OBHR 2025 – Organizational Behaviour | Exam Q&A (27 Questions) – Conflict Types, Resolution Styles, Negotiation Phases

This document contains 27 high-quality, exam-ready questions and verified answers from Chapter 10 of the OBHR 2025/2026 Organizational Behaviour course. It focuses on the critical subject of conflict and negotiation within organizational settings. Students will find clear explanations and definitions of intrapersonal, interpersonal, and intergroup conflict, as well as conflict-handling styles such as avoiding, accommodating, compromising, competing, and collaborating. The document also explores essential negotiation concepts including BATNA (Best Alternative to a Negotiated Agreement), the phases of negotiation (investigation, presentation, bargaining, closure), and different negotiation approaches (distributive vs. integrative). Furthermore, it covers modern conflict resolution methods such as mediation, arbitration, and other forms of Alternative Dispute Resolution (ADR). The content is directly aligned with core university-level OBHR curricula, and is especially useful for exam review, assignment preparation, and classroom discussion. It is suited for students enrolled in business administration, organizational behaviour, human resource management, psychology, or leadership courses. MBA and professional diploma students focusing on workplace dynamics will also find this document practical and relevant. Keywords: organizational behaviour, obhr 2025, conflict management, intrapersonal conflict, interpersonal conflict, intergroup conflict, conflict resolution, negotiation, BATNA, negotiation phases, ADR, mediation, arbitration, distributive view, integrative approach, accommodating style, competing style, collaborating style, conflict-handling strategies