, Schermerhorn-Management, 12th edition
Test Bank
Ch01: Introducing Management
True or False Questions
1. Intellectual capital is a personal asset for individuals.
Answer: True
Page: 5
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
2. Commitment represents your talents or job-relevant capabilities.
Answer: False
Page: 5
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
3. A knowledge worker is a person whose physical capabilities are the most critical
assets.
Answer: False
Page: 5
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
4. Tech IQ is the ability to use technology and commitment to stay informed on the
latest technological developments.
Answer: True
Page: 6
Learning Objective: 1.1
Difficulty: Easy
AACSB: Use of information technology
Bloom’s Taxonomy: Knowledge
5. National boundaries hardly count anymore in the world of business.
Answer: True
Page: 6
Learning Objective: 1.1
Difficulty: Moderate
AACSB: Dynamics of the global economy
Bloom’s Taxonomy: Knowledge
6. Minorities constitute less than one-third of the U.S. population.
Answer: False
Page: 9
Learning Objective: 1.1
Difficulty: Easy
AACSB: Multicultural and diversity understanding
Bloom’s Taxonomy: Knowledge
Copyright © 2012 John Wiley & Sons, Inc. 1-1
, Schermerhorn-Management, 12th edition
Test Bank
7. The first leaf in the shamrock organization consists of a core group of “freelancers”
and “independent contractors.”
Answer: False
Page: 10
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
8. In a free-agent economy, people do not change jobs very often.
Answer: False
Page: 10
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
9. All organizations are open systems that interact with their environments.
Answer: True
Page: 11
Learning Objective: 1.2
Difficulty: Easy
AACSB: Communication abilities
Bloom’s Taxonomy: Knowledge
10. Performance effectiveness is defined as the quantity and quality of outputs relative to
the cost of inputs.
Answer: False
Page: 12
Learning Objective: 1.2
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
11. If a company fails to achieve its desired goals but manages to preserve its resources,
we can say that its productivity is effective but not efficient.
Answer: False
Page: 12
Learning Objective: 1.2
Difficulty: Moderate
AACSB: Analytic skills
Bloom’s Taxonomy: Comprehension
12. Performance efficiency is an output measure of resource cost associated with goal
accomplishment.
Answer: False
Page: 13
Learning Objective: 1.2
Difficulty: Moderate
AACSB: Analytic skills
Bloom’s Taxonomy: Comprehension
13. In the context of present day organizational trends, organizations and their members
are networked for intense, real-time communication and coordination.
Copyright © 2012 John Wiley & Sons, Inc. 1-2
, Schermerhorn-Management, 12th edition
Test Bank
Answer: True
Page: 13
Learning Objective: 1.2
Difficulty: Moderate
AACSB: Communication abilities
Bloom’s Taxonomy: Knowledge
14. A manager is a person who supports, activates, and is responsible for the work of
others.
Answer: True
Page: 14
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
15. Middle managers are in charge of overseeing the overall operations of the
organization.
Answer: False
Page: 14
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
16. The top managers of an organization constitute an executive team that is not
accountable to any higher authority in the organization.
Answer: False
Page: 14
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
17. Top managers are supposed to set strategy and lead the organization consistent with
its purpose and mission.
Answer: True
Page: 14
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
18. Typical job titles for middle managers include department head, team leader, and
supervisors.
Answer: False
Page: 15
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
19. Line managers are responsible for work that makes a direct contribution to the
organization’s outputs.
Answer: True
Copyright © 2012 John Wiley & Sons, Inc. 1-3
Test Bank
Ch01: Introducing Management
True or False Questions
1. Intellectual capital is a personal asset for individuals.
Answer: True
Page: 5
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
2. Commitment represents your talents or job-relevant capabilities.
Answer: False
Page: 5
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
3. A knowledge worker is a person whose physical capabilities are the most critical
assets.
Answer: False
Page: 5
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
4. Tech IQ is the ability to use technology and commitment to stay informed on the
latest technological developments.
Answer: True
Page: 6
Learning Objective: 1.1
Difficulty: Easy
AACSB: Use of information technology
Bloom’s Taxonomy: Knowledge
5. National boundaries hardly count anymore in the world of business.
Answer: True
Page: 6
Learning Objective: 1.1
Difficulty: Moderate
AACSB: Dynamics of the global economy
Bloom’s Taxonomy: Knowledge
6. Minorities constitute less than one-third of the U.S. population.
Answer: False
Page: 9
Learning Objective: 1.1
Difficulty: Easy
AACSB: Multicultural and diversity understanding
Bloom’s Taxonomy: Knowledge
Copyright © 2012 John Wiley & Sons, Inc. 1-1
, Schermerhorn-Management, 12th edition
Test Bank
7. The first leaf in the shamrock organization consists of a core group of “freelancers”
and “independent contractors.”
Answer: False
Page: 10
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
8. In a free-agent economy, people do not change jobs very often.
Answer: False
Page: 10
Learning Objective: 1.1
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
9. All organizations are open systems that interact with their environments.
Answer: True
Page: 11
Learning Objective: 1.2
Difficulty: Easy
AACSB: Communication abilities
Bloom’s Taxonomy: Knowledge
10. Performance effectiveness is defined as the quantity and quality of outputs relative to
the cost of inputs.
Answer: False
Page: 12
Learning Objective: 1.2
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
11. If a company fails to achieve its desired goals but manages to preserve its resources,
we can say that its productivity is effective but not efficient.
Answer: False
Page: 12
Learning Objective: 1.2
Difficulty: Moderate
AACSB: Analytic skills
Bloom’s Taxonomy: Comprehension
12. Performance efficiency is an output measure of resource cost associated with goal
accomplishment.
Answer: False
Page: 13
Learning Objective: 1.2
Difficulty: Moderate
AACSB: Analytic skills
Bloom’s Taxonomy: Comprehension
13. In the context of present day organizational trends, organizations and their members
are networked for intense, real-time communication and coordination.
Copyright © 2012 John Wiley & Sons, Inc. 1-2
, Schermerhorn-Management, 12th edition
Test Bank
Answer: True
Page: 13
Learning Objective: 1.2
Difficulty: Moderate
AACSB: Communication abilities
Bloom’s Taxonomy: Knowledge
14. A manager is a person who supports, activates, and is responsible for the work of
others.
Answer: True
Page: 14
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
15. Middle managers are in charge of overseeing the overall operations of the
organization.
Answer: False
Page: 14
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
16. The top managers of an organization constitute an executive team that is not
accountable to any higher authority in the organization.
Answer: False
Page: 14
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
17. Top managers are supposed to set strategy and lead the organization consistent with
its purpose and mission.
Answer: True
Page: 14
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
18. Typical job titles for middle managers include department head, team leader, and
supervisors.
Answer: False
Page: 15
Learning Objective: 1.3
Difficulty: Easy
AACSB: Analytic skills
Bloom’s Taxonomy: Knowledge
19. Line managers are responsible for work that makes a direct contribution to the
organization’s outputs.
Answer: True
Copyright © 2012 John Wiley & Sons, Inc. 1-3
