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Emotional Intelligence - Answer✅✅The ability to monitor one's own and others'
feelings and emotions, to discriminate among them and to use to use this
information to guides one's thinking and actions.
Job Analysis - Answer✅✅Is the process of identifying essential Skills, Knowledge,
and Abilities required to perform a job; Forms the basis of all subsequent human
resources activity.
Behavioral - Answer✅✅A type of question asked by an interviewer to determine a
persons disposition based on previous behavior in particular situations.
Orientation - Answer✅✅Is the process of informing new employees what is
expected of them on the job as well as making them feel welcome and comfortable.
Avoiding/Avoidance - Answer✅✅Is a style of conflict resolution in which a person
withdraws from the issue and/or side-steps the conflict.
, Employee Handbook - Answer✅✅Generally the most common format used to
communicate company policies, vision, and mission.
Job Description - Answer✅✅Defines the job in terms the responsibilities, reporting
structure, and the Skills, Knowledge, and Abilities required to fulfill the duties of the
position as identified in the Job Analysis.
Recruiting - Answer✅✅The process of identifying and attracting qualified job
applicants.
Job Knowledge - Answer✅✅A type of question asked by an interviewer to
determine whether the applicant has the necessary knowledge to perform the job.
Collaborative - Answer✅✅Style of conflict resolution in which parties work
together to solve the problem, and have confidence in each other as partners.
Performance Feedback - Answer✅✅An ongoing process in which the manager and
employee have constructive conversations related to performance.
Kinesthetic - Answer✅✅A type of learner that learns best with a hands on
approach and explore the physical world; also called Tactile Learners.
Autocratic - Answer✅✅A style of management in which decisions are imposed on
subordinates; also known as Theory X management,where managers believe people
dislike work and must be told what to do.
Coaching - Answer✅✅Is used to develop employees rather than address specific
behaviors and performance.
Equal Employment Opportunity Commission - Answer✅✅EEOC
Rent Roll/Collections Report - Answer✅✅A listing of all units showing the residents'
name, rental rate, and status of collections.
Delinquency Report - Answer✅✅The report that tracks late payments of rent,
updated monthly and sent to owner in the reports.
Budget Variance - Answer✅✅Is a difference in the amount forecast for an account
in a budget, and the actual amount spent or earned in the account.
Gross Potential Income (GPI) - Answer✅✅Total income possible of a property if
100% occupied and 100% of rent collected.
Loss to Lease - Answer✅✅The amount of money "lost" due to rents being less than
market rent.