100% CORRECT WELL DETAILED
ANSWERS|LATEST
If a sales department supervisor is held accountable by a middle manager for the
departments performance, on whom is the department supervisor dependent in making this
performance possible?
A) board of directors
B) top management
C) customers or clients
D) department sales person - answer department sales person
The management function of ____ is being activated when a bookstore manager measures
daily sales in the magazine section and compares them with daily sales targets.
A. Planning
B. Agenda setting
C. Controlling
D. Delegating - answer controlling
The process of building and maintaining good working relationships with others who may
someday help a manager to implement his or her work agendas is called ____.
A. Governance
B. Networking
1
,C. Emotional intelligence
D. Entrepreneurship - answer networking
According to robert katz, ____ skills are more likely to be emphasized by top managers than
by first-line managers.
A. Human
B. Conceptual
C. Informational
D. Technical - answer conceptual
An effective manager is someone who helps others to achieve high levels of both ____ and
____.
A. Pay; satisfaction
B. Performance; satisfaction
C. Performance; pay
D. Pay; quality of work life - answer performance; sastifaction
____ is the active oversight by boards of directors of top management decisions in such
areas as corporate strategy and financial reporting.
A. Value chain analysis
B. Productivity
C. Outsourcing
D. Corporate governance - answer corporate governance
When a manager denies promotion to a qualified worker simply because of personally
disliking her because she is hispanic, this is an example of ____.
2
,A. Discrimination
B. Accountability
C. Self-management
D. A free-agent economy - answer discrimination
A company buys cloth in one country, has designs made in another country, has the
garments sewn in another country, and sells the finished product in yet other countries. This
firm is actively engaging in the practice of ____.
A. Job migration
B. Performance effectiveness
C. Value creation
D. Global sourcing - answer global sourcing
The intellectual capital equation states: intellectual capital × _______ = commitment.
A. Diversity
B. Confidence
C. Competency
D. Communication - answer competency
If the direction in managerial work today is away from command and control, what is it
toward?
A. Coaching and facilitating
B. Telling and selling
C. Pushing and pulling
D. Carrot and stick - answer coaching and facilitating
3
, The manager's role in the "upside-down pyramid" view of organizations is best described as
providing ____ so that operating workers can directly serve ____.
A. Direction; top management
B. Leadership; organizational goals
C. Support; customers
D. Agendas; networking - answer support; customers
When a team leader clarifies desired work targets and deadlines for a work team, he or she
is fulfilling the management function of ____.
A. Planning
B. Delegating
C. Controlling
D. Supervising - answer planning
The research of mintzberg and others concludes that most managers ____.
A. Work at a leisurely pace.
B. Have blocks of private time for planning.
C. Always live with the pressures of performance responsibility.
D. Have the advantages of short workweeks. - answer always live with the pressures of
performance responsibility.
Emotional intelligence helps us to manage ourselves and our relationships effectively.
Someone who is high in emotional intelligence will have the capacity to ____, an ability to
think before acting and to control potentially disruptive emotions and actions.
A. Set agendas
4
ANSWERS|LATEST
If a sales department supervisor is held accountable by a middle manager for the
departments performance, on whom is the department supervisor dependent in making this
performance possible?
A) board of directors
B) top management
C) customers or clients
D) department sales person - answer department sales person
The management function of ____ is being activated when a bookstore manager measures
daily sales in the magazine section and compares them with daily sales targets.
A. Planning
B. Agenda setting
C. Controlling
D. Delegating - answer controlling
The process of building and maintaining good working relationships with others who may
someday help a manager to implement his or her work agendas is called ____.
A. Governance
B. Networking
1
,C. Emotional intelligence
D. Entrepreneurship - answer networking
According to robert katz, ____ skills are more likely to be emphasized by top managers than
by first-line managers.
A. Human
B. Conceptual
C. Informational
D. Technical - answer conceptual
An effective manager is someone who helps others to achieve high levels of both ____ and
____.
A. Pay; satisfaction
B. Performance; satisfaction
C. Performance; pay
D. Pay; quality of work life - answer performance; sastifaction
____ is the active oversight by boards of directors of top management decisions in such
areas as corporate strategy and financial reporting.
A. Value chain analysis
B. Productivity
C. Outsourcing
D. Corporate governance - answer corporate governance
When a manager denies promotion to a qualified worker simply because of personally
disliking her because she is hispanic, this is an example of ____.
2
,A. Discrimination
B. Accountability
C. Self-management
D. A free-agent economy - answer discrimination
A company buys cloth in one country, has designs made in another country, has the
garments sewn in another country, and sells the finished product in yet other countries. This
firm is actively engaging in the practice of ____.
A. Job migration
B. Performance effectiveness
C. Value creation
D. Global sourcing - answer global sourcing
The intellectual capital equation states: intellectual capital × _______ = commitment.
A. Diversity
B. Confidence
C. Competency
D. Communication - answer competency
If the direction in managerial work today is away from command and control, what is it
toward?
A. Coaching and facilitating
B. Telling and selling
C. Pushing and pulling
D. Carrot and stick - answer coaching and facilitating
3
, The manager's role in the "upside-down pyramid" view of organizations is best described as
providing ____ so that operating workers can directly serve ____.
A. Direction; top management
B. Leadership; organizational goals
C. Support; customers
D. Agendas; networking - answer support; customers
When a team leader clarifies desired work targets and deadlines for a work team, he or she
is fulfilling the management function of ____.
A. Planning
B. Delegating
C. Controlling
D. Supervising - answer planning
The research of mintzberg and others concludes that most managers ____.
A. Work at a leisurely pace.
B. Have blocks of private time for planning.
C. Always live with the pressures of performance responsibility.
D. Have the advantages of short workweeks. - answer always live with the pressures of
performance responsibility.
Emotional intelligence helps us to manage ourselves and our relationships effectively.
Someone who is high in emotional intelligence will have the capacity to ____, an ability to
think before acting and to control potentially disruptive emotions and actions.
A. Set agendas
4
