WGU C215 Pre-assessment PVDC NEW
2025/ 2026 Update) Questions &
Answers | Grade A| 100% Correct
(Verified Solutions)
Which definition used for quality evaluates how well a product performs
its intended function? - ,,,,answer,,,..Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - ,,,,answer,,,..14 points for
quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - ,,,,answer,,,..ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue? - ,,,,answer,,,..Checklist
Which quality control tool should be used to monitor the current status or
end result of a process? - ,,,,answer,,,..Control chart
Which group of keywords or phrases describes the critical role that
marketing plays in the total quality management (TQM) process? -
, ,,,,answer,,,..Enhance competition; understand consumer preferences;
maintain communication with operations
What is the common them in total quality management (TQM) across all
functions in an organization? - ,,,,answer,,,..To satisfy customer needs
Which concept of variation measures the central tendency of a set of
data? - ,,,,answer,,,..Mean
What do assignable causes of variation indicate? - ,,,,answer,,,..Out-of-
control signals were found in the process
Which continuous improvement method does Cpk measure? -
,,,,answer,,,..How close one is to a target and how consistent one is with
the average performance
What are two important aspects of Six Sigma? - ,,,,answer,,,..Technical
tools
People involvement
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times? - ,,,,answer,,,..Screen patients and
fast-track those with minor ailments
Which two factors affect a service location decision? -
,,,,answer,,,..Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? -
,,,,answer,,,..Proximity to customers
2025/ 2026 Update) Questions &
Answers | Grade A| 100% Correct
(Verified Solutions)
Which definition used for quality evaluates how well a product performs
its intended function? - ,,,,answer,,,..Fitness for use
Which total quality management (TQM) process was developed to stress
management's responsibility for quality? - ,,,,answer,,,..14 points for
quality improvement
Which total quality management (TQM) process consists of 13 published
standards and guidelines? - ,,,,answer,,,..ISO 9000
A company manufactures shoes using a quality management system. The
company needs to put a process in place to measure any defects. The
company would like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this
particular issue? - ,,,,answer,,,..Checklist
Which quality control tool should be used to monitor the current status or
end result of a process? - ,,,,answer,,,..Control chart
Which group of keywords or phrases describes the critical role that
marketing plays in the total quality management (TQM) process? -
, ,,,,answer,,,..Enhance competition; understand consumer preferences;
maintain communication with operations
What is the common them in total quality management (TQM) across all
functions in an organization? - ,,,,answer,,,..To satisfy customer needs
Which concept of variation measures the central tendency of a set of
data? - ,,,,answer,,,..Mean
What do assignable causes of variation indicate? - ,,,,answer,,,..Out-of-
control signals were found in the process
Which continuous improvement method does Cpk measure? -
,,,,answer,,,..How close one is to a target and how consistent one is with
the average performance
What are two important aspects of Six Sigma? - ,,,,answer,,,..Technical
tools
People involvement
Which strategy is used by some emergency rooms to overcome customer
frustrations about long waiting times? - ,,,,answer,,,..Screen patients and
fast-track those with minor ailments
Which two factors affect a service location decision? -
,,,,answer,,,..Proximity to customers
Quality-of-life issues
What is a key factor of a location analysis for a service company? -
,,,,answer,,,..Proximity to customers
