IT ESSENTIALS PRACTICE FINAL
EXAM QUESTIONS AND CORRECT
ANSWERS
WhichA2twoA2elementsA2shouldA2typicallyA2beA2includedA2inA2aA2computerA2securityA2polic
y?A2(ChooseA2two.)A2-A2Ans--
(1)requirementsA2necessaryA2forA2dataA2toA2remainA2confidentialA2onA2aA2network
(2)anA2acceptableA2computerA2usageA2statementA2forA2theA2organization
WhichA2typeA2ofA2powerA2connectorA2isA2usedA2toA2connectA2devicesA2suchA2asA2opticalA2
drivesA2andA2hardA2drives?A2-A2Ans--Molex
AA2networkA2administratorA2hasA2beenA2informedA2aboutA2aA2problemA2withA2theA2network
A2printer.A2WhatA2isA2theA2mostA2reliableA2wayA2toA2preventA2printA2jobsA2fromA2beingA2add
edA2toA2theA2queueA2whileA2theA2printerA2isA2beingA2repaired?A2-A2Ans--
StopA2theA2printA2spooler
AA2clientA2hasA2providedA2aA24A2GBA2SODIMMA2moduleA2toA2aA2technicianA2toA2performA2
aA2memoryA2upgradeA2onA2aA2workstation,A2butA2theA2technicianA2isA2havingA2problemsA2i
nstallingA2it.A2WhatA2isA2aA2probableA2causeA2forA2this?A2-A2Ans--
TheA2moduleA2isA2incompatibleA2withA2theA2workstation.
HowA2shouldA2aA2hardA2driveA2beA2partitionedA2toA2supportA2aA2WindowsA27A2installationA2
overA2aA2network?A2-A2Ans--
AA2FAT32A2partitionA2ofA2atA2leastA25A2GBA2mustA2beA2created.
AA2newA2technicianA2hasA2joinedA2theA2ITA2teamA2andA2isA2aboutA2toA2serviceA2aA2heavyA2
printer.A2WhatA2adviceA2wouldA2youA2giveA2thisA2technicianA2toA2avoidA2anyA2injuryA2when
A2transportingA2theA2heavyA2printerA2toA2theA2serviceA2area?A2-A2Ans--
BendA2yourA2kneesA2toA2useA2theA2strengthA2inA2yourA2legsA2toA2liftA2theA2printer.
AA2customerA2usedA2theA2ConvertA2utilityA2toA2takeA2advantageA2ofA2NTFSA2securityA2feat
ures.A2TheA2customerA2laterA2discoveredA2thatA2theA2applicationsA2onA2theA2computerA2ca
nA2onlyA2readA2FAT32A2files.A2AfterA2theA2hardA2driveA2wasA2formattedA2backA2toA2FAT32,
A2theA2customerA2noticedA2allA2ofA2theA2dataA2filesA2wereA2missing.A2WhatA2shouldA2theA2c
ustomerA2doA2next?A2-A2Ans--
RestoreA2theA2dataA2filesA2thatA2wereA2backedA2upA2inA2preparationA2forA2theA2conversion.
AA2technicianA2isA2tryingA2toA2determineA2whereA2aA2networkA2cableA2terminatesA2inA2theA2
wiringA2closet.A2WhichA2toolA2isA2bestA2suitedA2forA2thisA2task?A2-A2Ans--tonerA2probe
, WhichA2componentA2usesA2theA2greatestA2amountA2ofA2powerA2onA2mostA2mobileA2device
s?A2-A2Ans--LCDA2screen
AA2technicianA2isA2troubleshootingA2aA2printerA2thatA2printsA2unknownA2charactersA2instea
dA2ofA2theA2correctA2document.A2WhatA2areA2twoA2probableA2causesA2forA2this?
A2(ChooseA2two.)A2-A2Ans--(1)TheA2computerA2hasA2anA2incorrectA2driverA2installed.
(2)TheA2printerA2hasA2aA2looseA2dataA2cable.
WhichA2twoA2memoryA2typesA2areA2installedA2usingA2DIMMA2slots?A2(ChooseA2two.)A2-
A2Ans--(1)SDRAM
(2)DDRA2SDRAM
EmployeesA2inA2theA2financialA2departmentA2haveA2reportedA2thatA2anA2unknownA2technic
ianA2hasA2beenA2askingA2questionsA2aboutA2theA2network.A2WhichA2typeA2ofA2attackA2migh
tA2theA2employeesA2beA2observing?A2-A2Ans--socialA2engineering
AA2customerA2reportsA2thatA2afterA2bootingA2aA2WindowsA2VistaA2computerA2withA2aA2CDA2
andA2runningA2antivirusA2softwareA2toA2removeA2aA2bootA2sectorA2virus,A2theA2computerA2s
tillA2failsA2toA2bootA2fromA2theA2hardA2disk.A2WhatA2shouldA2theA2technicianA2doA2toA2tryA2to
A2solveA2thisA2problem?A2-A2Ans--
BootA2theA2computerA2fromA2theA2VistaA2installationA2mediaA2andA2selectA2RepairA2yourA2c
omputerA2fromA2theA2InstallA2WindowsA2screen.
AA2technicianA2needsA2toA2addA2aA2newA2wirelessA2deviceA2toA2aA2smallA2WLAN.A2TheA2W
LANA2isA2aA2mixtureA2ofA2oldA2andA2newerA2802.11bA2andA2802.11gA2devices.A2WhatA2cho
iceA2forA2theA2newA2deviceA2wouldA2provideA2theA2mostA2interoperabilityA2forA2presentA2an
dA2futureA2growth?A2-A2Ans--AddA2aA2newA2802.11nA2device.
AA2userA2noticesA2thatA2someA2ofA2theA2programsA2thatA2areA2installedA2beforeA2upgrading
A2toA2WindowsA27A2noA2longerA2functionA2properly.A2WhatA2canA2theA2userA2doA2toA2fixA2thi
sA2problem?A2-A2Ans--ReinstallA2theA2programsA2inA2CompatibilityA2Mode.
AA2technicianA2installedA2aA2networkA2adapterA2inA2aA2computerA2andA2wantsA2toA2testA2ne
tworkA2connectivity.A2TheA2pingA2commandA2canA2onlyA2receiveA2aA2responseA2fromA2loca
lA2workstations.A2WhatA2couldA2beA2causingA2theA2problem?A2-A2Ans--
TheA2defaultA2gatewayA2isA2notA2set.
AA2technicianA2hasA2repairedA2aA2failingA2laserA2printerA2thatA2wasA2notA2ableA2toA2pullA2th
eA2paperA2fromA2theA2inputA2tray.A2AfterA2installingA2theA2replacementA2parts,A2theA2techni
cianA2testedA2theA2printerA2withA2aA2testA2pageA2andA2everythingA2workedA2asA2expected.A
2WhichA2wouldA2beA2aA2possibleA2nextA2stepA2toA2completeA2theA2troubleshootingA2proces
s?A2-A2Ans--DocumentA2anyA2componentsA2thatA2wereA2usedA2inA2theA2repair.
WhichA2wirelessA2securityA2modeA2supportsA2governmentA2gradeA2securityA2andA2offersA2
bothA2personalA2andA2enterpriseA2authentication?A2-A2Ans--WPA2
EXAM QUESTIONS AND CORRECT
ANSWERS
WhichA2twoA2elementsA2shouldA2typicallyA2beA2includedA2inA2aA2computerA2securityA2polic
y?A2(ChooseA2two.)A2-A2Ans--
(1)requirementsA2necessaryA2forA2dataA2toA2remainA2confidentialA2onA2aA2network
(2)anA2acceptableA2computerA2usageA2statementA2forA2theA2organization
WhichA2typeA2ofA2powerA2connectorA2isA2usedA2toA2connectA2devicesA2suchA2asA2opticalA2
drivesA2andA2hardA2drives?A2-A2Ans--Molex
AA2networkA2administratorA2hasA2beenA2informedA2aboutA2aA2problemA2withA2theA2network
A2printer.A2WhatA2isA2theA2mostA2reliableA2wayA2toA2preventA2printA2jobsA2fromA2beingA2add
edA2toA2theA2queueA2whileA2theA2printerA2isA2beingA2repaired?A2-A2Ans--
StopA2theA2printA2spooler
AA2clientA2hasA2providedA2aA24A2GBA2SODIMMA2moduleA2toA2aA2technicianA2toA2performA2
aA2memoryA2upgradeA2onA2aA2workstation,A2butA2theA2technicianA2isA2havingA2problemsA2i
nstallingA2it.A2WhatA2isA2aA2probableA2causeA2forA2this?A2-A2Ans--
TheA2moduleA2isA2incompatibleA2withA2theA2workstation.
HowA2shouldA2aA2hardA2driveA2beA2partitionedA2toA2supportA2aA2WindowsA27A2installationA2
overA2aA2network?A2-A2Ans--
AA2FAT32A2partitionA2ofA2atA2leastA25A2GBA2mustA2beA2created.
AA2newA2technicianA2hasA2joinedA2theA2ITA2teamA2andA2isA2aboutA2toA2serviceA2aA2heavyA2
printer.A2WhatA2adviceA2wouldA2youA2giveA2thisA2technicianA2toA2avoidA2anyA2injuryA2when
A2transportingA2theA2heavyA2printerA2toA2theA2serviceA2area?A2-A2Ans--
BendA2yourA2kneesA2toA2useA2theA2strengthA2inA2yourA2legsA2toA2liftA2theA2printer.
AA2customerA2usedA2theA2ConvertA2utilityA2toA2takeA2advantageA2ofA2NTFSA2securityA2feat
ures.A2TheA2customerA2laterA2discoveredA2thatA2theA2applicationsA2onA2theA2computerA2ca
nA2onlyA2readA2FAT32A2files.A2AfterA2theA2hardA2driveA2wasA2formattedA2backA2toA2FAT32,
A2theA2customerA2noticedA2allA2ofA2theA2dataA2filesA2wereA2missing.A2WhatA2shouldA2theA2c
ustomerA2doA2next?A2-A2Ans--
RestoreA2theA2dataA2filesA2thatA2wereA2backedA2upA2inA2preparationA2forA2theA2conversion.
AA2technicianA2isA2tryingA2toA2determineA2whereA2aA2networkA2cableA2terminatesA2inA2theA2
wiringA2closet.A2WhichA2toolA2isA2bestA2suitedA2forA2thisA2task?A2-A2Ans--tonerA2probe
, WhichA2componentA2usesA2theA2greatestA2amountA2ofA2powerA2onA2mostA2mobileA2device
s?A2-A2Ans--LCDA2screen
AA2technicianA2isA2troubleshootingA2aA2printerA2thatA2printsA2unknownA2charactersA2instea
dA2ofA2theA2correctA2document.A2WhatA2areA2twoA2probableA2causesA2forA2this?
A2(ChooseA2two.)A2-A2Ans--(1)TheA2computerA2hasA2anA2incorrectA2driverA2installed.
(2)TheA2printerA2hasA2aA2looseA2dataA2cable.
WhichA2twoA2memoryA2typesA2areA2installedA2usingA2DIMMA2slots?A2(ChooseA2two.)A2-
A2Ans--(1)SDRAM
(2)DDRA2SDRAM
EmployeesA2inA2theA2financialA2departmentA2haveA2reportedA2thatA2anA2unknownA2technic
ianA2hasA2beenA2askingA2questionsA2aboutA2theA2network.A2WhichA2typeA2ofA2attackA2migh
tA2theA2employeesA2beA2observing?A2-A2Ans--socialA2engineering
AA2customerA2reportsA2thatA2afterA2bootingA2aA2WindowsA2VistaA2computerA2withA2aA2CDA2
andA2runningA2antivirusA2softwareA2toA2removeA2aA2bootA2sectorA2virus,A2theA2computerA2s
tillA2failsA2toA2bootA2fromA2theA2hardA2disk.A2WhatA2shouldA2theA2technicianA2doA2toA2tryA2to
A2solveA2thisA2problem?A2-A2Ans--
BootA2theA2computerA2fromA2theA2VistaA2installationA2mediaA2andA2selectA2RepairA2yourA2c
omputerA2fromA2theA2InstallA2WindowsA2screen.
AA2technicianA2needsA2toA2addA2aA2newA2wirelessA2deviceA2toA2aA2smallA2WLAN.A2TheA2W
LANA2isA2aA2mixtureA2ofA2oldA2andA2newerA2802.11bA2andA2802.11gA2devices.A2WhatA2cho
iceA2forA2theA2newA2deviceA2wouldA2provideA2theA2mostA2interoperabilityA2forA2presentA2an
dA2futureA2growth?A2-A2Ans--AddA2aA2newA2802.11nA2device.
AA2userA2noticesA2thatA2someA2ofA2theA2programsA2thatA2areA2installedA2beforeA2upgrading
A2toA2WindowsA27A2noA2longerA2functionA2properly.A2WhatA2canA2theA2userA2doA2toA2fixA2thi
sA2problem?A2-A2Ans--ReinstallA2theA2programsA2inA2CompatibilityA2Mode.
AA2technicianA2installedA2aA2networkA2adapterA2inA2aA2computerA2andA2wantsA2toA2testA2ne
tworkA2connectivity.A2TheA2pingA2commandA2canA2onlyA2receiveA2aA2responseA2fromA2loca
lA2workstations.A2WhatA2couldA2beA2causingA2theA2problem?A2-A2Ans--
TheA2defaultA2gatewayA2isA2notA2set.
AA2technicianA2hasA2repairedA2aA2failingA2laserA2printerA2thatA2wasA2notA2ableA2toA2pullA2th
eA2paperA2fromA2theA2inputA2tray.A2AfterA2installingA2theA2replacementA2parts,A2theA2techni
cianA2testedA2theA2printerA2withA2aA2testA2pageA2andA2everythingA2workedA2asA2expected.A
2WhichA2wouldA2beA2aA2possibleA2nextA2stepA2toA2completeA2theA2troubleshootingA2proces
s?A2-A2Ans--DocumentA2anyA2componentsA2thatA2wereA2usedA2inA2theA2repair.
WhichA2wirelessA2securityA2modeA2supportsA2governmentA2gradeA2securityA2andA2offersA2
bothA2personalA2andA2enterpriseA2authentication?A2-A2Ans--WPA2