BMAL-590 ORGANIZATIONAL
BEHAVIOR. EXAM QUESTIONS AND
ANSWERS. VERIFIED 2025/2026.
Organizational Behavior (OB) - ANS the domain of study that focuses on organizational
structures and protocols, and their effect on individual, team and organizational performance.
OB views organizations from multiple perspectives: - ANS The relationship between
individual behavior and those of groupsand teams.
The relationship between organizational structure and firm's performance.
The effect of culture on organizational performance.
organizational theory - ANS A fundamental principle of organizational theory is the process of
value creation.
OB focuses on the elementsof value creation such as: - ANS 1. Decision making
2. Leadership
3. Motivation
4. Employee engagement
5. Organizational learning
OB can be studied from two perspectives: - ANS internal and external
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Internal perspective: - ANS suggests that employees' behavior is primarily influenced by their
personal assumptions, feelings, thoughts, interactions, experiences, and perceptions.
A manager embracing the internal perspective would try to solve all issues by having an honest
dialogue with all the impacted employees in any situation.
The external perspective - ANS suggests that environmental factors that include the
economic, social, cultural, regulatory, political, and competitive forces impact employees'
behavior and job performance.
A manager embracing the external perspective would calibrate her actions based on her
perception of the externalities' impact on employees.
As an example, when a competitor introduces a new type of benefit, a manager holding the
external perspective may try to replicate or improve upon the said benefit as a retention
strategy.
An Interdisciplinary Domain - ANS It should be obvious from the preceding outline that OB is
not a monolithic domain or discipline of study.
OB draws from many disciplines to understand and explain individual and group behavior.
OB draws from psychology while explaining why we behave the way we do.
OB draws from anthropology while understanding the evolution of behavior over time.
OB draws from sociology while exploring how households, families, and society interact and
lead to discernable patterns of behavior and tradition.
OB draws from engineering while examining measurement techniquesand productivity.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,OB draws from statistics to understand trends and relationshipsbetween variables.
OB draws from medicine to recognize the importance of wellness and health.
Organization as a System - ANS It is useful to view an organization as a system.
A system is a set of interrelated parts that work together towards a well-defined objective.
Most systems have a control mechanism to correct and prevent deviation from the desired level
in system performance.
Control can be at the input, process, or output stage.
The output is one or more products, some waste, and information.
Feedback can be about quality, efficiency, or productivity.
Control would be steps to minimize deviations.
A system has some distinct characteristics: - ANS One or more inputs
One or more processes that transform the inputs
One or more outputs
A feedback loop to measure efficiency and effectiveness
Inputs to an organizational system (manufacturing)include: - ANS Capital
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, People
Raw materials
Information
Technology
The processes may involve: - ANS Physical
Chemical
Mechanical
Electronic
Assembly Lines
Test facilities
Systems and Subsystems - ANS A typical system has many subsystems.
An organizational system, for example, has marketing, finance, manufacturing, service, human
resources, and technology subsystems.
Similarly, the organization itself is a part of a larger system that includes the political, economic,
social, and technological systems. (PEST)
Organization as a System - Baldrige Model - ANS One of the widely used frameworks or
models for understanding and improving organizational systems is the Baldrige Excellence
Model.
Baldrige model has several subsystems: - ANS Leadership
- the first subsystem, provides the mission, vision, objectives, and core values of the
organization.
* Mission- What is our business?
* Vision- What do we aspire to become?
* Objectives- How do we measure?
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
BEHAVIOR. EXAM QUESTIONS AND
ANSWERS. VERIFIED 2025/2026.
Organizational Behavior (OB) - ANS the domain of study that focuses on organizational
structures and protocols, and their effect on individual, team and organizational performance.
OB views organizations from multiple perspectives: - ANS The relationship between
individual behavior and those of groupsand teams.
The relationship between organizational structure and firm's performance.
The effect of culture on organizational performance.
organizational theory - ANS A fundamental principle of organizational theory is the process of
value creation.
OB focuses on the elementsof value creation such as: - ANS 1. Decision making
2. Leadership
3. Motivation
4. Employee engagement
5. Organizational learning
OB can be studied from two perspectives: - ANS internal and external
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,Internal perspective: - ANS suggests that employees' behavior is primarily influenced by their
personal assumptions, feelings, thoughts, interactions, experiences, and perceptions.
A manager embracing the internal perspective would try to solve all issues by having an honest
dialogue with all the impacted employees in any situation.
The external perspective - ANS suggests that environmental factors that include the
economic, social, cultural, regulatory, political, and competitive forces impact employees'
behavior and job performance.
A manager embracing the external perspective would calibrate her actions based on her
perception of the externalities' impact on employees.
As an example, when a competitor introduces a new type of benefit, a manager holding the
external perspective may try to replicate or improve upon the said benefit as a retention
strategy.
An Interdisciplinary Domain - ANS It should be obvious from the preceding outline that OB is
not a monolithic domain or discipline of study.
OB draws from many disciplines to understand and explain individual and group behavior.
OB draws from psychology while explaining why we behave the way we do.
OB draws from anthropology while understanding the evolution of behavior over time.
OB draws from sociology while exploring how households, families, and society interact and
lead to discernable patterns of behavior and tradition.
OB draws from engineering while examining measurement techniquesand productivity.
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
,OB draws from statistics to understand trends and relationshipsbetween variables.
OB draws from medicine to recognize the importance of wellness and health.
Organization as a System - ANS It is useful to view an organization as a system.
A system is a set of interrelated parts that work together towards a well-defined objective.
Most systems have a control mechanism to correct and prevent deviation from the desired level
in system performance.
Control can be at the input, process, or output stage.
The output is one or more products, some waste, and information.
Feedback can be about quality, efficiency, or productivity.
Control would be steps to minimize deviations.
A system has some distinct characteristics: - ANS One or more inputs
One or more processes that transform the inputs
One or more outputs
A feedback loop to measure efficiency and effectiveness
Inputs to an organizational system (manufacturing)include: - ANS Capital
3 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, People
Raw materials
Information
Technology
The processes may involve: - ANS Physical
Chemical
Mechanical
Electronic
Assembly Lines
Test facilities
Systems and Subsystems - ANS A typical system has many subsystems.
An organizational system, for example, has marketing, finance, manufacturing, service, human
resources, and technology subsystems.
Similarly, the organization itself is a part of a larger system that includes the political, economic,
social, and technological systems. (PEST)
Organization as a System - Baldrige Model - ANS One of the widely used frameworks or
models for understanding and improving organizational systems is the Baldrige Excellence
Model.
Baldrige model has several subsystems: - ANS Leadership
- the first subsystem, provides the mission, vision, objectives, and core values of the
organization.
* Mission- What is our business?
* Vision- What do we aspire to become?
* Objectives- How do we measure?
4 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
