11/25/25, 5:00 PM Chicago Limo Chauffeur Training Exam Questions and Answers (Verified Answers) Most Recent exam COMPLETE (2025) (Latest…
Chicago Limo Chauffeur Training Exam Questions
and Answers (Verified Answers) Most Recent
exam COMPLETE (2025) (Latest Update 2025)
UPDATE!!
Save
Terms in this set (45)
Which of the following is c. Need to complain
NOT a customer need:
a. Need for timely service
b. Need to feel important
c. Need to complain
d. Need to feel
comfortable
What are the three parts a. Tone, pitch, speed
of verbal
communications?
a. Tone, speed, volume
b. Tone, smiling, volume
c. Laughing, smiling,
volume
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,11/25/25, 5:00 PM Chicago Limo Chauffeur Training Exam Questions and Answers (Verified Answers) Most Recent exam COMPLETE (2025) (Latest…
Which of the following c. If people move away from you while you are
statements regarding speaking, your voice may be too loud
verbal communications is
true?
a. Speak as fast as
possible, the customer will
appreciate it
b. Speaking in a low voice
will make the customer
listen better?
c. If people move away
from you while you are
speaking, your voice may
be too loud
d. Both a and b
When using the L.A.S.T. c. To show empathy because the customer is unhappy
approach to resolve a
conflict, what is the
purpose of apologizing to
the customer?
a. To admit that you are at
fault
b. To avoid the customer
yelling at you
c. To show empathy
because the customer is
unhappy
When someone believes c. stereotyping
that all people from
Canada are hockey
players, they are:
a. Prejudiced
b. Judgmental
c. Stereotyping
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, 11/25/25, 5:00 PM Chicago Limo Chauffeur Training Exam Questions and Answers (Verified Answers) Most Recent exam COMPLETE (2025) (Latest…
What do the letters in the c. listen, apologize, solve, thank
L.A.S.T. formula stand for?
a. Listen, accept, speak,
thank
b. Learn, accept, speak,
think
c. Listen, apologize, solve,
thank
d. Laugh, accept, speak,
talk
If a person talks about his a. ethnocentric
culture as being the
smartest in the world, they
are?
a. Ethnocentric
b. Prejudiced
c. Stupid
d. None of the above
Which of these is an d. all of the above
example of a diversity
group/class?
a. Religion
b. Age
c. Gender
d. All of the above
https://quizlet.com/1113189369/chicago-limo-chauffeur-training-exam-questions-and-answers-verified-answers-most-recent-exam-complete-2025-late… 3/17
Chicago Limo Chauffeur Training Exam Questions
and Answers (Verified Answers) Most Recent
exam COMPLETE (2025) (Latest Update 2025)
UPDATE!!
Save
Terms in this set (45)
Which of the following is c. Need to complain
NOT a customer need:
a. Need for timely service
b. Need to feel important
c. Need to complain
d. Need to feel
comfortable
What are the three parts a. Tone, pitch, speed
of verbal
communications?
a. Tone, speed, volume
b. Tone, smiling, volume
c. Laughing, smiling,
volume
https://quizlet.com/1113189369/chicago-limo-chauffeur-training-exam-questions-and-answers-verified-answers-most-recent-exam-complete-2025-late… 1/17
,11/25/25, 5:00 PM Chicago Limo Chauffeur Training Exam Questions and Answers (Verified Answers) Most Recent exam COMPLETE (2025) (Latest…
Which of the following c. If people move away from you while you are
statements regarding speaking, your voice may be too loud
verbal communications is
true?
a. Speak as fast as
possible, the customer will
appreciate it
b. Speaking in a low voice
will make the customer
listen better?
c. If people move away
from you while you are
speaking, your voice may
be too loud
d. Both a and b
When using the L.A.S.T. c. To show empathy because the customer is unhappy
approach to resolve a
conflict, what is the
purpose of apologizing to
the customer?
a. To admit that you are at
fault
b. To avoid the customer
yelling at you
c. To show empathy
because the customer is
unhappy
When someone believes c. stereotyping
that all people from
Canada are hockey
players, they are:
a. Prejudiced
b. Judgmental
c. Stereotyping
https://quizlet.com/1113189369/chicago-limo-chauffeur-training-exam-questions-and-answers-verified-answers-most-recent-exam-complete-2025-late… 2/17
, 11/25/25, 5:00 PM Chicago Limo Chauffeur Training Exam Questions and Answers (Verified Answers) Most Recent exam COMPLETE (2025) (Latest…
What do the letters in the c. listen, apologize, solve, thank
L.A.S.T. formula stand for?
a. Listen, accept, speak,
thank
b. Learn, accept, speak,
think
c. Listen, apologize, solve,
thank
d. Laugh, accept, speak,
talk
If a person talks about his a. ethnocentric
culture as being the
smartest in the world, they
are?
a. Ethnocentric
b. Prejudiced
c. Stupid
d. None of the above
Which of these is an d. all of the above
example of a diversity
group/class?
a. Religion
b. Age
c. Gender
d. All of the above
https://quizlet.com/1113189369/chicago-limo-chauffeur-training-exam-questions-and-answers-verified-answers-most-recent-exam-complete-2025-late… 3/17
