Business Communication
ST
13th Edition
UV
TEST BANK
IA
?_
AP
Kitty Locker
PR
Comprehensive Test Bank for Instructors
OV
and Students
ED
© Kitty Locker. All rights reserved. Reproduction or distribution without permission is
prohibited.
??
©DREAMSHUB
, Test Bank for Business Communication (13th Edition)
ISBN: 9781264067510
Authors: Kitty O. Locker, Donna S. Kienzler
ST
Chapter 1: Succeeding in Business Communication
Chapter 2: Using Goodwill for Effective Communication
Chapter 3: Researching and Evaluating Source Material
UV
Chapter 4: Planning, Composing, and Revising
Chapter 5: Communicating across Cultures
Chapter 6: Working and Writing in Teams
Chapter 7: Designing Documents
Chapter 8: Creating Effective Visuals
IA
Chapter 9: Crafting Informative and Positive Messages
Chapter 10: Crafting Negative Messages
Chapter 11: Crafting Persuasive Messages
?_
Chapter 12: Developing Proposals
Chapter 13: Writing Reports
Chapter 14: Making Oral Presentations
Chapter 15: Developing Job Application Materials
AP
Chapter 16: Interviewing, Writing Follow-Up Messages, and Succeeding in the
Job
PR
OV
ED
??
©DREAMSHUB
, Student name:__________
1) The writing skills used most often by all types of workers include email and presentations
with visuals, such as PowerPoint.
ST
⊚ true
⊚ false
UV
2) Writing skills have decreased in importance in today’s business environment as most matters
can be handled successfully with automated form letters.
⊚ true
⊚ false
IA
3) The costs of poor communication include lost goodwill.
⊚ true
?_
⊚ false
4) A document’s poor organization or writing style can make it difficult for the reader to
AP
understand the message.
⊚ true
⊚ false
PR
5) The best way to keep an audience involved in a presentation is to make them guess what the
presenter wants to convey.
⊚ true
⊚ false
OV
6) Josh answers a customer phone call which involves a billing complaint. He then follows up
by sending the customer a claims adjustment. This is an example of internal communication.
⊚ true
ED
⊚ false
??
Version 1 1
, 7) An annual report prepared for stockholders may have more than one communication purpose.
⊚ true
⊚ false
ST
8) Larissa, a director of human resources, is writing an email to employees informing them
about changes to the company benefits package. She will best engage her audience by
UV
emphasizing how the changes will improve the company’s profitability.
⊚ true
⊚ false
IA
9) Which form is an example of verbal communication?
A) logos
B) gestures
?_
C) eye contact
D) pictures
E) tweets
AP
10) Duncan, a web developer, recently gave a presentation on online discourse and its ethical
implications. The presentation was a huge success, mainly because Duncan maintained the
audience’s attention through interesting nonverbal communication. What is a form of
nonverbal communication that Duncan might have used in his presentation?
PR
A) anecdotes
B) narrations
C) quotations
D) graphics
OV
E) jokes
ED
??
Version 1 2
ST
13th Edition
UV
TEST BANK
IA
?_
AP
Kitty Locker
PR
Comprehensive Test Bank for Instructors
OV
and Students
ED
© Kitty Locker. All rights reserved. Reproduction or distribution without permission is
prohibited.
??
©DREAMSHUB
, Test Bank for Business Communication (13th Edition)
ISBN: 9781264067510
Authors: Kitty O. Locker, Donna S. Kienzler
ST
Chapter 1: Succeeding in Business Communication
Chapter 2: Using Goodwill for Effective Communication
Chapter 3: Researching and Evaluating Source Material
UV
Chapter 4: Planning, Composing, and Revising
Chapter 5: Communicating across Cultures
Chapter 6: Working and Writing in Teams
Chapter 7: Designing Documents
Chapter 8: Creating Effective Visuals
IA
Chapter 9: Crafting Informative and Positive Messages
Chapter 10: Crafting Negative Messages
Chapter 11: Crafting Persuasive Messages
?_
Chapter 12: Developing Proposals
Chapter 13: Writing Reports
Chapter 14: Making Oral Presentations
Chapter 15: Developing Job Application Materials
AP
Chapter 16: Interviewing, Writing Follow-Up Messages, and Succeeding in the
Job
PR
OV
ED
??
©DREAMSHUB
, Student name:__________
1) The writing skills used most often by all types of workers include email and presentations
with visuals, such as PowerPoint.
ST
⊚ true
⊚ false
UV
2) Writing skills have decreased in importance in today’s business environment as most matters
can be handled successfully with automated form letters.
⊚ true
⊚ false
IA
3) The costs of poor communication include lost goodwill.
⊚ true
?_
⊚ false
4) A document’s poor organization or writing style can make it difficult for the reader to
AP
understand the message.
⊚ true
⊚ false
PR
5) The best way to keep an audience involved in a presentation is to make them guess what the
presenter wants to convey.
⊚ true
⊚ false
OV
6) Josh answers a customer phone call which involves a billing complaint. He then follows up
by sending the customer a claims adjustment. This is an example of internal communication.
⊚ true
ED
⊚ false
??
Version 1 1
, 7) An annual report prepared for stockholders may have more than one communication purpose.
⊚ true
⊚ false
ST
8) Larissa, a director of human resources, is writing an email to employees informing them
about changes to the company benefits package. She will best engage her audience by
UV
emphasizing how the changes will improve the company’s profitability.
⊚ true
⊚ false
IA
9) Which form is an example of verbal communication?
A) logos
B) gestures
?_
C) eye contact
D) pictures
E) tweets
AP
10) Duncan, a web developer, recently gave a presentation on online discourse and its ethical
implications. The presentation was a huge success, mainly because Duncan maintained the
audience’s attention through interesting nonverbal communication. What is a form of
nonverbal communication that Duncan might have used in his presentation?
PR
A) anecdotes
B) narrations
C) quotations
D) graphics
OV
E) jokes
ED
??
Version 1 2
