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C489 task 2 WGU | Leadership FCOHS - Exam Questions & Correct Answers-Organizational Systems and Quality Leadership:

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C489 task 2 WGU | Leadership FCOHS - Exam Questions & Correct Answers-Organizational Systems and Quality Leadership:












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Uploaded on
December 8, 2025
Number of pages
47
Written in
2025/2026
Type
Exam (elaborations)
Contains
Questions & answers

Subjects

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Quiz 1

Managers
must be
careful to
avoid
making
decisions
2.5 points
based on
first
impression
s. This
tendency
can lead to
A) preconceived notions

B) confirmation biases

C) lack of brainstorming

D) satisficing

Achieved Score : 2.5
2.
2.5 points
Which of the following is not recognized as a component of emotional intelligence?

A) Closed-mindedness

B) Motivation

C) Empathy

D) Social skills

Achieved Score : 2.5
3.
What can highly emotional intelligent managers create within their 2.5 points
organizations?
A) Extremely competitive atmosphere

B) Highly positive atmosphere

C) Sympathetic workers

D) Poorly motivated workers

Achieved Score : 0.0
4. 2.5 points

, The traditional problem-solving process involves which of the
following steps? (Select all that apply.)
A) Identifying the objective

B) Collecting data

C) Choosing an alternative

D) Evaluating the steps in deciding

Achieved Score : 1.25
5.
A manager has many responsibilities. They may include which of 2.5 points
the following?
A) Direct willing followers

B) Maintain authority through influencing others

C) Emphasize interpersonal relationships

D) Manipulate resources to achieve organizational goals

Achieved Score : 2.5
6.
The management process has been described as a cyclic process.
2.5 points
Which of the following are a part of that cycle? (Select all that
apply.)
A) Organizing

B) Controlling

C) Mentoring

D) Staffing

Achieved Score : 0.0
7.
An economic-man–type decision maker will demonstrate which of 2.5 points
the following characteristics?
A) Has a complete list of possible alternatives

B) Makes decisions that are good enough

C) Realizes complete knowledge is not possible

D) Selects the final choice that is satisficing

Achieved Score : 2.5
8. 2.5 points
Research has shown that people use different sides of their brain to
make decisions. An individual who is left-brain hemisphere
dominant will demonstrate which of the following characteristics

, when making a decision?
A) Creative

B) Intuitive

C) Linear

D) Innovative

Achieved Score : 0.0
9.
________ is more complex and involves cognitive and affective 2.5 points
components for the manager
A) Critical thinking

B) Problem solving

C) Decision making

D) Data collecting

Achieved Score : 2.5
10.
The leadership style that is primarily concerned with day-to-day 2.5 points
operations is often referred to as
A) a transformational leadership.

B) a situational leadership

C) a contingency leadership.

D) a transactional leadership

Achieved Score : 2.5
11.
A common tool used to visually examine the alternatives and 2.5 points
compare each against the same criteria is a
A) review technique.

B) decision tree.

C) payoff table

D) decision grid

Achieved Score : 2.5
12.
The increased need for leader–managers to be cultural bridges is 2.5 points
due to
A) increased population.

B) increased ethnic diversity

C) increased nursing shortage

, D) increased health care needs

Achieved Score : 2.5
13.
A tool that allows the manager to use quantitative information to 2.5 points
evaluate the cost-profit-volume relationship is referred to as a
A) decision tree

B) payoff table

C) decision grid

D) management report

Achieved Score : 2.5
14.
Research has identified five types of followers based on their level
2.5 points
of engagement. Those with little attachment to their workplace
may be referred to as
A) assertive

B) diehards

C) bystanders

D) dependent

Achieved Score : 2.5
15.
The management process involves several areas. Delegating duties 2.5 points
and managing any conflict belong to which area of the process?
A) Controlling

B) Directing

C) Staffing

D) Planning

Achieved Score : 0.0
16.
The administrative man–type decision making usually makes final 2.5 points
decisions that are
A) satisficing

B) best choice

C) optimal.

D) biased.

Achieved Score : 0.0
17. 2.5 points

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