LENOVO WARRANTY SERVICE AUTHORIZATION EXAM (RWST016)
COMPLETE QUESTIONS WITH ANSWERS 100% RATED
CORRECT(ACCURATELY PASSED) GRADED A+
Question 1
Which document contains the comprehensive list of components that must be removed before
servicing the LCD panel of a Lenovo system?
A) User Guide
B) Quick Start Guide
C) Hardware Maintenance Manual (HMM)
D) Product Specifications Reference (PSREF) Sheet
E) Warranty Information Document
Correct Answer: C) Hardware Maintenance Manual (HMM)
Rationale: The Hardware Maintenance Manual (HMM) provides detailed, step-by-step
instructions for disassembling, servicing, and reassembling system components, including
prerequisites like removing specific parts before accessing others.
Question 2
What phenomenon is defined as the sudden flow of static charge from an object with a higher
charge to an object with a lower charge?
A) Electromagnetism
B) Electrical discharge
C) Electrostatic discharge (ESD)
D) Inductive charging
E) Capacitive coupling
Correct Answer: C) Electrostatic discharge (ESD)
Rationale: Electrostatic discharge (ESD) is the sudden flow of static charge between two
objects at different electrical potentials, often capable of damaging sensitive electronic
components. The definition is directly provided in the flashcard.
Question 3
One key aspect of providing exceptional customer service is:
A) Minimizing customer interaction to save time.
B) Always providing the fastest possible repair time.
C) Involving the customer in the solution process.
D) Strictly adhering to technical jargon.
E) Focusing solely on the technical aspects of the repair.
Correct Answer: C) Involving the customer in the solution process
Rationale: Exceptional customer service includes making the customer feel valued and
heard. Involving them in the solution process empowers them, builds trust, and helps
ensure their needs are met, aligning with the provided flashcard definition.
,[Type here]
Question 4
A technician is about to open a desktop PC to replace a video card. He shuts down the computer,
opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which crucial
step did the technician forget to do before starting the physical repair?
A) Take a photograph of the internal cabling.
B) Label all internal components.
C) Disconnect the power cable.
D) Update the BIOS.
E) Run system diagnostics.
Correct Answer: C) Disconnect the power cable
Rationale: Before opening any electronic device, especially a desktop PC, it is absolutely
critical to disconnect the power cable from the wall outlet. This prevents electrical shock
and potential damage to components, even after the system is shut down and grounded.
Question 5
What is the primary purpose of the Bootable Generator tool?
A) To create recovery media for factory reset.
B) To update the system BIOS.
C) To create bootable diagnostics in Windows and Linux.
D) To format hard drives for new operating system installations.
E) To manage external peripheral devices.
Correct Answer: C) To create bootable diagnostics in Windows and Linux.
Rationale: The Bootable Generator tool is specifically designed to create bootable diagnostic
environments, allowing technicians to run hardware tests and troubleshoot issues on
systems running either Windows or Linux operating systems.
Question 6
What is the correct method to enter BIOS Setup during a system boot?
A) Press the Esc key repeatedly.
B) Hold down the Power button.
C) Continually tap F1 during system boot.
D) Press F12 once the operating system loads.
E) Tap the Delete key repeatedly.
Correct Answer: C) Continually tap F1 during system boot
Rationale: On many Lenovo systems, and commonly for Think-branded products,
continually tapping the F1 key during the initial system boot-up sequence will bring up the
BIOS Setup utility, allowing access to system configuration settings.
Question 7
What are the two major different types of memory modules commonly found across Lenovo
,[Type here]
systems?
A) SSDs and HDDs
B) CPUs and GPUs
C) DIMMs and SO-DIMMs
D) PCI and PCIe
E) USB and Thunderbolt
Correct Answer: C) DIMMs and SO-DIMMs
Rationale: DIMMs (Dual In-line Memory Modules) are standard memory modules found in
desktops and servers. SO-DIMMs (Small Outline Dual In-line Memory Modules) are
smaller versions used in laptops and other compact devices. These are the two primary
types of memory modules.
Question 8
Which Lenovo diagnostic tool is recommended for troubleshooting blue screen errors, slow
operating systems, and performing regular hardware scans?
A) BIOS Setup
B) Lenovo Diagnostics - UEFI Version
C) The Maintenance Diskette
D) Lenovo Vantage
E) OneKey Recovery
Correct Answer: D) Lenovo Vantage
Rationale: Lenovo Vantage is a preloaded software application that provides various system
management functionalities, including driver updates, hardware diagnostics (useful for
blue screen errors and slow performance), system health checks, and access to support.
Question 9
Where is RAM (Random Access Memory) typically installed in a computer system?
A) Hard Disk Drive
B) CPU socket
C) Memory sockets on Motherboard
D) Optical Drive bay
E) PCIe slots
Correct Answer: C) Memory sockets on Motherboard
Rationale: RAM modules (DIMMs or SO-DIMMs) are inserted into specialized slots, often
referred to as memory sockets or RAM slots, which are located directly on the computer's
motherboard.
Question 10
Which of the following statements is true regarding the replacement of thermal compound on a
laptop's CPU or GPU?
, [Type here]
A) Apply a small dot in the center and let the heatsink spread it.
B) Spread the thermal compound until the entire surface is covered.
C) Thermal compound only needs to be applied to the heatsink, not the CPU.
D) Use a thick layer of thermal compound for better cooling.
E) Thermal compound should be reused if it appears clean.
Correct Answer: B) Spread the thermal compound until the entire surface is covered.
Rationale: When replacing thermal compound, it's crucial to spread a thin, even layer
across the entire surface of the component (CPU/GPU) that will contact the heatsink. This
ensures maximum heat transfer between the two surfaces. Reusing old compound or
applying too thickly is ineffective.
Question 11
What does the acronym PCIe stand for?
A) Personal Computer Interface Expansion
B) Peripheral Component Interconnect Express
C) Power Control Interface Extension
D) Processor Core Integration Element
E) Portable Computing Input/Output Expansion
Correct Answer: B) Peripheral Component Interconnect Express
Rationale: PCIe (Peripheral Component Interconnect Express) is a high-speed serial
computer expansion bus standard, commonly used for graphics cards, network cards, and
NVMe SSDs.
Question 12
Before servicing a system, what is a recommended action to ensure you remember how cables
are installed correctly?
A) Memorize the cable routing paths.
B) Draw a detailed diagram.
C) Label each cable with a numerical tag.
D) Take a photograph.
E) Consult the electrical schematic.
Correct Answer: D) Take a photograph.
Rationale: Taking a clear photograph of the internal cable routing and connections before
disassembly is a highly effective way to document the original setup and ensure correct
reinstallation, preventing damage or improper function.
Question 13
If an ESD (Electrostatic Discharge) field kit is not readily available, which component within a
computer chassis can be safely touched constantly to help maintain zero potential for ESD?
A) The motherboard components
COMPLETE QUESTIONS WITH ANSWERS 100% RATED
CORRECT(ACCURATELY PASSED) GRADED A+
Question 1
Which document contains the comprehensive list of components that must be removed before
servicing the LCD panel of a Lenovo system?
A) User Guide
B) Quick Start Guide
C) Hardware Maintenance Manual (HMM)
D) Product Specifications Reference (PSREF) Sheet
E) Warranty Information Document
Correct Answer: C) Hardware Maintenance Manual (HMM)
Rationale: The Hardware Maintenance Manual (HMM) provides detailed, step-by-step
instructions for disassembling, servicing, and reassembling system components, including
prerequisites like removing specific parts before accessing others.
Question 2
What phenomenon is defined as the sudden flow of static charge from an object with a higher
charge to an object with a lower charge?
A) Electromagnetism
B) Electrical discharge
C) Electrostatic discharge (ESD)
D) Inductive charging
E) Capacitive coupling
Correct Answer: C) Electrostatic discharge (ESD)
Rationale: Electrostatic discharge (ESD) is the sudden flow of static charge between two
objects at different electrical potentials, often capable of damaging sensitive electronic
components. The definition is directly provided in the flashcard.
Question 3
One key aspect of providing exceptional customer service is:
A) Minimizing customer interaction to save time.
B) Always providing the fastest possible repair time.
C) Involving the customer in the solution process.
D) Strictly adhering to technical jargon.
E) Focusing solely on the technical aspects of the repair.
Correct Answer: C) Involving the customer in the solution process
Rationale: Exceptional customer service includes making the customer feel valued and
heard. Involving them in the solution process empowers them, builds trust, and helps
ensure their needs are met, aligning with the provided flashcard definition.
,[Type here]
Question 4
A technician is about to open a desktop PC to replace a video card. He shuts down the computer,
opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which crucial
step did the technician forget to do before starting the physical repair?
A) Take a photograph of the internal cabling.
B) Label all internal components.
C) Disconnect the power cable.
D) Update the BIOS.
E) Run system diagnostics.
Correct Answer: C) Disconnect the power cable
Rationale: Before opening any electronic device, especially a desktop PC, it is absolutely
critical to disconnect the power cable from the wall outlet. This prevents electrical shock
and potential damage to components, even after the system is shut down and grounded.
Question 5
What is the primary purpose of the Bootable Generator tool?
A) To create recovery media for factory reset.
B) To update the system BIOS.
C) To create bootable diagnostics in Windows and Linux.
D) To format hard drives for new operating system installations.
E) To manage external peripheral devices.
Correct Answer: C) To create bootable diagnostics in Windows and Linux.
Rationale: The Bootable Generator tool is specifically designed to create bootable diagnostic
environments, allowing technicians to run hardware tests and troubleshoot issues on
systems running either Windows or Linux operating systems.
Question 6
What is the correct method to enter BIOS Setup during a system boot?
A) Press the Esc key repeatedly.
B) Hold down the Power button.
C) Continually tap F1 during system boot.
D) Press F12 once the operating system loads.
E) Tap the Delete key repeatedly.
Correct Answer: C) Continually tap F1 during system boot
Rationale: On many Lenovo systems, and commonly for Think-branded products,
continually tapping the F1 key during the initial system boot-up sequence will bring up the
BIOS Setup utility, allowing access to system configuration settings.
Question 7
What are the two major different types of memory modules commonly found across Lenovo
,[Type here]
systems?
A) SSDs and HDDs
B) CPUs and GPUs
C) DIMMs and SO-DIMMs
D) PCI and PCIe
E) USB and Thunderbolt
Correct Answer: C) DIMMs and SO-DIMMs
Rationale: DIMMs (Dual In-line Memory Modules) are standard memory modules found in
desktops and servers. SO-DIMMs (Small Outline Dual In-line Memory Modules) are
smaller versions used in laptops and other compact devices. These are the two primary
types of memory modules.
Question 8
Which Lenovo diagnostic tool is recommended for troubleshooting blue screen errors, slow
operating systems, and performing regular hardware scans?
A) BIOS Setup
B) Lenovo Diagnostics - UEFI Version
C) The Maintenance Diskette
D) Lenovo Vantage
E) OneKey Recovery
Correct Answer: D) Lenovo Vantage
Rationale: Lenovo Vantage is a preloaded software application that provides various system
management functionalities, including driver updates, hardware diagnostics (useful for
blue screen errors and slow performance), system health checks, and access to support.
Question 9
Where is RAM (Random Access Memory) typically installed in a computer system?
A) Hard Disk Drive
B) CPU socket
C) Memory sockets on Motherboard
D) Optical Drive bay
E) PCIe slots
Correct Answer: C) Memory sockets on Motherboard
Rationale: RAM modules (DIMMs or SO-DIMMs) are inserted into specialized slots, often
referred to as memory sockets or RAM slots, which are located directly on the computer's
motherboard.
Question 10
Which of the following statements is true regarding the replacement of thermal compound on a
laptop's CPU or GPU?
, [Type here]
A) Apply a small dot in the center and let the heatsink spread it.
B) Spread the thermal compound until the entire surface is covered.
C) Thermal compound only needs to be applied to the heatsink, not the CPU.
D) Use a thick layer of thermal compound for better cooling.
E) Thermal compound should be reused if it appears clean.
Correct Answer: B) Spread the thermal compound until the entire surface is covered.
Rationale: When replacing thermal compound, it's crucial to spread a thin, even layer
across the entire surface of the component (CPU/GPU) that will contact the heatsink. This
ensures maximum heat transfer between the two surfaces. Reusing old compound or
applying too thickly is ineffective.
Question 11
What does the acronym PCIe stand for?
A) Personal Computer Interface Expansion
B) Peripheral Component Interconnect Express
C) Power Control Interface Extension
D) Processor Core Integration Element
E) Portable Computing Input/Output Expansion
Correct Answer: B) Peripheral Component Interconnect Express
Rationale: PCIe (Peripheral Component Interconnect Express) is a high-speed serial
computer expansion bus standard, commonly used for graphics cards, network cards, and
NVMe SSDs.
Question 12
Before servicing a system, what is a recommended action to ensure you remember how cables
are installed correctly?
A) Memorize the cable routing paths.
B) Draw a detailed diagram.
C) Label each cable with a numerical tag.
D) Take a photograph.
E) Consult the electrical schematic.
Correct Answer: D) Take a photograph.
Rationale: Taking a clear photograph of the internal cable routing and connections before
disassembly is a highly effective way to document the original setup and ensure correct
reinstallation, preventing damage or improper function.
Question 13
If an ESD (Electrostatic Discharge) field kit is not readily available, which component within a
computer chassis can be safely touched constantly to help maintain zero potential for ESD?
A) The motherboard components
