General Management - NOCTI Review
UPDATED ACTUAL Questions and
CORRECT Answers
management - CORRECT ANSWER - the process used to accomplish organizational
goals through planning, organizing, leading, and controlling people and other organizational
resources
planning - CORRECT ANSWER - a management function that includes anticipating
trends and determining the best strategies and tactics to achieve organizational goals and
objectives
organizing - CORRECT ANSWER - a management function that includes designing the
structure of the organization and creating conditions and systems in which everyone and
everything work together to achieve the organizations goals and objectives
leading - CORRECT ANSWER - creating a vision for the organization and guiding,
training, coaching, and motivating others to work effectively to achieve the organizations goals
and objectives
controlling - CORRECT ANSWER - a management function that involves establishing
clear standards to determine whether or not an organization is progressing toward its goals and
objectives, rewarding people for doing a good job, and taking corrective action if they are not
vision - CORRECT ANSWER - an encompassing explanation of why the organization
exists and where it's trying to head
mission statement - CORRECT ANSWER - an outline of the fundamental purpose of an
organization
goals - CORRECT ANSWER - the broad, long term accomplishments an organization
wishes to attain
,objectives - CORRECT ANSWER - specific, short term statements detailing how to
achieve the organizations goals
SWOT analysis - CORRECT ANSWER - SWOT = Strengths, Weaknesses, Opportunities
and Threats; a planning tool used to analyze an organizations strengths, weakness, opportunities
and threats
strategic planning - CORRECT ANSWER - the process of determining the major goals of
the organization and the policies and strategies for obtaining and using resources to achieve those
goals
tactical planning - CORRECT ANSWER - the process of developing detailed, short term
statements about what is to be done, who is to do it, and how it is to be done
operational planning - CORRECT ANSWER - the process of setting work standards and
schedules necessary to implement the company's tactical objectives
contingency planning - CORRECT ANSWER - the process of preparing alternative
courses of action that may be used if the primary plans don't achieve the organizations objectives
decision making - CORRECT ANSWER - choosing among two or more alternatives
problem solving - CORRECT ANSWER - the process of solving the everyday problems
that occur. problem solving is less formal than decision making and usually calls for quicker
action
brainstorming - CORRECT ANSWER - coming up with as many solutions to a problem as
possible in a short period of time with no censoring of ideas
, PMI - CORRECT ANSWER - PMI = Pluses, Minuses, Implications; listing all the pluses
for a solution in one column, all the minuses in another, and the implications in a third column
organization chart - CORRECT ANSWER - a visual device that shows relationships
among people and divides the organizatins work; it shows who is accountable for the completion
of specific work and who reports to whom
top management - CORRECT ANSWER - highest level of management, consisting of the
president and other key company executives who develop strategic plans
middle management - CORRECT ANSWER - the level of management that includes
general managers, dividsion managers, and branch and plant managers who are responsible for
tactical planning and controlling
supervisory management - CORRECT ANSWER - managers who are directly responsible
for supervising workers and evaluating their daily performance
What are technical skills - CORRECT ANSWER - skills that involve the ability to perform
tasks in a specific discipline or department
human relations skills - CORRECT ANSWER - skills that involve communication and
motivation; they enable managers to work through and with people
conceptual skills - CORRECT ANSWER - skills that involve the ability to picture the
organization as a whole and the relationship among its various parts
staffing - CORRECT ANSWER - a management function that includes hiring, motivating,
and retaining the best people available to accomplish the company's objectives
autocratic leadership - CORRECT ANSWER - leadership style that involves making
managerial decisions without consulting others
UPDATED ACTUAL Questions and
CORRECT Answers
management - CORRECT ANSWER - the process used to accomplish organizational
goals through planning, organizing, leading, and controlling people and other organizational
resources
planning - CORRECT ANSWER - a management function that includes anticipating
trends and determining the best strategies and tactics to achieve organizational goals and
objectives
organizing - CORRECT ANSWER - a management function that includes designing the
structure of the organization and creating conditions and systems in which everyone and
everything work together to achieve the organizations goals and objectives
leading - CORRECT ANSWER - creating a vision for the organization and guiding,
training, coaching, and motivating others to work effectively to achieve the organizations goals
and objectives
controlling - CORRECT ANSWER - a management function that involves establishing
clear standards to determine whether or not an organization is progressing toward its goals and
objectives, rewarding people for doing a good job, and taking corrective action if they are not
vision - CORRECT ANSWER - an encompassing explanation of why the organization
exists and where it's trying to head
mission statement - CORRECT ANSWER - an outline of the fundamental purpose of an
organization
goals - CORRECT ANSWER - the broad, long term accomplishments an organization
wishes to attain
,objectives - CORRECT ANSWER - specific, short term statements detailing how to
achieve the organizations goals
SWOT analysis - CORRECT ANSWER - SWOT = Strengths, Weaknesses, Opportunities
and Threats; a planning tool used to analyze an organizations strengths, weakness, opportunities
and threats
strategic planning - CORRECT ANSWER - the process of determining the major goals of
the organization and the policies and strategies for obtaining and using resources to achieve those
goals
tactical planning - CORRECT ANSWER - the process of developing detailed, short term
statements about what is to be done, who is to do it, and how it is to be done
operational planning - CORRECT ANSWER - the process of setting work standards and
schedules necessary to implement the company's tactical objectives
contingency planning - CORRECT ANSWER - the process of preparing alternative
courses of action that may be used if the primary plans don't achieve the organizations objectives
decision making - CORRECT ANSWER - choosing among two or more alternatives
problem solving - CORRECT ANSWER - the process of solving the everyday problems
that occur. problem solving is less formal than decision making and usually calls for quicker
action
brainstorming - CORRECT ANSWER - coming up with as many solutions to a problem as
possible in a short period of time with no censoring of ideas
, PMI - CORRECT ANSWER - PMI = Pluses, Minuses, Implications; listing all the pluses
for a solution in one column, all the minuses in another, and the implications in a third column
organization chart - CORRECT ANSWER - a visual device that shows relationships
among people and divides the organizatins work; it shows who is accountable for the completion
of specific work and who reports to whom
top management - CORRECT ANSWER - highest level of management, consisting of the
president and other key company executives who develop strategic plans
middle management - CORRECT ANSWER - the level of management that includes
general managers, dividsion managers, and branch and plant managers who are responsible for
tactical planning and controlling
supervisory management - CORRECT ANSWER - managers who are directly responsible
for supervising workers and evaluating their daily performance
What are technical skills - CORRECT ANSWER - skills that involve the ability to perform
tasks in a specific discipline or department
human relations skills - CORRECT ANSWER - skills that involve communication and
motivation; they enable managers to work through and with people
conceptual skills - CORRECT ANSWER - skills that involve the ability to picture the
organization as a whole and the relationship among its various parts
staffing - CORRECT ANSWER - a management function that includes hiring, motivating,
and retaining the best people available to accomplish the company's objectives
autocratic leadership - CORRECT ANSWER - leadership style that involves making
managerial decisions without consulting others
