Test Bank for Operations Management:
Sustainability and Supply Chain
Management, 14th Edition by Jay
Heizer, Barry Render & Chuck Munson
— All Chapters (1 to 24)Operations
Management: Sustainability and Supply
Chain Management
1. The late famed management theorist Peter Drucker is often credited with creating the
modern study of management.
a. True
b. False True
2. Efficiency refers to the degree to which the organization achieves a stated objective.
a. True
b. False False
3. Technical skills are most important for employees who don't manage others, while
conceptual skills are more important for managers.
a. True
b. False True
4. The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False False
. Many ideas and techniques in current use can trace their roots to historical management
perspectives.
a. True
b. False True
23. The top reason for manager failure is ineffective communication skills and practices.
a. True
b. False True
24. Today's manager will mostly be overseeing work done by individuals rather than teams.
a. True
b. False False
25. A traditional management style would emphasize a standardization of procedures to
maintain stability in the workplace.
a. True
b. False True
26. In recent years, the U.S. Secret Service has been showing strong management that other
companies are trying to copy.
a. True
b. False False
, 27. Serious cost cutting made to improve efficiency can sometimes hurt organizational
effectiveness.
a. True
b. False True
28. One problem for new managers is that many of them unrealistically expect to have more
freedom to do what they think is best.
a. True
b. False True
29. Managers at small businesses and large corporations tend to emphasize the same
managerial roles.
a. True
b. False False
30. One new trend in management is that organizations are less hierarchal, and in some cases,
bossless.
a. True
b. False True
31. The earliest focus of management was on the humanity of production.
a. True
b. False False
32. One of the major benefits of bureaucracy is that it allows for greater personal liberties of
employees.
a. True
b. False False
33. Social business is one of the most recent approaches in the evolution of management
thinking.
a. True
b. False True
34. Regina, owner and operator of a small restaurant, believes that her most important task as
manager is establishing goals for the restaurant and deciding what must be done to achieve
them. This involves which of the following aspects of what managers do?
a. Organizing
b. Motivating and communicating
c. Measuring
d. Developing people
e. Setting objectives e. setting objectives
35. The senior managers at a large clothing company decide to become the number one
service-quality clothing company in the world. They are engaging in the management
function of _______.
a. planning
b. organizing
c. leading
d. controlling
e. dreaming a. planning
36. When Terry Doyle of CommuniCom, Inc. created smaller, more independent
maintenance units, he was performing the management function of ______.
a. controlling
b. human relations skills
c. leading
d. organizing
e. resourcing d. organizing
Sustainability and Supply Chain
Management, 14th Edition by Jay
Heizer, Barry Render & Chuck Munson
— All Chapters (1 to 24)Operations
Management: Sustainability and Supply
Chain Management
1. The late famed management theorist Peter Drucker is often credited with creating the
modern study of management.
a. True
b. False True
2. Efficiency refers to the degree to which the organization achieves a stated objective.
a. True
b. False False
3. Technical skills are most important for employees who don't manage others, while
conceptual skills are more important for managers.
a. True
b. False True
4. The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False False
. Many ideas and techniques in current use can trace their roots to historical management
perspectives.
a. True
b. False True
23. The top reason for manager failure is ineffective communication skills and practices.
a. True
b. False True
24. Today's manager will mostly be overseeing work done by individuals rather than teams.
a. True
b. False False
25. A traditional management style would emphasize a standardization of procedures to
maintain stability in the workplace.
a. True
b. False True
26. In recent years, the U.S. Secret Service has been showing strong management that other
companies are trying to copy.
a. True
b. False False
, 27. Serious cost cutting made to improve efficiency can sometimes hurt organizational
effectiveness.
a. True
b. False True
28. One problem for new managers is that many of them unrealistically expect to have more
freedom to do what they think is best.
a. True
b. False True
29. Managers at small businesses and large corporations tend to emphasize the same
managerial roles.
a. True
b. False False
30. One new trend in management is that organizations are less hierarchal, and in some cases,
bossless.
a. True
b. False True
31. The earliest focus of management was on the humanity of production.
a. True
b. False False
32. One of the major benefits of bureaucracy is that it allows for greater personal liberties of
employees.
a. True
b. False False
33. Social business is one of the most recent approaches in the evolution of management
thinking.
a. True
b. False True
34. Regina, owner and operator of a small restaurant, believes that her most important task as
manager is establishing goals for the restaurant and deciding what must be done to achieve
them. This involves which of the following aspects of what managers do?
a. Organizing
b. Motivating and communicating
c. Measuring
d. Developing people
e. Setting objectives e. setting objectives
35. The senior managers at a large clothing company decide to become the number one
service-quality clothing company in the world. They are engaging in the management
function of _______.
a. planning
b. organizing
c. leading
d. controlling
e. dreaming a. planning
36. When Terry Doyle of CommuniCom, Inc. created smaller, more independent
maintenance units, he was performing the management function of ______.
a. controlling
b. human relations skills
c. leading
d. organizing
e. resourcing d. organizing
