FBLA Client Service Exam Questions
With 100% Verified Answers
Conversation order -
correct answer ✅Hello, listen, empathize, account number, clarify,
resolve, compensate, apologize
Accountant/financial planner -
correct answer ✅Waive or reduce fee
Offer to give tax refund immediately without interest charge
Airlines -
correct answer ✅Upgrade to first class
Free meal/premium snack/beverage
Waive baggage fees
5000 frequent flier miles
Comp airfare
Free hotel and money for meals if stuck at airport
Free WiFi on plane
Banking -
correct answer ✅Lower interest rate for year
Waive annual credit card fee
Waive monthly fee on checking account
, FBLA Client Service Exam Questions
With 100% Verified Answers
Next box of checks free
Upgrade savings account to free money market account
Upgrade checking account to high interest account "although you
don't have what we normally require for the balance for our high
interest accounts, I am going to waive the minimum balance
requirement"
Computer repair -
correct answer ✅Free tech support
Gift card for software or hardware
Free warranty on purchase
Contractor -
correct answer ✅Give upgrade on appliance, tile, etc. for free
Redo it without charging for extra labor costs
Give free landscaping
Pay for hotel until house is ready to move in
Credit/debit card -
correct answer ✅Waive late fees
Lower interest for a year
With 100% Verified Answers
Conversation order -
correct answer ✅Hello, listen, empathize, account number, clarify,
resolve, compensate, apologize
Accountant/financial planner -
correct answer ✅Waive or reduce fee
Offer to give tax refund immediately without interest charge
Airlines -
correct answer ✅Upgrade to first class
Free meal/premium snack/beverage
Waive baggage fees
5000 frequent flier miles
Comp airfare
Free hotel and money for meals if stuck at airport
Free WiFi on plane
Banking -
correct answer ✅Lower interest rate for year
Waive annual credit card fee
Waive monthly fee on checking account
, FBLA Client Service Exam Questions
With 100% Verified Answers
Next box of checks free
Upgrade savings account to free money market account
Upgrade checking account to high interest account "although you
don't have what we normally require for the balance for our high
interest accounts, I am going to waive the minimum balance
requirement"
Computer repair -
correct answer ✅Free tech support
Gift card for software or hardware
Free warranty on purchase
Contractor -
correct answer ✅Give upgrade on appliance, tile, etc. for free
Redo it without charging for extra labor costs
Give free landscaping
Pay for hotel until house is ready to move in
Credit/debit card -
correct answer ✅Waive late fees
Lower interest for a year
