Psychiatric Mental Health Nursing Exam Study Guide & Test Bank (Therapeutic Communication, Anxiety, Depression, Schizophrenia, Personality Disorders)

Table of Contents Week 1 Mental Health/Mental Illness: Historical and Theoretical Concepts, Relationship Development and Therapeutic Communication Mental Health/Mental Illness: Historical and Theoretical Concepts 2 Relationship Development 12 Therapeutic Communication 20 The Nursing Process in Psychiatric/Mental Health Nursing 31 Week 2 Substance Related and Addictive Disorders, Suicide and Depression Substance Related and Addictive Disorders 43 The Suicidal Client 53 Depressive Disorders 62 Week 3 Anxiety, Obsessive-Compulsive, Trauma and Stress Anxiety, Obsessive-Compulsive, and Related Disorders 73 Trauma-and Stressor-Related Disorders 83 Week 4 Schizophrenia Spectrum, Bipolar and Other Psychotic Disorders Schizophrenia Spectrum and Other Psychotic Disorders 90 Bipolar and Related Disorders 100 Week 6 Crisis Intervention, Eating Disorders and Personality Disorders Crisis Intervention 111 Eating Disorders 116 Personality Disorders 123 Week 1 Concepts of Mental Health And Mental Illness, Mental Status, Nursing Process Chapter 2. Mental Health/Mental Illness: Historical and Theoretical Concepts Multiple Choice 1. A nurse is assessing a client who is experiencing occasional feelings of sadness because of the recent death of a beloved pet. The client’s appetite, sleep patterns, and daily routine have not changed. How should the nurse interpret the client’s behaviors? A. The client’s behaviors demonstrate mental illness in the form of depression. B. The client’s behaviors are extensive, which indicates the presence of mental illness. C. The client’s behaviors are not congruent with cultural norms. D. The client’s behaviors demonstrate no functional impairment, indicating no mental illness. ANS: D The nurse should assess that the client’s daily functioning is not impaired. The client who experiences feelings of sadness after the loss of a pet is responding within normal expectations. Without significant impairment, the client’s distress does not indicate a mental illness. 2. At what point should the nurse determine that a client is at risk for developing a mental disorder? A. When thoughts, feelings, and behaviors are not reflective of the DSM-5 criteria B. When maladaptive responses to stress are coupled with interference in daily functioning C. When the client communicates significant distress D. When the client uses defense mechanisms as ego protection ANS: B The nurse should determine that the client is at risk for mental disorder when responses to stress are maladaptive and interfere with daily functioning. The DSM-5 indicates that in order to be diagnosed with a mental disorder, there must be significant disturbance in cognition, emotion, regulation, or behavior that reflects a dysfunction in the psychological, biological or developmental processes underlying mental functioning. These disorders are usually associated with significant distress or disability in social, occupational, or other important activities. The client’s ability to communicate distress would be considered a positive attribute. 3. A nurse is assessing 15-year-old identical twins who respond very differently to stress. One twin becomes anxious and irritable, while the other withdraws and cries. How should the nurse explain these different responses to stress to the parents? A. Reactions to stress are relative rather than absolute; individual responses to stress vary. B. It is abnormal for identical twins to react differently to similar stressors. C. Identical twins should share the same temperament and respond similarly to stress. D. Environmental influences weigh more heavily than genetic influences on reactions to stress. ANS: A Responses to stress are variable among individuals and may be influenced by perception, past experience, and environmental factors in addition to genetic factors. 4. A client has a history of excessive drinking, which has led to multiple arrests for driving under the influence (DUI). The client states, “I work hard to provide for my family. I don’t see why I can’t drink to relax.” The nurse recognizes the use of which defense mechanism? A. Projection B. Rationalization C. Regression D. Sublimation ANS: B The nurse should recognize that the client is using rationalization, a common defense mechanism. The client is attempting to make excuses and create logical reasons to justify unacceptable feelings or behaviors. 5. Which client should the nurse anticipate to be most receptive to psychiatric treatment? A. A Jewish, female journalist B. A Baptist, homeless male C. A Catholic, black male D. A Protestant, Swedish business executive ANS: A The nurse should anticipate that the client of Jewish culture would place a high importance on preventative health care and would consider mental health as equally important as physical health. Women are also more likely than men to seek treatment for mental health problems. 6. A new psychiatric nurse states, “This client’s use of defense mechanisms should be eliminated.” Which is a correct evaluation of this nurse’s statement? A. Defense mechanisms can be self-protective responses to stress and need not be eliminated. B. Defense mechanisms are a maladaptive attempt of the ego to manage anxiety and should always be eliminated. C. Defense mechanisms, used by individuals with weak ego integrity, should be discouraged and not eliminated. D. Defense mechanisms cause disintegration of the ego and should be fostered and encouraged. ANS: A The nurse should know that defense mechanisms serve the purpose of reducing anxiety during times of stress. A client with no defense mechanisms may have a lower tolerance for stress, predisposing him or her to anxiety disorders. Defense mechanisms should be confronted when they impede the client from developing healthy coping skills. 7. During an intake assessment, a nurse asks both physiological and psychosocial questions. The client angrily responds, “I’m here for my heart, not my head problems.” Which is the nurse’s best response? A. “It’s just a routine part of our assessment. All clients are asked these same questions.” B. “Why are you concerned about these types of questions?” C. “Psychological factors, like excessive stress, have been found to affect medical conditions.” D. “We can skip these questions, if you like. It isn’t imperative that we complete this section.” ANS: C The nurse should attempt to educate the client on the negative effects of excessive stress on medical conditions. It is not appropriate to skip either physiological or psychosocial questions, as this would lead to an inaccurate assessment. 8. Which statement reflects a student nurse’s accurate understanding of the concepts of mental health and mental illness? A. “The concepts are rigid and religiously based.” B. “The concepts are multidimensional and culturally defined.” C. “The concepts are universal and unchanging.” D. “The concepts are unidimensional and fixed.” ANS: B The student nurse should understand that mental health and mental illness are multidimensional and culturally defined. It is important for nurses to be aware of cultural norms when evaluating a client’s mental state. 9. A mental health technician asks the nurse, “How do psychiatrists determine which diagnosis to give a patient?” Which of these responses by the nurse would be most accurate? A. Psychiatrists use pre-established criteria from the APA’s Diagnostic and Statistical Manual of Mental Disorders (DSM-5). B. Hospital policy dictates how psychiatrists diagnose mental disorders. C. Psychiatrists assess the patient and identify diagnoses based on the patient’s unhealthy responses and contributing factors. D. The American Medical Association identifies 10 diagnostic labels that psychiatrists can choose from. ANS: A The DSM-5 is an organized manual describing mental disorders and the criteria that determine whether a given diagnosis is appropriate. It is published by the American Psychiatric Association (APA). It intends to facilitate accurate and reliable medical diagnosis and treatment. Item C describes nursing rather than medical diagnosis. 10. The nurse is preparing to provide medication instruction for a patient. Which of the following understandings about anxiety will be essential to effective instruction? A. Learning is best when anxiety is moderate to severe. B. Learning is enhanced when anxiety is mild. C. Panic level anxiety helps the nurse teach better. D. Severe anxiety is characterized by intense concentration and enhances the attention span. ANS: B Mild anxiety sharpens the senses, increases the perceptual field, and results in heightened awareness of the environment. Learning is enhanced. As anxiety increases, attention span decreases and learning becomes more difficult. 11. Which of the following are identified as psychoneurotic responses to severe anxiety as they appear in the DSM-5? A. Somatic symptom disorders B. Grief responses C. Psychosis D. Bipolar disorder ANS: A Somatic symptom disorder is characterized by preoccupation with physical symptoms for which there is no demonstrable organic pathology. One of the diagnostic criteria is a high level of anxiety about health concerns or illness. 12. An employee uses the defense mechanism of displacement when the boss openly disagrees with suggestions. What behavior would be expected from this employee? A. The employee assertively confronts the boss B. The employee leaves the staff meeting to work out in the gym C. The employee criticizes a coworker D. The employee takes the boss out to lunch ANS: C The client using the defense mechanism of displacement would criticize a coworker after being confronted by the boss. Displacement refers to transferring feelings from one target to a neutral or less-threatening target. 13. A teenage boy is attracted to a female teacher. Without objective evidence, a school nurse overhears the boy state, “I know she wants me.” This statement reflects which defense mechanism? A. Displacement B. Projection C. Rationalization D. Sublimation ANS: B The nurse should determine that the client’s statement reflects the defense mechanism of projection. Projection refers to the attribution of one’s unacceptable feelings or impulses to another person. When the client “passes the blame” of the undesirable feelings, anxiety is reduced. Displacement refers to transferring feelings from one target to another. Rationalization refers to making excuses to justify behavior. Sublimation refers to channeling unacceptable drives or impulses into more constructive, acceptable activities. 14. A fourth-grade boy teases and makes jokes about a cute girl in his class. This behavior should be identified by a nurse as indicative of which defense mechanism? A. Displacement B. Projection C. Reaction formation D. Sublimation ANS: C The nurse should identify that the boy is using reaction formation as a defense mechanism. Reaction formation is the attempt to prevent undesirable thoughts from being expressed by expressing opposite thoughts or behaviors. Displacement refers to transferring feelings from one target to another. Rationalization refers to making excuses to justify behavior. Projection refers to the attribution of unacceptable feelings or behaviors to another person. Sublimation refers to channeling unacceptable drives or impulses into more constructive, acceptable activities. 15. Which nursing statement about the concept of neuroses is most accurate? A. “An individual experiencing neurosis is unaware that he or she is experiencing distress.” B. “An individual experiencing neurosis feels helpless to change his or her situation.” C. “An individual experiencing neurosis is aware of psychological causes of his or her behavior.” D. “An individual experiencing neurosis has a loss of contact with reality.” ANS: B The nurse should understand that the concept of neuroses includes the following characteristics. The client feels helpless to change his or her situation, the client is aware that he or she is experiencing distress, the client is aware the behaviors are maladaptive, the client is unaware of the psychological causes of the distress, and the client experiences no loss of contact with reality. 16. Which nursing statement about the concept of psychoses is most accurate? A. “Individuals experiencing psychoses are aware that their behaviors are maladaptive.” B. “Individuals experiencing psychoses experience little distress.” C. “Individuals experiencing psychoses are aware of experiencing psychological problems.” D. “Individuals experiencing psychoses are based in reality.” ANS: B The nurse should understand that the client with psychoses experiences little distress, because of his or her lack of awareness of reality. The client with psychoses is unaware that his or her behavior is maladaptive or that he or she has a psychological problem. 17. When under stress, a client routinely uses an excessive amount of alcohol. Finding her drunk, her husband yells at her about the chronic alcohol abuse. Which reaction should the nurse recognize as the use of the defense mechanism of denial? A. Hiding liquor bottles in a closet B. Yelling at their son for slouching in his chair C. Burning dinner on purpose D. Saying to the spouse, “I don’t drink too much!” ANS: D The nurse should associate the client statement “I don’t drink too much!” with the use of the defense mechanism of denial. The client who refuses to acknowledge the existence of a real situation and the feelings associated with it is using the defense mechanism of denial. 18. Devastated by a divorce from an abusive husband, a wife completes grief counseling. Which statement by the wife should indicate to a nurse that the client is in the acceptance stage of grief? A. “If only we could have tried again, things might have worked out.” B. “I am so mad that the children and I had to put up with him as long as we did.” C. “Yes, it was a difficult relationship, but I think I have learned from the experience.” D. “I still don’t have any appetite and continue to lose weight.” ANS: C The nurse should recognize that the client is in the acceptance stage of grief. During this stage of the grief process, the client would be able to focus on the reality of the loss and its meaning in relation to life. 19. A nurse is performing a mental health assessment on an adult client. According to Maslow’s hierarchy of needs, which client action would demonstrate the highest achievement in terms of mental health?A. Maintaining a long-term, faithful, intimate relationship B. Achieving a sense of self-confidence C. Possessing a feeling of self-fulfillment and realizing full potential D. Developing a sense of purpose and the ability to direct activities ANS: C The nurse should identify that the client who possesses a feeling of self-fulfillment and realizes his or her full potential has achieved self-actualization, the highest level on Maslow’s hierarchy of needs. 20. According to Maslow’s hierarchy of needs, which situation on an inpatient psychiatric unit would require priority intervention by a nurse?A. A client rudely complaining about limited visiting hours B. A client exhibiting aggressive behavior toward another client C. A client stating that no one cares D. A client verbalizing feelings of failure ANS: B The nurse should immediately intervene when a client exhibits aggressive behavior toward another client. Safety and security are considered lower-level needs according to Maslow’s hierarchy of needs and must be fulfilled before other, higher-level needs can be met. Clients who complain, have feelings of failure, or state that no one cares are struggling with higher-level needs such as the need for love and belonging or the need for self-esteem. 21. Which is an example of the ego defense mechanism of regression?A. A mother blames the teacher for her child’s failure in school.B. A teenager becomes hysterical after seeing a friend killed in a car accident.C. A woman wants to marry a man exactly like her beloved father. D. An adult throws a temper tantrum when he does not get his own way. ANS: D Regression is the retreating to an earlier level of development and the comfort measures associated with that level of functioning. 22. Which is the most significant consequence of the excessive use of defense mechanisms?A. The superego will be suppressed. B. Emotions will be experienced intensely.C. Learning and the ability to grow will be enhanced. D. Problem-solving will be limited. ANS: D Defense mechanisms become maladaptive when they are used by an individual to such a degree that there is interference with the ability to deal with reality, effective interpersonal relations, or occupational performance. 23. A husband accuses his wife of infidelity. Which situation would indicate to the nurse the husband’s use of the ego defense mechanism of projection?A. The husband cries and stamps his feet, demanding that his wife be true to her marriage vows. B. The husband ignores the wife’s continued absence from the home.C. The husband has already admitted to having an affair with a coworker. D. The husband takes out his marital frustrations through employee abuse. ANS: C Projection is the attribution of feelings or impulses unacceptable to one’s self to another person. In this situation, the husband attributes his infidelity to his wife. 24. Which should the nurse recognize as a DSM-5 disorder?A. Obesity B. Generalized anxiety disorder C. Hypertension D. Grief ANS: B The DSM-5 identifies several disorders that are related to anxiety, including generalized anxiety disorder, somatic symptom disorder, and dissociative disorders. 25. A nurse is educating a patient about the difference between mental health and mental illness. Which statement by the patient reflects an accurate understanding of mental health? A. Mental health is the absence of any stressors. B. Mental health is successful adaptation to stressors in the internal and external environment. C. Mental health is incongruence between thoughts, feelings, and behavior D. Mental health is a diagnostic category in the DSM-5. ANS: B Several definitions of mental health exist, but this definition highlights concepts of successful adaptation to stressors, including thoughts, feelings, and behaviors that are age-appropriate and congruent with cultural and societal norms. 26. Most cultures label behavior as mental illness on the basis of which of the following criteria? A. Incomprehensibility and cultural relativity B. Strength of character and ethics C. Goal directedness and high energy D. Creativity and good coping skills ANS: A Incomprehensibility and cultural relativity are most often the criteria used to define whether something is labeled mental illness. The other identified behaviors would be more associated with health than illness. 27. Which should the nurse recognize as an example of the defense mechanism of repression?A. A student aware of the need to study for tomorrow’s test goes to a movie instead. B. A woman whose son was killed in Iraq does not believe the military report. C. A man who is unhappily married goes to school to become a marriage counselor. D. A woman was raped when she was 12 and no longer remembers the incident. ANS: D Repression is the involuntary blocking of unpleasant feelings and experiences from one’s awareness. Multiple Response 28. Which of the following statements should a nurse recognize as true about defense mechanisms? Select all that apply. A. They are employed when there is a threat to biological or psychological integrity. B. They are controlled by the id and deal with primal urges.C. They are used in an effort to relieve mild to moderate anxiety. D. They are protective devices for the superego. E. They are mechanisms that are characteristically self-deceptive. ANS: A, C, E Defense mechanisms are employed by the ego in the face of threats to biological and psychological integrity, in an effort to relieve mild to moderate anxiety. Because they redirect focus, they are characteristically self-deceptive. 29. A nurse is assessing a client who appears to be experiencing moderate anxiety during questioning. Which symptoms might the client demonstrate? Select all that apply. A. Fidgeting B. Laughing inappropriately C. Palpitations D. Nail biting E. Extremely limited attention span ANS: A, B, D The nurse should assess that fidgeting, laughing inappropriately, and nail biting are indicative of heightened stress levels. The client would not be diagnosed with mental illness unless there is significant impairment in other areas of daily functioning. Other indicators of more serious anxiety are restlessness, difficulty concentrating, muscle tension, and sleep disturbance. 30. Which of the following are cultural aspects of mental illness? Select all that apply. A. Local or cultural norms define pathological behavior. B. The higher the social class the greater the recognition of mental illness behaviors. C. Psychiatrists typically see patients when the family can no longer deny the illness. D. The greater the cultural distance from the mainstream of society, the greater the likelihood that the illness will be treated with sensitivity and compassion. ANS: A, B, C The fewer ties that a group has with mainstream society, the greater the likelihood of a negative response by society to mental illness. Coercive treatments and involuntary hospitalizations are more common in this population. . 31. How is the DSM-5 useful in the practice of psychiatric nursing? Select all that apply. A. It informs the nurse of accurate and reliable medical diagnosis. B. It represents progress toward a more holistic view of mind–body. C. It provides a framework for interdisciplinary communication. D. It provides a template for nursing care plans. E. It provides a framework for communication with the client. ANS: A, B, C The DSM-5 is useful in the practice of psychiatric nursing because it facilitates comprehensive evaluation of the client. In addition, it encourages a holistic view and provides a framework for interdisciplinary communication. Chapter 7. Relationship Development Multiple Choice 1. What is the most essential task for a nurse to accomplish prior to forming a therapeutic relationship with a client? A. To clarify personal attitudes, values, and beliefs B. To obtain thorough assessment data C. To determine the client’s length of stay D. To establish personal goals for the interaction ANS: A The most essential task for a nurse to accomplish prior to forming a therapeutic relationship with a client is to clarify personal attitudes, values, and beliefs. Understanding one’s own attitudes, values, and beliefs is called self-awareness. 2. A hungry, homeless client, diagnosed with schizophrenia, refuses to participate in an admission interview. When the nurse postpones the admission interview, verbally assures safety, and provides a warm meal, he or she is promoting which of the following? A. Sympathy B. Trust C. Veracity D. Manipulation ANS: B The nurse is promoting trust by postponing the admission interview, assuring safety, and providing a warm meal. Trust implies a feeling of confidence that a person is reliable and sincere and has integrity and veracity. Trustworthiness is demonstrated through nursing interventions that convey a sense of warmth and caring to the client. 3. Which is the best nursing action when a client demonstrates transference toward a nurse? A. Promoting safety and immediately terminating the relationship with the client B. Encouraging the client to ignore these thoughts and feelings C. Immediately reassigning the client to another staff member D. Helping the client to clarify the meaning of the current nurse–client relationship ANS: D The nurse should respond to a client’s transference by clarifying the meaning of the nurse–client relationship, based on the current situation. Transference occurs when the client unconsciously displaces feelings toward the nurse about a person from the past. The nurse should assist the client in separating the past from the present. 4. What is the priority nursing action during the orientation (introductory) phase of the nurse–client relationship? A. Acknowledge the client’s actions and generate alternative behaviors. B. Establish rapport and develop treatment goals. C. Attempt to find alternative placement. D. Explore how thoughts and feelings about this client may adversely impact care. ANS: B The priority nursing action during the orientation phase of the nurse–client relationship should be to establish rapport and develop treatment goals. Rapport implies feelings on the part of both the nurse and the client based on respect, acceptance, a sense of trust, and a nonjudgmental attitude. It is the essential foundation of the nurse–client relationship. 5. Which client response should a nurse expect during the working phase of the nurse–client relationship? A. The client gains insight and incorporates alternative behaviors. B. The client and nurse establish rapport and mutually develop treatment goals. C. The client explores feelings related to reentering the community. D. The client explores personal strengths and weaknesses that impact behaviors. ANS: A The nurse should expect that the client would gain insight and incorporate alternative behaviors during the working phase of the nurse–client relationship. The client may also overcome resistance, problem-solve, and continually evaluate progress toward goals. 6. What should be the nurse’s primary goal during the preinteraction phase of the nurse–client relationship? A. To evaluate goal attainment and ensure therapeutic closure B. To establish trust and formulate a contract for intervention C. To explore self-perceptions D. To promote client change ANS: C The nurse’s primary goal of the preinteraction phase should be to explore self-perceptions. The nurse should be aware of how any preconceptions may affect his or her ability to care for individual clients. Another goal of the preinteraction phase is to obtain available client information. 7. Which phase of the nurse–client relationship begins when the individuals first meet and is characterized by an agreement to continue to meet and work on setting client-centered goals? A. Preinteraction B. Orientation C. Working D. Termination ANS: B The orientation phase is when the individuals first meet and is characterized by an agreement to continue to meet and work on setting client-centered goals. There are four phases of relationship development: preinteraction, orientation, working, and termination. 8. Which client statement should a nurse identify as a typical response to stress most often experienced in the working phase of the nurse–client relationship? A. “I can’t bear the thought of leaving here and failing.” B. “I might have a hard time working with you. You remind me of my mother.” C. “I can’t tell my husband how I feel; he wouldn’t listen anyway.” D. “I’m not sure that I can count on you to protect my confidentiality.” ANS: C The nurse should identify that the client statement “I can’t tell my husband how I feel; he wouldn’t listen anyway” reflects resistance to change, which is a common behavior in the working phase of the nurse–client relationship. The working phase includes overcoming resistant behaviors on the part of the client as the level of anxiety rises in response to discussion of painful issues. 9. A client has made the decision to leave her alcoholic husband. She is feeling very depressed. Which nontherapeutic statement by the nurse conveys sympathy? A. “You are feeling very depressed. I felt the same way when I decided to leave my husband.” B. “I can understand you are feeling depressed. It was a difficult decision. I’ll sit with you.” C. “You seem depressed. It was a difficult decision to make. Would you like to talk about it?” D. “I know this is a difficult time for you. Would you like a prn medication for anxiety?” ANS: A The nurse’s statement, “You are feeling very depressed. I felt the same when I decided to leave my husband,” is a nontherapeutic statement that conveys sympathy. Sympathy implies that the nurse shares what the client is feeling and by this personal expression alleviates the client’s distress. 10. A mother who has learned that her child was killed in a tragic car accident states, “I can’t bear to go on with my life.” Which nursing statement conveys empathy? A. “This situation is very sad, but time is a great healer.” B. “You are sad, but you must be strong for your other children.” C. “Once you cry it all out, things will seem so much better.” D. “It must be horrible to lose a child; I’ll stay with you until your husband arrives.” ANS: D The nurse’s response, “It must be horrible to lose a child; I’ll stay with you until your husband arrives,” conveys empathy to the client. Empathy is the ability to see the situation from the client’s point of view. Empathy is considered to be one of the most important characteristics of the therapeutic relationship. 11. If an individual is “two-faced,” which characteristic essential to the development of a therapeutic relationship should a nurse identify as missing? A. Respect B. Genuineness C. Sympathy D. Rapport ANS: B The nurse should identify that genuineness is missing in the relationship. Genuineness refers to an individual’s ability to be open and honest and maintain congruence between what is felt and what is communicated. Genuineness is essential to establishing trust in a relationship. 12. On which task should a nurse place priority during the working phase of relationship development? A. Establishing a contract for intervention B. Examining feelings about working with a particular client C. Establishing a plan for continuing aftercare D. Promoting the client’s insight and perception of reality ANS: D The nurse should place priority on promoting the client’s insight and perception of reality during the working phase of relationship development. Establishing a contract for intervention would occur in the orientation phase. Examining feelings about working with a client should occur in the preinteraction phase. Establishing a plan for aftercare would occur in the termination phase. 13. A client diagnosed with paranoid schizophrenia becomes agitated when asked to play a game. The client responds, “Do you want to be my girlfriend?” Which nursing response is most appropriate? A. “You are upset now. It would be best if you go to your room until you feel better.” B. “Remember, we have a professional relationship. Are you feeling uncomfortable?” C. “We have discussed this before. I am not allowed to date clients.” D. “I think you should discuss your fantasies with your therapist.” ANS: B The nurse should promote the client’s insight and perception of reality by confirming appropriate roles in the nurse–client relationship and identifying what is troubling the client in this situation. 14. A nurse moving out of state speaks to a client about the need to work with a new nurse. The client states, “I’m not well enough to switch to a different nurse.” What does this client response indicate to the nurse? A. The client is using manipulation to receive secondary gain. B. The client is using the defense mechanism of denial. C. The client is having trouble terminating the relationship. D. The client is using “splitting” as a way to remain dependent on the nurse. ANS: C Termination should begin in the orientation phase to minimize feelings of loss when the nurse–client relationship ends. When a client feels sadness and loss, behaviors to delay termination may become evident. 15. According to Peplau, which nursing action demonstrates the nurse’s role as a resource person? A. The nurse balances a safe therapeutic environment to increase the client’s sense of belonging. B. The nurse holds a group meeting with the clients on the unit to discuss common feelings about mental illness. C. The nurse monitors the administration of medications and watches for signs of “cheeking.” D. The nurse explains, in language the client can understand, information related to the client’s health care. ANS: D According to Peplau, a resource person provides specific answers to questions usually formulated with relation to a larger problem. 16. According to Peplau, which nursing intervention is most appropriate when the nurse is functioning in the role of a surrogate? A. The nurse functions as a nurturing parent in order to build a trusting relationship. B. The nurse plays cards with a small group of clients. C. The nurse discusses childhood events that may affect personality development. D. The nurse provides a safe social environment. ANS: A According to Peplau, when a client is acutely ill, he or she may incur the role of infant or child, while the nurse is perceived as the mother surrogate. 17. As the client and nurse move from the orientation stage to the working stage of the therapeutic relationship, which is the nurse’s most therapeutic statement? A. “I want to assure you that I will maintain your confidentiality.” B. “A long-term goal for someone your age would be to develop better job skills.” C. “Which identified problems would you like for us to initially address?” D. “I think first we need to focus on your relationship issues.” ANS: C When moving on a continuum from the orientation to working phase of the nurse–client relationship, the client’s identified goals are addressed through mutual therapeutic work to promote client behavioral change. 18. What is the main goal of the working phase of the nurse–client therapeutic relationship? A. Role modeling to improve interaction with others B. Resolution of the client’s problems C. Using therapeutic communication to clarify perceptions D. Helping the client access outpatient treatment ANS: B The goal of the working phase of the nurse–client therapeutic relationship is to resolve client problems by promoting behavioral change. 19. Which client statement may indicate a transference reaction? A. “I need a real nurse. You are young enough to be my daughter and I don’t want to tell you about my personal life.” B. “I deserve more than I am getting here. Do you know who I am and what I do? Let me talk to your supervisor.” C. “I don’t seem to be able to relate to people. I would rather stay in my room and be by myself.” D. “My mother is the source of my problems. She has always told me what to do and what to say.” ANS: A Transference occurs when a client unconsciously displaces or “transfers” to the nurse feelings formed toward a person from the past. 20. Which nursing action demonstrates the role of the teacher in a therapeutic milieu? A. The nurse implements a self-affirmation exercise during a one-to-one client interaction. B. The nurse holds a group meeting to present common side effects of psychiatric medications. C. The nurse introduces the concept of fair play while playing cards with a group of clients. D. The nurse models adaptive and effective coping mechanisms with clients on the psychiatric unit. ANS: B The nurse, in the role of teacher, identifies learning needs and provides information required by the client or family to improve the client’s health. 21. Which client statement indicates that termination of the therapeutic nurse–client relationship has been handled successfully? A. “I know I can count on you for continued support.” B. “I am looking forward to discharge, but I am surprised that we will no longer work together.” C. “Reviewing the changes that have happened during our time together has helped me put things in perspective.” D. “I don’t know how comfortable I will feel when talking to someone else.” ANS: C Termination should begin in the orientation phase to minimize feelings of loss when the nurse–client relationship ends. Bringing a therapeutic conclusion to the relationship occurs when progress has been made toward attainment of mutually set goals. 22. When is self-disclosure by the nurse appropriate in a therapeutic nurse–client relationship? A. When it is judged that the information may benefit the nurse and client B. When the nurse has a duty to warn C. When the nurse feels emotionally indebted toward the client D. When it is judged that the information may benefit the client ANS: D Self-disclosure on the part of the nurse may be appropriate when it is judged that the information may therapeutically benefit the client. It should never be undertaken for the purpose of meeting the nurse’s needs. Multiple Response 23. The nurse–client therapeutic relationship includes which of the following characteristics? Select all that apply. A. Meeting the psychological needs of the nurse and the client B. Ensuring therapeutic termination C. Promoting client insight into problematic behavior D. Collaborating to set appropriate goals E. Meeting both the physical and psychological needs of the client ANS: B, C, D, E The nurse–client therapeutic relationship should include promoting client insight into problematic behavior, collaboration to set appropriate goals, meeting the physical and psychological needs of the client, and ensuring therapeutic termination. The nurse’s psychological needs should not be addressed within the nurse–client relationship. Chapter 8. Therapeutic Communication Multiple Choice 1. Which therapeutic communication technique is being used in this nurse–client interaction? Client: “When I get angry, I get into a fistfight with my wife or I take it out on the kids.” Nurse: “I notice that you are smiling as you talk about this physical violence.” A. Encouraging comparison B. Exploring C. Formulating a plan of action D. Making observations ANS: D The nurse is using the therapeutic communication technique of making observations when noting that the client smiles when talking about physical violence. The technique of making observations encourages the client to compare personal perceptions with those of the nurse. 2. Which therapeutic communication technique is being used in this nurse–client interaction? Client: “My father spanked me often.” Nurse: “Your father was a harsh disciplinarian.” A. Restatement B. Offering general leads C. Focusing D. Accepting ANS: A The nurse is using the therapeutic communication technique of restatement. Restatement involves repeating the main idea of what the client has said. The nurse uses this technique to communicate that the client’s statement has been heard and understood. 3. Which therapeutic communication technique is being used in this nurse–client interaction? Client: “When I am anxious, the only thing that calms me down is alcohol.” Nurse: “Other than drinking, what alternatives have you explored to decrease anxiety?” A. Reflecting B. Making observations C. Formulating a plan of action D. Giving recognition ANS: C The nurse is using the therapeutic communication technique of formulating a plan of action to help the client explore alternatives to drinking alcohol. The use of this technique, rather than direct confrontation regarding the client’s poor coping choice, may serve to prevent anger or anxiety from escalating. 4. The nurse is interviewing a newly admitted psychiatric client. Which nursing statement is an example of offering a “general lead”? A. “Do you know why you are here?” B. “Are you feeling depressed or anxious?” C. “Yes, I see. Go on.” D. “Can you chronologically order the events that led to your admission?” ANS: C The nurse’s statement, “Yes, I see. Go on,” is an example of the therapeutic communication technique of a general lead. Offering a general lead encourages the client to continue sharing information. 5. A nurse states to a client, “Things will look better tomorrow after a good night’s sleep.” This is an example of which communication technique? A. The therapeutic technique of “giving advice” B. The therapeutic technique of “defending” C. The nontherapeutic technique of “presenting reality” D. The nontherapeutic technique of “giving false reassurance” ANS: D The nurse’s statement, “Things will look better tomorrow after a good night’s sleep,” is an example of the nontherapeutic technique of giving false reassurance. Giving false reassurance indicates to the client that there is no cause for anxiety, thereby devaluing the client’s feelings. 6. A client diagnosed with post-traumatic stress disorder is admitted to an inpatient psychiatric unit for evaluation and medication stabilization. Which therapeutic communication technique used by the nurse is an example of a broad opening? A. “What occurred prior to the rape, and when did you go to the emergency department?” B. “What would you like to talk about?” C. “I notice you seem uncomfortable discussing this.” D. “How can we help you feel safe during your stay here?” ANS: B The nurse’s statement, “What would you like to talk about?” is an example of the therapeutic communication technique of giving broad openings. Using a broad opening allows the client to take the initiative in introducing the topic and emphasizes the importance of the client’s role in the interaction. 7. A nurse is assessing a client diagnosed with schizophrenia for the presence of hallucinations. Which therapeutic communication technique used by the nurse is an example of making observations? A. “You appear to be talking to someone I do not see.” B. “Please describe what you are seeing.” C. “Why do you continually look in the corner of this room?” D. “If you hum a tune, the voices may not be so distracting.” ANS: A The nurse is making an observation when stating, “You appear to be talking to someone I do not see.” Making observations involves verbalizing what is observed or perceived. This encourages the client to recognize specific behaviors and make comparisons with the nurse’s perceptions. 8. A nurse maintains an uncrossed arm and leg posture. This nonverbal behavior is reflective of which letter of the SOLER acronym for active listening? A. S B. O C. L D. E E. R ANS: B The nurse should identify that maintaining an uncrossed arm and leg posture is nonverbal behavior that reflects the “O” in the active-listening acronym SOLER. The acronym SOLER includes sitting squarely facing the client (S), open posture when interacting with the client (O), leaning forward toward the client (L), establishing eye contact (E), and relaxing (R). 9. An instructor is correcting a nursing student’s clinical worksheet. Which instructor statement is the best example of effective feedback? A. “Why did you use the client’s name on your clinical worksheet?” B. “You were very careless to refer to your client by name on your clinical worksheet.” C. “I noticed that you used the client’s name in your written process recording. That is a breach of confidentiality.” D. “It is disappointing that after being told, you’re still using client names on your worksheet.” ANS: C The instructor’s statement, “I noticed that you used the client’s name in your written process recording,” is an example of effective feedback. Feedback is a method of communication to help others consider a modification of behavior. Feedback should be descriptive, specific, and directed toward a behavior that the person has the capacity to modify and should impart information rather than offer advice or criticism. 10. After assertiveness training, a formerly passive client appropriately confronts a peer in group therapy. The group leader states, “I’m so proud of you for being assertive. You are so good!” Which communication technique has the leader employed? A. The nontherapeutic technique of giving approval B. The nontherapeutic technique of interpreting C. The therapeutic technique of presenting reality D. The therapeutic technique of making observations ANS: A The group leader has employed the nontherapeutic technique of giving approval. Giving approval implies that the nurse has the right to pass judgment on whether the client’s ideas or behaviors are “good” or “bad.” This creates a conditional acceptance of the client. 11. What is the purpose of a nurse providing appropriate feedback? A. To give the client good advice B. To advise the client on appropriate behaviors C. To evaluate the client’s behavior D. To give the client critical information ANS: D The purpose of providing appropriate feedback is to give the client critical information. Feedback should not be used to give advice or evaluate behaviors. 12. A client who frequently exhibits angry outbursts is diagnosed with antisocial personality disorder. Which appropriate feedback should a nurse provide when this client experiences an angry outburst? A. “Why do you continue to alienate your peers by your angry outbursts?” B. “You accomplish nothing when you lose your temper like that.” C. “Showing your anger in that manner is very childish and insensitive.” D. “During group, you raised your voice, yelled at a peer, and slammed the door.” ANS: D The nurse is providing appropriate feedback when stating, “During group, you raised your voice, yelled at a peer, and slammed the door.” Giving appropriate feedback involves helping the client consider a modification of behavior. Feedback should give information to the client about how he or she is perceived by others. Feedback should not be evaluative or be used to give advice. 13. A client diagnosed with dependent personality disorder states, “Do you think I should move from my parent’s house and get a job?” Which nursing response is most appropriate? A. “It would be best to do that in order to increase independence.” B. “Why would you want to leave a secure home?” C. “Let’s discuss and explore all of your options.” D. “I’m afraid you would feel very guilty leaving your parents.” ANS: C The most appropriate response by the nurse is, “Let’s discuss and explore all of your options.” In this example, the nurse is encouraging the client to formulate ideas and decide independently the appropriate course of action. 14. When interviewing a client, which nonverbal behavior should a nurse employ? A. Maintaining indirect eye contact with the client B. Providing space by leaning back away from the client C. Sitting squarely, facing the client D. Maintaining open posture with arms and legs crossed ANS: C When interviewing a client, the nurse should employ the nonverbal behavior of sitting squarely, facing the client. Facilitative skills for active listening can be identified by the acronym SOLER. SOLER includes sitting squarely facing the client (S), open posture when interacting with a client (O), leaning forward toward the client (L), establishing eye contact (E), and relaxing (R). 15. A mother rescues two of her four children from a house fire. In an emergency department, she cries, “I should have gone back in to get them. I should have died, not them.” Which of the following responses by the nurse is an example of reflection? A. “The smoke was too thick. You couldn’t have gone back in.” B. “You’re feeling guilty because you weren’t able to save your children.” C. “Focus on the fact that you could have lost all four of your children.” D. “It’s best if you try not to think about what happened. Try to move on.” ANS: B The best response by the nurse is, “You’re experiencing feelings of guilt because you weren’t able to save your children.” This response utilizes the therapeutic communication technique of reflection, which identifies a client’s emotional response and reflects these feelings back to the client so that they may be recognized and accepted. 16. A newly admitted client diagnosed with obsessive-compulsive disorder (OCD) washes hands continually. This behavior prevents unit activity attendance. Which nursing statement best addresses this situation? A. “Everyone diagnosed with OCD needs to control their ritualistic behaviors.” B. “It is important for you to discontinue these ritualistic behaviors.” C. “Why are you asking for help if you won’t participate in unit therapy?” D. “Let’s figure out a way for you to attend unit activities and still wash your hands.” ANS: D The most appropriate statement by the nurse is, “Let’s figure out a way for you to attend unit activities and still wash your hands.” This statement reflects the therapeutic communication technique of formulating a plan of action. The nurse attempts to work with the client to develop a plan without damaging the therapeutic relationship or increasing the client’s anxiety. 17. Which example of a therapeutic communication technique would be effective in the planning phase of the nursing process? A. “We’ve discussed past coping skills. Let’s see if these coping skills can be effective now.” B. “Please tell me in your own words what brought you to the hospital.” C. “This new approach worked for you. Keep it up.” D. “I notice that you seem to be responding to voices that I do not hear.” ANS: A This is an example of the therapeutic communication technique of formulating a plan of action. By the use of this technique the nurse can help the client plan in advance to deal with a stressful situation, which may prevent anger and/or anxiety from escalating to an unmanageable level. 18. A client tells the nurse, “I feel bad because my mother does not want me to return home after I leave the hospital.” Which nursing response is therapeutic? A. “It’s quite common for clients to feel that way after a lengthy hospitalization.” B. “Why don’t you talk to your mother? You may find out she doesn’t feel that way.” C. “Your mother seems like an understanding person. I’ll help you approach her.” D. “You feel that your mother does not want you to come back home?” ANS: D This is an example of the therapeutic communication technique of restatement. Restatement is the repeating of the main idea that the client has verbalized. This lets the client know whether or not an expressed statement has been understood and gives him or her the chance to continue, or clarify if necessary. 19. A client’s younger daughter is ignoring curfew. The client states, “I’m afraid she will get pregnant.” The nurse responds, “Hang in there. Don’t you think she has a lot to learn about life?” This is an example of which communication block? A. Requesting an explanation B. Belittling the client C. Making stereotyped comments D. Probing ANS: C This is an example of the nontherapeutic communication block of making stereotyped comments. Clichés and trite expressions are meaningless in a therapeutic nurse–client relationship. 20. Which nursing statement is a good example of the therapeutic communication technique of giving recognition? A. “You did not attend group today. Can we talk about that?” B. “I’ll sit with you until it is time for your family session.” C. “I notice you are wearing a new dress and you have washed your hair.” D. “I’m happy that you are now taking your medications. They will really help.” ANS: C This is an example of the therapeutic communication technique of giving recognition. Giving recognition acknowledges and indicates awareness. This technique is more appropriate than complimenting the client, which reflects the nurse’s judgment. 21. A client is trying to explore and solve a problem. Which nursing statement would be an example of verbalizing the implied? A. “You seem to be motivated to change your behavior.” B. “How will these changes affect your family relationships?” C. “Why don’t you make a list of the behaviors you need to change.” D. “The team recommends that you make only one behavioral change at a time.” ANS: A This is an example of the therapeutic communication technique of verbalizing the implied. Verbalizing the implied puts into words what the client has only implied or said indirectly. 22. The nurse says to a newly admitted client, “Tell me more about what led up to your hospitalization.” What is the purpose of this therapeutic communication technique? A. To reframe the client’s thoughts about mental health treatment B. To put the client at ease C. To explore a subject, idea, experience, or relationship D. To communicate that the nurse is listening to the conversation ANS: C This is an example of the therapeutic communication technique of exploring. The purpose of exploring is to delve further into the subject, idea, experience, or relationship. This technique is especially helpful with clients who tend to remain on a superficial level of communication. 23. A student nurse tells the instructor, “I’m concerned that when a client asks me for advice I won’t have a good solution.” Which should be the nursing instructor’s best response? A. “It’s scary to feel put on the spot by a client. Nurses don’t always have the answer.” B. “Remember, clients, not nurses, are responsible for their own choices and decisions.” C. “Just keep the client’s best interests in mind and do the best that you can.” D. “Set a goal to continue to work on this aspect of your practice.” ANS: B Giving advice tells the client what to do or how to behave. It implies that the nurse knows what is best and that the client is incapable of any self-direction. It discourages independent thinking. 24. A student nurse is learning about the appropriate use of touch when communicating with clients diagnosed with psychiatric disorders. Which statement by the instructor best provides information about this aspect of therapeutic communication? A. “Touch carries a different meaning for different individuals.” B. “Touch is often used when deescalating volatile client situations.” C. “Touch is used to convey interest and warmth.” D. “Touch is best combined with empathy when dealing with anxious clients.” ANS: A Touch can elicit both negative and positive reactions, depending on the people involved and the circumstances of the interaction. 25. Which nursing statement is a good example of the therapeutic communication technique of focusing? A. “Describe one of the best things that happened to you this week.” B. “I’m having a difficult time understanding what you mean.” C. “Your counseling session is in 30 minutes. I’ll stay with you until then.” D. “You mentioned your relationship with your father. Let’s discuss that further.” ANS: D This is an example of the therapeutic communication technique of focusing. Focusing takes notice of a single idea or even a single word and works especially well with a client who is moving rapidly from one thought to another. 26. After fasting from 10 p.m. the previous evening, a client finds out that the blood test has been canceled. The client swears at the nurse and states, “You are incompetent!” Which is the nurse’s best response? A. “Do you believe that I was the cause of your blood test being canceled?” B. “I see that you are upset, but I feel uncomfortable when you swear at me.” C. “Have you ever thought about ways to express anger appropriately?” D. “I’ll give you some space. Let me know if you need anything.” ANS: B This is an example of the appropriate use of feedback. Feedback should be directed toward behavior that the client has the capacity to modify. 27. During a nurse–client interaction, which nursing statement may belittle the client’s feelings and concerns? A. “Don’t worry. Everything will be alright.” B. “You appear uptight.” C. “I notice you have bitten your nails to the quick.” D. “You are jumping to conclusions.” ANS: A This nursing statement is an example of the nontherapeutic communication block of belittling feelings. Belittling feelings occurs when the nurse misjudges the degree of the client’s discomfort, suggesting a lack of empathy and understanding. 28. A client on an inpatient psychiatric unit tells the nurse, “I should have died, because I am totally worthless.” In order to encourage the client to continue talking about feelings, which should be the nursing initial response? A. “How would your family feel if you died?” B. “You feel worthless now, but that can change with time.” C. “You’ve been feeling sad and alone for some time now?” D. “It is great that you have come in for help.” ANS: C This nursing statement is an example of the therapeutic communication technique of reflection. When reflection is used, questions and feelings are referred back to the client so that they may be recognized and accepted. 29. Which nursing response is an example of the nontherapeutic communication block of requesting an explanation? A. “Can you tell me why you said that?” B. “Keep your chin up. I’ll explain the procedure to you.” C. “There is always an explanation for both good and bad behaviors.” D. “Are you not understanding the explanation I provided?” ANS: A This nursing statement is an example of the nontherapeutic communication block of requesting an explanation. Requesting an explanation is when the client is asked to provide the reason for thoughts, feelings, behaviors, and events. Asking “why” a client did something or feels a certain way can be very intimidating and implies that the client must defend his or her behavior or feelings. 30. A client states, “You won’t believe what my husband said to me during visiting hours. He has no right treating me that way.” Which nursing response would best assess the situation that occurred? A. “Does your husband treat you like this very often?” B. “What do you think is your role in this relationship?” C. “Why do you think he behaved like that?” D. “Describe what happened during your time with your husband.” ANS: D This is an example of the therapeutic communication technique of exploring. The purpose of using exploring is to delve further into the subject, idea, experience, or relationship. This technique is especially helpful with clients who tend to remain on a superficial level of communication. 31. Which therapeutic communication technique should the nurse use when communicating with a client who is experiencing auditory hallucinations? A. “My sister has the same diagnosis as you and she also hears voices.” B. “I understand that the voices seem real to you, but I do not hear any voices.” C. “Why not turn up the radio so that the voices are muted.” D. “I wouldn’t worry about these voices. The medication will make them disappear.” ANS: B This is an example of the therapeutic communication technique of presenting reality. Presenting reality is when the client has a misperception of the environment. The nurse defines reality or indicates his or her perception of the situation for the client. 32. Which nursing statement is a good example of the therapeutic communication technique of offering self? A. “I think it would be great if you talked about that problem during our next group session.” B. “Would you like me to accompany you to your electroconvulsive therapy treatment?” C. “I notice that you are offering help to other peers in the milieu.” D. “After discharge, would you like to meet me for lunch to review your outpatient progress?” ANS: B This is an example of the therapeutic communication technique of offering self. Offering self makes the nurse available on an unconditional basis, increasing client’s feelings of self-worth. Professional boundaries must be maintained when using the technique of offering self. 33. A client slammed a door on the unit several times. The nurse responds, “You seem angry.” The client states, “I’m not angry.” What therapeutic communication technique has the nurse employed, and what defense mechanism is the client unconsciously demonstrating? A. Making observations and the defense mechanism of suppression B. Verbalizing the implied and the defense mechanism of denial C. Reflection and the defense mechanism of projection D. Encouraging descriptions of perceptions and the defense mechanism of displacement ANS: B This is an example of the therapeutic communication technique of verbalizing the implied. The nurse is putting into words what the client has only implied by words or actions. Denial is the refusal of the client to acknowledge the existence of a real situation, the feelings associated with it, or both. Multiple Response 34. Which of the following individuals are communicating a message? Select all that apply. A. A mother spanking her son for playing with matches B. A teenage boy isolating himself and playing loud music C. A biker sporting an eagle tattoo on his biceps D. A teenage girl writing, “No one understands me” E. A father checking for new e-mail on a regular basis ANS: A, B, C, D The nurse should determine that spanking, isolating, getting tattoos, and writing are all ways in which people communicate messages to others. It is estimated that about 70% to 90% of communication is nonverbal. Chapter 9. The Nursing Process in Psychiatric/Mental Health Nursing Multiple Choice 1. Which data-gathering technique is employed during the assessment phase of the nursing process? A. Asking the client to rate mood after administering an antidepressant B. Asking the client to verbalize understanding of previously explained unit rules C. Asking the client to describe any thoughts of self-harm D. Asking the client if the group on assertiveness skills was helpful ANS: C The nurse should ask the client to describe any thoughts of self-harm during the assessment phase of the nursing process. Assessment involves collecting and analyzing data about the client that may include the following dimensions: physical, psychological, sociocultural, spiritual, cognitive, developmental, economic, lifestyle, and functional abilities. The other three options are employed during the evaluation phase of the nursing process. 2. Which statement is most accurate regarding the assessment of clients diagnosed with psychiatric problems? A. Medical history is of little significance and can be eliminated from the nursing assessment. B. Assessment provides a holistic view of the client, including biopsychosocial aspects. C. Comprehensive assessments can be performed only by advanced practice nurses. D. Psychosocial evaluations are gained by subjective reports rather than objective observations. ANS: B The assessment of clients diagnosed with psychiatric problems should provide a holistic view of the client. A thorough assessment involves collecting and analyzing data from the client, significant others, and health-care providers that may include the following dimensions: physical, psychological, sociocultural, spiritual, cognitive, developmental, economic, lifestyle, and functional abilities. 3. Which nursing diagnosis should a nurse identify as being correctly formulated? A. Schizophrenia R/T biochemical alterations AEB altered thought B. Self-care deficit: hygiene R/T altered thought as AEB disheveled appearance C. Depressed mood R/T multiple life stressors D. Developmental disability R/T early-onset schizophrenia AEB hallucinations ANS: B The nurse should determine that the correctly written diagnosis would be Self-care deficit: hygiene R/T altered thought AEB disheveled appearance. The nursing diagnosis should describe the unhealthy response (inference), the contributing factors, and the data that support the inference. 4. Which expected client outcome shoul