WGU Change Management and
Innovation - C208 assessment v2 Exam
2026 Questions and Answers
Which stage in Kurt Lewin's change model involves changes being
institutionalized in the corporate culture? - Correct answer-Refreezing
Which of the following does not characterize the management style known as
empowerment? - Correct answer-Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational
change? - Correct answer-Establish a sense of urgency
Which of the following is not an explanation for why people resist change at work?
- Correct answer-Management has explained and demonstrated the need for
change.
Why does John Kotter advocate creating "short-term wins" in his eight-step
process for change? - Correct answer-They help to create a feeling of progress as
well as an opportunity to reward employees
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, The development of the Internet is an example of - Correct answer-radical
innovation
Which stage in Kurt Lewin's change model involves people employing new skills
and attitudes and being rewarded by the organization for doing so? - Correct
answer-Refreezing
Which of the following is not one of the four stages of change in the Black and
Gregersen model? - Correct answer-Do the new right thing, and do it fairly well at
first
Sustaining organizational change through continued focus occurs during which
step in the ADKAR model? - Correct answer-Reinforcement
A manager who is comfortable with risk will be more likely to lead which sort of
change effort? - Correct answer-Revolutionary
The third step of the Cisco Change Roadmap (CCR) is - Correct answer-Manage
Lower and middle-level managers are generally not tasked with leading which of
the following kinds of change? - Correct answer-Invention of new organizational
missions or economic models
Which of the following statements about change efforts is not true? - Correct
answer-Managers who expect resistance to change rarely become defensive
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
Innovation - C208 assessment v2 Exam
2026 Questions and Answers
Which stage in Kurt Lewin's change model involves changes being
institutionalized in the corporate culture? - Correct answer-Refreezing
Which of the following does not characterize the management style known as
empowerment? - Correct answer-Reliance on hierarchy
What is the first step in John Kotter's eight-step process for transformational
change? - Correct answer-Establish a sense of urgency
Which of the following is not an explanation for why people resist change at work?
- Correct answer-Management has explained and demonstrated the need for
change.
Why does John Kotter advocate creating "short-term wins" in his eight-step
process for change? - Correct answer-They help to create a feeling of progress as
well as an opportunity to reward employees
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
, The development of the Internet is an example of - Correct answer-radical
innovation
Which stage in Kurt Lewin's change model involves people employing new skills
and attitudes and being rewarded by the organization for doing so? - Correct
answer-Refreezing
Which of the following is not one of the four stages of change in the Black and
Gregersen model? - Correct answer-Do the new right thing, and do it fairly well at
first
Sustaining organizational change through continued focus occurs during which
step in the ADKAR model? - Correct answer-Reinforcement
A manager who is comfortable with risk will be more likely to lead which sort of
change effort? - Correct answer-Revolutionary
The third step of the Cisco Change Roadmap (CCR) is - Correct answer-Manage
Lower and middle-level managers are generally not tasked with leading which of
the following kinds of change? - Correct answer-Invention of new organizational
missions or economic models
Which of the following statements about change efforts is not true? - Correct
answer-Managers who expect resistance to change rarely become defensive
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
