TCOLE Telecommunicator 1013 Review I EXAM
2026-2027\NEWEST VERSION WITH COMPLETE
QUESTIONS AND CORRECT DETAILED ANSWERS
\VERIFIED 100% ALREADY GRADED A+
NCIC/TCIC Operator This person is responsible for processing
requests for wanted, stolen, and criminal history
checks
Deliver the information via phone To disseminate facts means to ________ _.
or written communication
notes or flip cards, supervisors, A telecommunicator should know which
training manuals or handbooks resources are available in their agency's
communications department/center. These
resources may include:
VOIP Calls made through the internet are considered
_ _________ calls
burglary When someone enters into a garage and steals
lawn equipment it is
,Good Samaritan Law A statute that exists to protect volunteer rescuers
or responders from negligence is
wind speed and direction When responding to natural gas leaks
responders need to know
TTD, TTY OR TT The device used by the deaf community to call 9-
1-1 may be called a
Breach The act of failing to perform one's agreement,
breaking one's word, or otherwise actively
violating one's duty to others is
14th This amendment gives Due Process of Law
magic jack A device that plugs into a computer's USB and
allows the user to make phone calls is a
Post traumatic stress disorder This is an anxiety disorder that some people get
(PTSD) after seeing, hearing, or living through a
dangerous event
400,000 There are an estimated _____________ cell calls
to 9-1-1 everyday
Emergency An occurrence of imminent threat of damage,
injury, or loss of life or property resulting from an
extraordinary natural or man-made cause is
Odessa The first city in Texas with 9-1-1 was in
equal protection under the law The 14th Amendment of the U.S. Constitution lists
three class of rights, which are: Privileges and
immunities of the U.S. citizens, Due process of law
and_________ _.
,critical incident Death of a person (especially a child), a suicide,
or a rescue operation where the victim dies can
all be classified as a ____ _.
flip cards, scripts, decision trees Call guides for telecommunicators can include
TDD Deaf or hearing impaired callers may use this
device to call 9-1-1
hanging up on callers Not an example of professionalism
711 The 3-digit phone number for Relay Texas is
selective routing The difference between Basic 9-1-1 and Enhanced
9-1-1 is the use of
2121 The correct military time for 9:21 p.m.
speak In voice carry over calls the caller can
repeater This extends effective communication by
receiving and repeating radio signals
Good Samaritan law Civil Practices and Remedies Code, §74.151,
Liability for Emergency Care, a person who in
good faith administers care at the scene of an
emergency is not liable for civil damages, is also
known as the ________ _.
cognitive Distractibility, forgetfulness, and nightmares are
_ _______________ symptoms of stress
What exactly happened tonight? Example of open ended question
, Police, fire, ems The following responders should be given
suspect information
Historically, governments were Which is true regarding immunity?
immune to prosecution
a. If you work for a city you are immune to
lawsuits.
b. If you follow policy and procedure you cannot
be sued.
c. Historically, governments were immune to
prosecution.
d. A government agency cannot be sued
hazardous materials Colored smoke in a fire may indicate
Communication assistant The interpreter/translator for a relay service may
be referred to as a CA which stands for
resourceful An effective Telecommunicator is
paraphrasing Giving the caller their story back to them in your
own words demonstrates the active listening
technique of______ _.
Burglar alarm Which of the following is typically considered a
routine police call:
a. Homicide
b. Suicide
c. Burglar alarm
d. Hostage situation
convey your message in a non During a call, "I" messages helps to humanize
threatening manner yourself to the caller and _____ _.
attention Chronic callers are seeking
2026-2027\NEWEST VERSION WITH COMPLETE
QUESTIONS AND CORRECT DETAILED ANSWERS
\VERIFIED 100% ALREADY GRADED A+
NCIC/TCIC Operator This person is responsible for processing
requests for wanted, stolen, and criminal history
checks
Deliver the information via phone To disseminate facts means to ________ _.
or written communication
notes or flip cards, supervisors, A telecommunicator should know which
training manuals or handbooks resources are available in their agency's
communications department/center. These
resources may include:
VOIP Calls made through the internet are considered
_ _________ calls
burglary When someone enters into a garage and steals
lawn equipment it is
,Good Samaritan Law A statute that exists to protect volunteer rescuers
or responders from negligence is
wind speed and direction When responding to natural gas leaks
responders need to know
TTD, TTY OR TT The device used by the deaf community to call 9-
1-1 may be called a
Breach The act of failing to perform one's agreement,
breaking one's word, or otherwise actively
violating one's duty to others is
14th This amendment gives Due Process of Law
magic jack A device that plugs into a computer's USB and
allows the user to make phone calls is a
Post traumatic stress disorder This is an anxiety disorder that some people get
(PTSD) after seeing, hearing, or living through a
dangerous event
400,000 There are an estimated _____________ cell calls
to 9-1-1 everyday
Emergency An occurrence of imminent threat of damage,
injury, or loss of life or property resulting from an
extraordinary natural or man-made cause is
Odessa The first city in Texas with 9-1-1 was in
equal protection under the law The 14th Amendment of the U.S. Constitution lists
three class of rights, which are: Privileges and
immunities of the U.S. citizens, Due process of law
and_________ _.
,critical incident Death of a person (especially a child), a suicide,
or a rescue operation where the victim dies can
all be classified as a ____ _.
flip cards, scripts, decision trees Call guides for telecommunicators can include
TDD Deaf or hearing impaired callers may use this
device to call 9-1-1
hanging up on callers Not an example of professionalism
711 The 3-digit phone number for Relay Texas is
selective routing The difference between Basic 9-1-1 and Enhanced
9-1-1 is the use of
2121 The correct military time for 9:21 p.m.
speak In voice carry over calls the caller can
repeater This extends effective communication by
receiving and repeating radio signals
Good Samaritan law Civil Practices and Remedies Code, §74.151,
Liability for Emergency Care, a person who in
good faith administers care at the scene of an
emergency is not liable for civil damages, is also
known as the ________ _.
cognitive Distractibility, forgetfulness, and nightmares are
_ _______________ symptoms of stress
What exactly happened tonight? Example of open ended question
, Police, fire, ems The following responders should be given
suspect information
Historically, governments were Which is true regarding immunity?
immune to prosecution
a. If you work for a city you are immune to
lawsuits.
b. If you follow policy and procedure you cannot
be sued.
c. Historically, governments were immune to
prosecution.
d. A government agency cannot be sued
hazardous materials Colored smoke in a fire may indicate
Communication assistant The interpreter/translator for a relay service may
be referred to as a CA which stands for
resourceful An effective Telecommunicator is
paraphrasing Giving the caller their story back to them in your
own words demonstrates the active listening
technique of______ _.
Burglar alarm Which of the following is typically considered a
routine police call:
a. Homicide
b. Suicide
c. Burglar alarm
d. Hostage situation
convey your message in a non During a call, "I" messages helps to humanize
threatening manner yourself to the caller and _____ _.
attention Chronic callers are seeking
