DELL CLIENT FOUNDATIONS STUDY
GUIDE QUESTIONS AND CORRECT
ANSWERS. VERIFIED 2025/2026.
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct
responses and click submit. - ANS Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - ANS Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer? -
ANS F12
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, When to use RTC Reset? - ANS To recover from No POST/No Boot
If the system is not booting into the operating system, how can you check if the hard drive is
detected? - ANS Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - ANS In the event of system
board replacement
Choose all that apply: When encountered with a no POST situation, what must technicians do
prior to replacing the suspected failed part? - ANS Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check
BIOS settings.
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. -
ANS True
If recovery image from both system's primary hard drive and external USB key is present, which
image will the BIOS Recovery 2 tool select? - ANS Recovery image from the external USB key
How will the Dell Command Utility Update help Customers? - ANS Dell Command Utility
Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a
system and also helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - ANS False
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
GUIDE QUESTIONS AND CORRECT
ANSWERS. VERIFIED 2025/2026.
Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct
responses and click submit. - ANS Encrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - ANS Tablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the computer? -
ANS F12
1 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
, When to use RTC Reset? - ANS To recover from No POST/No Boot
If the system is not booting into the operating system, how can you check if the hard drive is
detected? - ANS Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - ANS In the event of system
board replacement
Choose all that apply: When encountered with a no POST situation, what must technicians do
prior to replacing the suspected failed part? - ANS Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate issue.
Capture the fault exhibited by running Diagnostics indicators, check for Error Codes and check
BIOS settings.
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. -
ANS True
If recovery image from both system's primary hard drive and external USB key is present, which
image will the BIOS Recovery 2 tool select? - ANS Recovery image from the external USB key
How will the Dell Command Utility Update help Customers? - ANS Dell Command Utility
Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a
system and also helps to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - ANS False
2 @COPYRIGHT 2025/2026 ALLRIGHTS RESERVED.
