Test bank For Ambulatory Care Nurse Certification Exam
(ANCC) Exam || Most Recent Exam 2025/2026 Actual
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An Ambulatory care center has analyzed the type of patient
complaints and finds there are four complaints that are most
common ( delays, rescheduling, difficulty scheduling and
parking) but not easily solvable and that staff members handle
these complaints in different manners. The service recovery
program should begin by:
A. Posting signs apologizing for these problems
B. Warning patients in advanced that these problems may occur
C. Providing patents with complaint forms
D. Establishing protocols for dealing with complaints -
ANSWER-D. Establishing protocols for dealing with
complaints
If a patient is to have an arthrodesis and injection of
corticosteroid into the right knee and the ambulatory care
nurse is setting up equipment, the correct needle gauge
syringe sizes are:
A. 18G needle and 10-20ml syringe
B. 20G needle and 20ml syringe
C. 16G needle and 10-20ml syringe
,D. 19g needle and 50ml syringe - ANSWER-A. 18G needle and
10-20ml syringe
The coding system that is used for outpatient procedure claims
is:
A. ICD-10-PCS
B. HCPCS/CPT
C. ICD-10-CM
D. ICD-9 - ANSWER-B. HCPCS/CPT
The issue of licensure portability is especially a
concern with:
A. Outreach
programs
B. Collaboration among medical facilities
and programs
C.
Telemedicine
D. Recruitment of healthcare personnel - ANSWER-C.
Telemedicine
If a leader wants to influence others in an organization to
change attitudes, the first step is to:
A. Provide incentives to change
B. Outline disciplinary actions for failure to change
C. Outline the desired change
D. Model the desired change - ANSWER-D. Model the desired
change
,When conducting a urine permanency test, the
specimen should be:
A. First voided in
AM
B. Second voiding
the AM
C. Obtained after the patient drinks 8
oz of liquid
D. Obtained any time - ANSWER-A. First
voided in AM
In a crisis situation which decisions must be made quickly and
effectively, the most effective leadership style is probably:
A. Democratic
B. Laissez-faire
C. Authoritarian
D. Bureaucratic - ANSWER-C. Authoritarian
The ambulatory care nurse is preparing electronic educational
material to be viewed over the internet and plans to include
both deep links to articles and inline links to images from
commercial sites. The nurse should:
A. Include the links as desired
B. Ask permission to utilize links
C. Provide a works cited list
D. Provide the course link in the text - ANSWER-B. Ask
permission to utilize links
, With problem based learning, the role of the instructor is that
of:
A. Leader
B. Lecturer
C. Observer
D. Facilitator - ANSWER-A. Leader
If delegating a task to staff person, the first issue to consider is
whether the:
A. Task is suitable for the individual
B.. Individual has time to carry out the task
C. Individual can be adequately supervised
D. Individual wants to carry out the task - ANSWER-A. Task is
suitable for the individual
A family practice physician's office schedule is usually fully
booked with patients scheduled every 15 minutes, but the MD
routinely adds patients who have acute needs to the schedule
resulting in delays in seeing patients, unpaid staff OT and staff
complaints. The best solution for the nurse manager may be to:
A. Schedule staff later in the day
B. Suggest referring patient to ED
C. As for payment for any OT
D. Leave open slots in the schedule - ANSWER-D. Leave open
slots in the schedule
When conducting a test for the erythrocyte sedimentation
(ESR) rate using the Sediplast kit rack, after the blood in the
(ANCC) Exam || Most Recent Exam 2025/2026 Actual
Complete Real Exam Questions & Correct Answers
(Verified Answers) Already Graded A+ / Guaranteed
Success!! Newest Exam / Just Released!!
An Ambulatory care center has analyzed the type of patient
complaints and finds there are four complaints that are most
common ( delays, rescheduling, difficulty scheduling and
parking) but not easily solvable and that staff members handle
these complaints in different manners. The service recovery
program should begin by:
A. Posting signs apologizing for these problems
B. Warning patients in advanced that these problems may occur
C. Providing patents with complaint forms
D. Establishing protocols for dealing with complaints -
ANSWER-D. Establishing protocols for dealing with
complaints
If a patient is to have an arthrodesis and injection of
corticosteroid into the right knee and the ambulatory care
nurse is setting up equipment, the correct needle gauge
syringe sizes are:
A. 18G needle and 10-20ml syringe
B. 20G needle and 20ml syringe
C. 16G needle and 10-20ml syringe
,D. 19g needle and 50ml syringe - ANSWER-A. 18G needle and
10-20ml syringe
The coding system that is used for outpatient procedure claims
is:
A. ICD-10-PCS
B. HCPCS/CPT
C. ICD-10-CM
D. ICD-9 - ANSWER-B. HCPCS/CPT
The issue of licensure portability is especially a
concern with:
A. Outreach
programs
B. Collaboration among medical facilities
and programs
C.
Telemedicine
D. Recruitment of healthcare personnel - ANSWER-C.
Telemedicine
If a leader wants to influence others in an organization to
change attitudes, the first step is to:
A. Provide incentives to change
B. Outline disciplinary actions for failure to change
C. Outline the desired change
D. Model the desired change - ANSWER-D. Model the desired
change
,When conducting a urine permanency test, the
specimen should be:
A. First voided in
AM
B. Second voiding
the AM
C. Obtained after the patient drinks 8
oz of liquid
D. Obtained any time - ANSWER-A. First
voided in AM
In a crisis situation which decisions must be made quickly and
effectively, the most effective leadership style is probably:
A. Democratic
B. Laissez-faire
C. Authoritarian
D. Bureaucratic - ANSWER-C. Authoritarian
The ambulatory care nurse is preparing electronic educational
material to be viewed over the internet and plans to include
both deep links to articles and inline links to images from
commercial sites. The nurse should:
A. Include the links as desired
B. Ask permission to utilize links
C. Provide a works cited list
D. Provide the course link in the text - ANSWER-B. Ask
permission to utilize links
, With problem based learning, the role of the instructor is that
of:
A. Leader
B. Lecturer
C. Observer
D. Facilitator - ANSWER-A. Leader
If delegating a task to staff person, the first issue to consider is
whether the:
A. Task is suitable for the individual
B.. Individual has time to carry out the task
C. Individual can be adequately supervised
D. Individual wants to carry out the task - ANSWER-A. Task is
suitable for the individual
A family practice physician's office schedule is usually fully
booked with patients scheduled every 15 minutes, but the MD
routinely adds patients who have acute needs to the schedule
resulting in delays in seeing patients, unpaid staff OT and staff
complaints. The best solution for the nurse manager may be to:
A. Schedule staff later in the day
B. Suggest referring patient to ED
C. As for payment for any OT
D. Leave open slots in the schedule - ANSWER-D. Leave open
slots in the schedule
When conducting a test for the erythrocyte sedimentation
(ESR) rate using the Sediplast kit rack, after the blood in the
