2026 Wellcare ACT Mastery Exam
Questions and Answers Graded A+
Annually, brokers are required to complete a Wellcare Contract Recertification
case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - Correct answer-C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required
every two years.
TRUE
FALSE - Correct answer-FALSE
Brokers/agents can submit a support ticket online through their Centene
Workbench (CWB) portal.
TRUE
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,FALSE - Correct answer-TRUE
When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
FALSE - Correct answer-TRUE
A reported non-compliant behavior investigation that results in a ____ disposition
is one where the investigation produced evidence that the alleged misconduct
occurred.A. FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD.
Inconclusive - Correct answer-A. Founded
At ____, brokers/agents offer plan information upon request only while at a table,
booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events - Correct answer-B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to
the appointment and leave with the beneficiary an Enrollment Guide and
Application with a Business Reply Envelope (BRE).
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, TRUE
FALSE - Correct answer-TRUE
A Business Reply Card (BRC) or a request to receive additional information is
valid for 24 months following the date of the beneficiary's signature date or the
date of the beneficiary's initial request for information.
TRUE
FALSE - Correct answer-FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used by any
TPMO that sells plans on behalf of more than one Medicare Advantage (MA) plan
provider.
TRUE
FALSE - Correct answer-TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans
or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
Questions and Answers Graded A+
Annually, brokers are required to complete a Wellcare Contract Recertification
case in:
A. Salesforce
B. Wellcare.com
C. Centene Workbench (CWB)
D. Sales Material Ordering Portal - Correct answer-C. Centene Workbench (CWB)
Brokers must meet all required contracting, training, and certification required
every two years.
TRUE
FALSE - Correct answer-FALSE
Brokers/agents can submit a support ticket online through their Centene
Workbench (CWB) portal.
TRUE
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,FALSE - Correct answer-TRUE
When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
FALSE - Correct answer-TRUE
A reported non-compliant behavior investigation that results in a ____ disposition
is one where the investigation produced evidence that the alleged misconduct
occurred.A. FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD.
Inconclusive - Correct answer-A. Founded
At ____, brokers/agents offer plan information upon request only while at a table,
booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events - Correct answer-B. Informal Sales Events
When participating in sales appointments, brokers/agents are required to bring to
the appointment and leave with the beneficiary an Enrollment Guide and
Application with a Business Reply Envelope (BRE).
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, TRUE
FALSE - Correct answer-TRUE
A Business Reply Card (BRC) or a request to receive additional information is
valid for 24 months following the date of the beneficiary's signature date or the
date of the beneficiary's initial request for information.
TRUE
FALSE - Correct answer-FALSE
The Third-Party Marketing Organization (TPMO) disclaimer must be used by any
TPMO that sells plans on behalf of more than one Medicare Advantage (MA) plan
provider.
TRUE
FALSE - Correct answer-TRUE
Brokers/agents must inform Wellcare of all marketing/sales events at which plans
or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
