the policyholder, Melissa is best identified as which one of the following?
Select one:
A. Decoder
B. Sender
, C. Receiver
D. Medium - ANSWER-B. Sender
When a receiver responds during the communication process, it is best
identified as which one of the following phases?
Select one:
A. Feedback
B. Discussion
C. Transmission
D. Interpretation - ANSWER-A. Feedback
When a sender shares information in the communication process, which one of
the following phases is occurring?
Select one:
A. Instruction
B. Feedback
C. Discussion
D. Transmission - ANSWER-D. Transmission
Sally knew that the data entry process for claim submissions was behind so she
called the administrative team together to implement a new plan to streamline
entry of like claims to specific individuals. Sally's communication with the
administrative team is best identified as which one of the following?
Select one:
A. Medium
B. Encoding
C. Receiver
D. Decoding - ANSWER-B. Encoding
