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WGU C215 Operations Management (Latest update ) Questions and Answers 100% Correct {GRADE A} -WGU

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WGU C215 Operations Management (Latest update ) Questions and Answers 100% Correct {GRADE A} -WGU External Failure costs - correct answer Costs associated with failures that occur at the customer site. Extranets - correct answer intranets that are linked to the internet so that suppliers and customers can be included in the system. Fitness for use - correct answer How well the product performs its intended purpose. Flowchart - correct answer A schematic of the sequence of steps involved in a process. Forward integration - correct answer Owning or controlling the channels of distributions General warehouse - correct answer used for long term storage Green supply chain management - correct answer Focucses on the role of the supply chain with regard to its impact on the environment. Histogram - correct answer A chart that shows frequency distribution of observed values of a variable. Incoming inspection - correct answer verifies the quality of incoming goods Industry consortia - correct answer Industry owned markets for purchase of direct inputs from limited number of suppliers. Insourced - correct answer processes and activities completed in house Internal failure costs - correct answer costs associated with discovering poor quality product before it reaches customers. Intranets - correct answer networks internal to the organization ISO 14000 - correct answer Set of standards & certification focused on environmental responsiblity ISO 9000 - correct answer Set of quality standards & certification indicating companies have met that standard.

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Uploaded on
December 8, 2025
Number of pages
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Written in
2025/2026
Type
Exam (elaborations)
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Questions & answers

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WGU C215 Operations Management
(Latest update 2026- 2027) Questions and
Answers 100% Correct {GRADE A} -WGU


Advertising revenue model - correct answer Provides users with information on
services and products and provides an opportunity for suppliers to advertise


Affiliate revenue model - correct answer Companies receive a referral fee for

directing business to an affiliate


Appraisal cost - correct answer The cost associated with uncovering defects


Automated order entry systems - correct answer A method using telephone models
to send digital orders to suppliers.


Backwards integration - correct answer Owning or controlling sources of raw

materials and components.


Benchmarking - correct answer Studying other companies business practices for
comparison.


Bullwhip effect - correct answer Inaccurate or distorted demand information created

in the supply chain.

, WGU C215 Operations Management
(Latest update 2026- 2027) Questions and
Answers 100% Correct {GRADE A} -WGU


Business to Business commerce - correct answer Businesses buying and selling to
other businesses.


Business to consumer commerce - correct answer Businesses selling to individual

consumers.


Cause and effect diagrams - correct answer A chart that identifies potential causes of
particular quality problems.


Checklist - correct answer A list of common defects and the number of observed

occurrences of each.


Conformance to specifications - correct answer how well a product or service meets
the targets and tolerances set by designers.


Continuous improvement - correct answer A philosophy of never ending

improvement.


Control charts - correct answer Charts used to evaluate whether a process is
operating within expectations.

, WGU C215 Operations Management
(Latest update 2026- 2027) Questions and
Answers 100% Correct {GRADE A} -WGU


Crossdocking - correct answer Eliminates storage and order picking functions of a
distribution warehouse.


Customer defined quality - correct answer an integrated effort designed to improve

quality performance at every level of the organization.


Deming Prize - correct answer Japanese award for companies to recognize efforts in
quality improvement.


Distribution management - correct answer Responsible for the movement of material

from the manufacturer to the customer.


Distribution warehouse - correct answer Used for short term storage, consolidation,
and product mixing.


Distributor crossdocking - correct answer the receiving and consolidating of inbound

products from different vendors into a multi-SKU pallet.


E-commerce - correct answer Using the internet and web to do business.
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