RESTRICTED CHAUFFEUR LICENSE CERTIFICATION TRAINING
EXAM GRADED PASS! NEW!!UPDATED!!100% CORRECT!!
If you are renewing your restricted chauffeur license
and you have two violations involving traffic or
citations within the last 12 months on your MVR, what
happens?
a. You cannot renew your restricted chauffeur license
b. Your restricted chauffeur license is suspended for 6
months
c. You will be required to take a safe/defensive driving
course, with a minimum of four (4) hours classroom
study
d. You can take an online safe/defensive driving course
- answer-c. You will be required to take a safe/defensive
driving course, with a minimum of four (4) hours
classroom study.
Which of the following is NOT a customer need:
a. Need for timely service
b. Need to feel important
c. Need to complain
d. Need to feel comfortable - answer-c. Need to
complain
What are the three parts of verbal communications?
,a. Tone, speed, volume
b. Tone, smiling, volume
c. Laughing, smiling, volume - answer-a. Tone, pitch,
speed
Which of the following statements regarding verbal
communications is true?
a. Speak as fast as possible, the customer will
appreciate it
b. Speaking in a low voice will make the customer
listen better?
c. If people move away from you while you are
speaking, your voice may be too loud
d. Both a and b - answer-c. If people move away from
you while you are speaking, your voice may be too loud
When using the L.A.S.T. approach to resolve a conflict,
what is the purpose of apologizing to the customer?
a. To admit that you are at fault
b. To avoid the customer yelling at you
c. To show empathy because the customer is unhappy -
answer-c. To show empathy because the customer is
unhappy
When someone believes that all people from Canada are
hockey players, they are:
, a. Prejudiced
b. Judgmental
c. Stereotyping - answer-c. stereotyping
What do the letters in the L.A.S.T. formula stand for?
a. Listen, accept, speak, thank
b. Learn, accept, speak, think
c. Listen, apologize, solve, thank
d. Laugh, accept, speak, talk - answer-c. listen,
apologize, solve, thank
If a person talks about his culture as being the smartest
in the world, they are?
a. Ethnocentric
b. Prejudiced
c. Stupid
d. None of the above - answer-a. ethnocentric
Which of these is an example of a diversity
group/class?
a. Religion
b. Age
c. Gender
d. All of the above - answer-d. all of the above
EXAM GRADED PASS! NEW!!UPDATED!!100% CORRECT!!
If you are renewing your restricted chauffeur license
and you have two violations involving traffic or
citations within the last 12 months on your MVR, what
happens?
a. You cannot renew your restricted chauffeur license
b. Your restricted chauffeur license is suspended for 6
months
c. You will be required to take a safe/defensive driving
course, with a minimum of four (4) hours classroom
study
d. You can take an online safe/defensive driving course
- answer-c. You will be required to take a safe/defensive
driving course, with a minimum of four (4) hours
classroom study.
Which of the following is NOT a customer need:
a. Need for timely service
b. Need to feel important
c. Need to complain
d. Need to feel comfortable - answer-c. Need to
complain
What are the three parts of verbal communications?
,a. Tone, speed, volume
b. Tone, smiling, volume
c. Laughing, smiling, volume - answer-a. Tone, pitch,
speed
Which of the following statements regarding verbal
communications is true?
a. Speak as fast as possible, the customer will
appreciate it
b. Speaking in a low voice will make the customer
listen better?
c. If people move away from you while you are
speaking, your voice may be too loud
d. Both a and b - answer-c. If people move away from
you while you are speaking, your voice may be too loud
When using the L.A.S.T. approach to resolve a conflict,
what is the purpose of apologizing to the customer?
a. To admit that you are at fault
b. To avoid the customer yelling at you
c. To show empathy because the customer is unhappy -
answer-c. To show empathy because the customer is
unhappy
When someone believes that all people from Canada are
hockey players, they are:
, a. Prejudiced
b. Judgmental
c. Stereotyping - answer-c. stereotyping
What do the letters in the L.A.S.T. formula stand for?
a. Listen, accept, speak, thank
b. Learn, accept, speak, think
c. Listen, apologize, solve, thank
d. Laugh, accept, speak, talk - answer-c. listen,
apologize, solve, thank
If a person talks about his culture as being the smartest
in the world, they are?
a. Ethnocentric
b. Prejudiced
c. Stupid
d. None of the above - answer-a. ethnocentric
Which of these is an example of a diversity
group/class?
a. Religion
b. Age
c. Gender
d. All of the above - answer-d. all of the above
