1|Page
WGU C954 INFORMATION TECHNOLOGY MANAGEMENT OBJECTIVE
ASSESSMENT FINAL EXAM NEWEST 2025/2026 ACTUAL EXAM WITH
COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS (100%
VERIFIED ANSWERS) |ALREADY GRADED A+| ||PROFESSOR
VERIFIED||
A company needs to manage the creation, storage, editing, and
publication of its website content. It needs a tool that includes
web-based publishing, search, navigation, and indexing to
organize information.
Which tool should the company use?
A. Customer relationship management
B. Enterprise resource planning
C. IT incident management
D. Content management system - ANSWER-D. Content
management system
Which software allows a company to track its end users' shopping
and buying behaviors to help increase loyalty, retention, and
profits?
A. Customer relationship management
B. Content management system
,2|Page
C. Enterprise resource planning
D. Suite ticketing - ANSWER-A. Customer relationship
management
A marketing department has a goal to increase customer
satisfaction.
Which two primary operational customer relationship
management (CRM) technologies can help achieve this goal?
Choose 2 answers.
A. List generator
B. Cross-selling or upselling
C. Uplift modeling
D. Data mining - ANSWER-A. List generator
B. Cross-selling or upselling
What is used in IT to identify and analyze daily business activities
such as payroll?
A. Executive information systems
B. Managerial support systems
,3|Page
C. Transaction processing systems
D. Decision support systems - ANSWER-C. Transaction
processing systems
A company wants to bring production closer to customers,
eliminating steps in the supply chain by using inexpensive types
of hardware business tools.
Which item best promotes mass customization, small production
batches, and consumable inventory and also allows customer
feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers - ANSWER-D. 3D printers
What are two core components of enterprise resource planning
(ERP)??Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
, 4|Page
D. Customer relationship management - ANSWER-A. Accounting
C. Finance
What are two extended enterprise resource planning (ERP)
components???Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management - ANSWER-B. Business
intelligence
D. Customer relationship management
What is a function of analytical customer relationship
management (CRM)?
A. It supports back-office operations and strategic analysis, and it
includes all systems that do not deal directly with the customers.
B. It is used to create list generators, manage campaigns, and aid
in cross-selling and upselling.
WGU C954 INFORMATION TECHNOLOGY MANAGEMENT OBJECTIVE
ASSESSMENT FINAL EXAM NEWEST 2025/2026 ACTUAL EXAM WITH
COMPLETE QUESTIONS AND CORRECT DETAILED ANSWERS (100%
VERIFIED ANSWERS) |ALREADY GRADED A+| ||PROFESSOR
VERIFIED||
A company needs to manage the creation, storage, editing, and
publication of its website content. It needs a tool that includes
web-based publishing, search, navigation, and indexing to
organize information.
Which tool should the company use?
A. Customer relationship management
B. Enterprise resource planning
C. IT incident management
D. Content management system - ANSWER-D. Content
management system
Which software allows a company to track its end users' shopping
and buying behaviors to help increase loyalty, retention, and
profits?
A. Customer relationship management
B. Content management system
,2|Page
C. Enterprise resource planning
D. Suite ticketing - ANSWER-A. Customer relationship
management
A marketing department has a goal to increase customer
satisfaction.
Which two primary operational customer relationship
management (CRM) technologies can help achieve this goal?
Choose 2 answers.
A. List generator
B. Cross-selling or upselling
C. Uplift modeling
D. Data mining - ANSWER-A. List generator
B. Cross-selling or upselling
What is used in IT to identify and analyze daily business activities
such as payroll?
A. Executive information systems
B. Managerial support systems
,3|Page
C. Transaction processing systems
D. Decision support systems - ANSWER-C. Transaction
processing systems
A company wants to bring production closer to customers,
eliminating steps in the supply chain by using inexpensive types
of hardware business tools.
Which item best promotes mass customization, small production
batches, and consumable inventory and also allows customer
feedback?
A. RFID tags
B. Drones
C. Robotics
D. 3D printers - ANSWER-D. 3D printers
What are two core components of enterprise resource planning
(ERP)??Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
, 4|Page
D. Customer relationship management - ANSWER-A. Accounting
C. Finance
What are two extended enterprise resource planning (ERP)
components???Choose 2 answers.
A. Accounting
B. Business intelligence
C. Finance
D. Customer relationship management - ANSWER-B. Business
intelligence
D. Customer relationship management
What is a function of analytical customer relationship
management (CRM)?
A. It supports back-office operations and strategic analysis, and it
includes all systems that do not deal directly with the customers.
B. It is used to create list generators, manage campaigns, and aid
in cross-selling and upselling.
