ETC Certification Exam Questions
With Correct Answers 100% Verified
In vorder vto vbecome va vsuccessful vemergency vtelecommunicator, va vcombination vof
vthe vfollowing vis vrequired v- vCORRECT✅✅training vand vtemperament
If va vfield vunit vneeds va vcertain vtype vof vassistance, vit vis vusually vup vto vthat vfield vunit
vto vlocate, vnotify, vand vcoordinate vthe vadditional vresources. vTrue vor vFalse? v-
vCORRECT✅✅false
The vIAED v(the vacademy) venforces vits vCode vof vEthics vby vwithholding vor vrevoking
vthe vcertifications vof vthose vwho vfail vto vagree vto, vor vuphold, vthese vstandards. vTrue
vor vFalse? v- vCORRECT✅✅true
When vfaced vwith van vethical vdilemma vin vthe vcommunication vcenter, vthe vETC
vshould vFIRST: v- vCORRECT✅✅follow vestablished vprotocol, vprocedure, vand vpolicy
A vprocedure vthat vhas vbeen vhighly vdefine, vstructured, vand vplaced vinto va vreference
vsystem vis vknown vas va: v- vCORRECT✅✅protocol
In vthis vcourse, vthe v"three vP's" vrefer vto: v- vCORRECT✅✅protocol, vprocedure, vand
vpolicy
Wireless vinternet vdevices v(such vas vsmart vphones) vconnect vto vthe vinternet vusing: v-
vCORRECT✅✅wi-fi
Cell vphone vnetworks vare vdivided vinto vspecific vareas vcalled vcells, veach vwith vits
vown: v- vCORRECT✅✅antenna
Prior vto vthe vdevelopment vof vemergency vnumber vtechnology, veither vthe vcaller vor
vthe voperator vhad vto vtry vto vfigure vout vwhich vagency vor vdepartment vemergency
vcalls vshould vgo vto, vbased von vthe vcaller's vlocation v- vCORRECT✅✅true
What vdoes vthe vacronym vTDD vstand vfor? v- vCORRECT✅✅telecommunications
vdevice vfor vthe vdeaf
What vdoes vthe vacronym vVoIP vstand vfor? v- vCORRECT✅✅voice vover vinternet
vprotocol
The vtechnology vthat vallows vthe vETC vto vtake van vautomatic vnumber videntification
v(ANI) vnumber vand v"dip" vit vinto van vaddress vdatabase vis vcalled: v-
vCORRECT✅✅ALI v(automatic vlocation videntification)
, What vdoes vthe vacronym vCAD vstand vfor? v- vCORRECT✅✅computer-aided
vdispatch
The vtotal vnumber vof vemergency vcalls vhas vincreased vdramatically vdue vto vwireless
vtechnology. vTrue vor vFalse? v- vCORRECT✅✅true
In vthe vcontext vof vthe vcommunication vprocess, vthe v"medium" vis: v-
vCORRECT✅✅how vthe vmessage vis vconveyed
In vthe vcontext vof vthe vcommunication vprocess, v"noise" vcan voccur vwhen vyou vare
vthinking vabout vsomething velse vand vessentially vblocking vout vmost vor vall vof van
vincoming vmessage. vTrue vor vFalse? v- vCORRECT✅✅true
Diction vrefers vto: v- vCORRECT✅✅the vchoice vof vwords vand vphrases vused vto
vcommunicate
It vis vgood vpractice vfor vECTs vto vtry vto vimpress vcallers vby vusing vspecialized
vlanguage. vTrue vor vFalse? v- vCORRECT✅✅false
Active vlistening vrequires vthe vETC vto vtune vout vdistractions vand vfocus von vthe
vcaller's vmessage. vTrue vor vFalse? v- vCORRECT✅✅true
ETCs vare vmorally, vand vin vmany vcases vlegally, vobligated vto: v-
vCORRECT✅✅ensure vconfidentiality
Explaining vto va vcaller vwhat vis vhappening vand vwhy vshould vbe vavoided vbecause vit
vwastes vvaluable vtime vand vincreases vresponse vtimes. vTrue vor vFalse? v-
vCORRECT✅✅false
Given vany vspecific vtype vof vincident, vthere vmust vbe vno vdifference vin: v-
vCORRECT✅✅the vlevel vof vservice vthat veach vcalltaker vin vthe vagency vprovides
A v__________ vcould vbe va vreferring vagency, van valarm vcompany, vor va vperson vthat
vgenerally vlacks vpersonal, vdirect vknowledge vbut vwas vasked vor vtold vby vsomeone
velse vto vsummon vhelp v- vCORRECT✅✅fourth-party vcaller
When vthe vETC vneeds vto vverify vaddress/location vinformation vprovided vby vthe vcaller,
vit vis vrecommended vthat vthe vETC: v- vCORRECT✅✅ask vthe vcaller vto vrepeat vthe
vinformation
For vthe vcaller, vthe vperceived vresponse vtime vis voften vnot vas vlong vas vthe vactual
vresponse vtime. vTrue vor vFalse? v- vCORRECT✅✅false
The vtwo vbasic vtypes vof vcustomers vwith vwhom vemergency vtelecommunicators vmust
vinteract vare: v- vCORRECT✅✅internal vand vexternal
With Correct Answers 100% Verified
In vorder vto vbecome va vsuccessful vemergency vtelecommunicator, va vcombination vof
vthe vfollowing vis vrequired v- vCORRECT✅✅training vand vtemperament
If va vfield vunit vneeds va vcertain vtype vof vassistance, vit vis vusually vup vto vthat vfield vunit
vto vlocate, vnotify, vand vcoordinate vthe vadditional vresources. vTrue vor vFalse? v-
vCORRECT✅✅false
The vIAED v(the vacademy) venforces vits vCode vof vEthics vby vwithholding vor vrevoking
vthe vcertifications vof vthose vwho vfail vto vagree vto, vor vuphold, vthese vstandards. vTrue
vor vFalse? v- vCORRECT✅✅true
When vfaced vwith van vethical vdilemma vin vthe vcommunication vcenter, vthe vETC
vshould vFIRST: v- vCORRECT✅✅follow vestablished vprotocol, vprocedure, vand vpolicy
A vprocedure vthat vhas vbeen vhighly vdefine, vstructured, vand vplaced vinto va vreference
vsystem vis vknown vas va: v- vCORRECT✅✅protocol
In vthis vcourse, vthe v"three vP's" vrefer vto: v- vCORRECT✅✅protocol, vprocedure, vand
vpolicy
Wireless vinternet vdevices v(such vas vsmart vphones) vconnect vto vthe vinternet vusing: v-
vCORRECT✅✅wi-fi
Cell vphone vnetworks vare vdivided vinto vspecific vareas vcalled vcells, veach vwith vits
vown: v- vCORRECT✅✅antenna
Prior vto vthe vdevelopment vof vemergency vnumber vtechnology, veither vthe vcaller vor
vthe voperator vhad vto vtry vto vfigure vout vwhich vagency vor vdepartment vemergency
vcalls vshould vgo vto, vbased von vthe vcaller's vlocation v- vCORRECT✅✅true
What vdoes vthe vacronym vTDD vstand vfor? v- vCORRECT✅✅telecommunications
vdevice vfor vthe vdeaf
What vdoes vthe vacronym vVoIP vstand vfor? v- vCORRECT✅✅voice vover vinternet
vprotocol
The vtechnology vthat vallows vthe vETC vto vtake van vautomatic vnumber videntification
v(ANI) vnumber vand v"dip" vit vinto van vaddress vdatabase vis vcalled: v-
vCORRECT✅✅ALI v(automatic vlocation videntification)
, What vdoes vthe vacronym vCAD vstand vfor? v- vCORRECT✅✅computer-aided
vdispatch
The vtotal vnumber vof vemergency vcalls vhas vincreased vdramatically vdue vto vwireless
vtechnology. vTrue vor vFalse? v- vCORRECT✅✅true
In vthe vcontext vof vthe vcommunication vprocess, vthe v"medium" vis: v-
vCORRECT✅✅how vthe vmessage vis vconveyed
In vthe vcontext vof vthe vcommunication vprocess, v"noise" vcan voccur vwhen vyou vare
vthinking vabout vsomething velse vand vessentially vblocking vout vmost vor vall vof van
vincoming vmessage. vTrue vor vFalse? v- vCORRECT✅✅true
Diction vrefers vto: v- vCORRECT✅✅the vchoice vof vwords vand vphrases vused vto
vcommunicate
It vis vgood vpractice vfor vECTs vto vtry vto vimpress vcallers vby vusing vspecialized
vlanguage. vTrue vor vFalse? v- vCORRECT✅✅false
Active vlistening vrequires vthe vETC vto vtune vout vdistractions vand vfocus von vthe
vcaller's vmessage. vTrue vor vFalse? v- vCORRECT✅✅true
ETCs vare vmorally, vand vin vmany vcases vlegally, vobligated vto: v-
vCORRECT✅✅ensure vconfidentiality
Explaining vto va vcaller vwhat vis vhappening vand vwhy vshould vbe vavoided vbecause vit
vwastes vvaluable vtime vand vincreases vresponse vtimes. vTrue vor vFalse? v-
vCORRECT✅✅false
Given vany vspecific vtype vof vincident, vthere vmust vbe vno vdifference vin: v-
vCORRECT✅✅the vlevel vof vservice vthat veach vcalltaker vin vthe vagency vprovides
A v__________ vcould vbe va vreferring vagency, van valarm vcompany, vor va vperson vthat
vgenerally vlacks vpersonal, vdirect vknowledge vbut vwas vasked vor vtold vby vsomeone
velse vto vsummon vhelp v- vCORRECT✅✅fourth-party vcaller
When vthe vETC vneeds vto vverify vaddress/location vinformation vprovided vby vthe vcaller,
vit vis vrecommended vthat vthe vETC: v- vCORRECT✅✅ask vthe vcaller vto vrepeat vthe
vinformation
For vthe vcaller, vthe vperceived vresponse vtime vis voften vnot vas vlong vas vthe vactual
vresponse vtime. vTrue vor vFalse? v- vCORRECT✅✅false
The vtwo vbasic vtypes vof vcustomers vwith vwhom vemergency vtelecommunicators vmust
vinteract vare: v- vCORRECT✅✅internal vand vexternal
