ETC Study Guide 2025/2026 Exam
Questions and Verified Answers |
Already Graded A+
In order to become a successful emergency telecommunicator, a
combination of the following is required: - 🧠ANSWER ✔✔Training and
temperament
The IAED enforces its code of ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards -
🧠ANSWER ✔✔True
When faced with an ethical dilemma in the communication center, the ETC
should FIRST: - 🧠ANSWER ✔✔Follow established protocol, procedure, and
policy
,A procedure that has been highly defined, structured, and placed into a
reference system is known as a: - 🧠ANSWER ✔✔Protocol
Why must the response to calls for service be standardized? What can
happen if one caller is provided a level of service that is different from that
provided to another caller in a similar situation? - 🧠ANSWER ✔✔By using
the protocol, call-takers provide every caller with the same level of care,
regardless of the experience level of the call-taker. Without such a protocol,
the services provided by a communication center would be inconsistent
and untested.
Why would it be important for any single employee to be able to assume all
emergency telecommunication roles, depending on the situation? How can
you better prepare yourself to assume any ETC role if needed. - 🧠ANSWER
✔✔So that if someone were to call off or it were to be too bust, they can get
help to callers in a timely manner. You can be prepare yourself by asking to
work both roles and maybe work somewhere where you work both roles.
Why is it important to know the geography of the community you serve? -
🧠ANSWER ✔✔So you can give the response teams clear directions and so
fire and ems can efficiently reach their destination while knowing their
limits.
, What is an ethical dilemma? When and how can it occur? - 🧠ANSWER
✔✔An ethical dilemma is when a choice needs to be made between two
conflicting but morally similar options. They occur when something in your
own personal system of ethics and values conflicts with policy, procedure,
and protocol.
Wireless internet devices connect to the internet using: - 🧠ANSWER ✔✔Wi-
Fi
Cell phone networks are divided into specific areas called cells, each has
their own: - 🧠ANSWER ✔✔Antenna
Prior to the development of emergency number technology, either the caller
or the operator had to try to figure out which agency or department
emergency calls should go to, based on the caller's location. - 🧠ANSWER
✔✔True
What does the acronym TDD stand for? - 🧠ANSWER
✔✔Telecommunications device for the deaf
What does the acronym VoIP stand for? - 🧠ANSWER ✔✔Voice over
Internet Protocol
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
Questions and Verified Answers |
Already Graded A+
In order to become a successful emergency telecommunicator, a
combination of the following is required: - 🧠ANSWER ✔✔Training and
temperament
The IAED enforces its code of ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards -
🧠ANSWER ✔✔True
When faced with an ethical dilemma in the communication center, the ETC
should FIRST: - 🧠ANSWER ✔✔Follow established protocol, procedure, and
policy
,A procedure that has been highly defined, structured, and placed into a
reference system is known as a: - 🧠ANSWER ✔✔Protocol
Why must the response to calls for service be standardized? What can
happen if one caller is provided a level of service that is different from that
provided to another caller in a similar situation? - 🧠ANSWER ✔✔By using
the protocol, call-takers provide every caller with the same level of care,
regardless of the experience level of the call-taker. Without such a protocol,
the services provided by a communication center would be inconsistent
and untested.
Why would it be important for any single employee to be able to assume all
emergency telecommunication roles, depending on the situation? How can
you better prepare yourself to assume any ETC role if needed. - 🧠ANSWER
✔✔So that if someone were to call off or it were to be too bust, they can get
help to callers in a timely manner. You can be prepare yourself by asking to
work both roles and maybe work somewhere where you work both roles.
Why is it important to know the geography of the community you serve? -
🧠ANSWER ✔✔So you can give the response teams clear directions and so
fire and ems can efficiently reach their destination while knowing their
limits.
, What is an ethical dilemma? When and how can it occur? - 🧠ANSWER
✔✔An ethical dilemma is when a choice needs to be made between two
conflicting but morally similar options. They occur when something in your
own personal system of ethics and values conflicts with policy, procedure,
and protocol.
Wireless internet devices connect to the internet using: - 🧠ANSWER ✔✔Wi-
Fi
Cell phone networks are divided into specific areas called cells, each has
their own: - 🧠ANSWER ✔✔Antenna
Prior to the development of emergency number technology, either the caller
or the operator had to try to figure out which agency or department
emergency calls should go to, based on the caller's location. - 🧠ANSWER
✔✔True
What does the acronym TDD stand for? - 🧠ANSWER
✔✔Telecommunications device for the deaf
What does the acronym VoIP stand for? - 🧠ANSWER ✔✔Voice over
Internet Protocol
3
COPYRIGHT©JOSHCLAY 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE. PRIVACY
STATEMENT. ALL RIGHTS RESERVED
