WGU C215: Pre-assessment Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Which definition used for quality evaluates how well a product performs its intended
function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services - correct answer b
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality - correct answer c
Which total quality management (TQM) process consists of 13 published standards
and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002 - correct answer a
, WGU C215: Pre-assessment Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
a. Checklist
b. Flowchart
c. Scatter diagram
d. Control chart - correct answer a
Which quality control tool should be used to monitor the current status or end result
of a process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart - correct answer d
Which group of keywords or phrases describes the critical role that marketing plays
in the total quality management (TQM) process?
a. Baseline for managing quality process; investment in preventative costs; budgeting
, WGU C215: Pre-assessment Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
b. Reward employees; motivate staff performance; manage operations planned
changes
c. Review and recommend product changes; satisfy customer needs; open
communication
d. Enhance competition; understand consumer preferences; maintain communication
with operations - correct answer d
What is the common theme in total quality management (TQM) across all functions
in an organization?
a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams - correct answer c
Which concept of variation measures the central tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range - correct answer a
What do assignable causes of variation indicate?
a. Out-of-control signals were found in the process.
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
Which definition used for quality evaluates how well a product performs its intended
function?
a. Psychological criteria
b. Fitness for use
c. Value for price paid
d. Support services - correct answer b
Which total quality management (TQM) process was developed to stress
management's responsibility for quality?
a. Statistical quality control charts
b. Fitness quality for use
c. 14 points for quality improvement
d. Product design quality - correct answer c
Which total quality management (TQM) process consists of 13 published standards
and guidelines?
a. ISO 9000
b. ISO 9001
c. ISO 1400
d. ISO 9002 - correct answer a
, WGU C215: Pre-assessment Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
A company manufactures shoes using a quality management system. The company
needs to put a process in place to measure any defects. The company would like to
measure the number of defects and observe the number of occurrences to isolate the
particular defect.
Which quality tool should the company use to focus on correcting this particular
issue?
a. Checklist
b. Flowchart
c. Scatter diagram
d. Control chart - correct answer a
Which quality control tool should be used to monitor the current status or end result
of a process?
a. Scatter diagram
b. Flowchart
c. Checklist
d. Control chart - correct answer d
Which group of keywords or phrases describes the critical role that marketing plays
in the total quality management (TQM) process?
a. Baseline for managing quality process; investment in preventative costs; budgeting
, WGU C215: Pre-assessment Operations
Management (Latest update 2026- 2027)
Questions and Answers 100% Correct
{GRADE A} -WGU
b. Reward employees; motivate staff performance; manage operations planned
changes
c. Review and recommend product changes; satisfy customer needs; open
communication
d. Enhance competition; understand consumer preferences; maintain communication
with operations - correct answer d
What is the common theme in total quality management (TQM) across all functions
in an organization?
a. To ensure profit from product changes
b. To enhance management software
c. To satisfy customer needs
d. To reward people rather than teams - correct answer c
Which concept of variation measures the central tendency of a set of data?
a. Mean
b. Variable
c. Standard deviation
d. Range - correct answer a
What do assignable causes of variation indicate?
a. Out-of-control signals were found in the process.
