Operations Management Creating Value Along the Supply Chain
,TABLE OF CONTENTS
1 Introduction to Operations and Supply Chain Management
2 Quality Management
3 Statistical Process Control
S3 Operational Decision-Making Tools: Acceptance Sampling
4 Product Design
5 Service Design
6 Processes and Technology
7 Capacity and Facilities Design
S7 Operational Decision-Making Tools: Facility Location Models
8 Human Resources
S8 Operational Decision-Making Tools: Work Measurement
9 Project Management
10 Supply Chain Management Strategy and Design
11 Global Supply Chain Procurement and Distribution
S11 Operational Decision-Making Tools: Transportation and Transshipment Models
12 Forecasting
13 Inventory Management
S13 Operational Decision-Making Tools: Simulation
14 Sales and Operations Planning
S14 Operational Decision-Making Tools: Linear Programming
15 Resource Planning Systems
16 Lean Production Systems
17 Scheduling
Operations Management Creating Value Along the Supply Chain
, Operations Management Creating Value Along the Supply Chain 11th Edition
Roberta S. Russell, Bernard W. Taylor
Concept Check Questions for Learning Objectives
Chapter 1 – Introduction to Operations and Supply Chain Management
The Operations Function
1. The operations function interacts with
a. Marketing
b. Suppliers
c. Human resources
d. Finance
e. All of the above
Difficulty: Easy
Answer: d
2. Operations is often described as
a. the creative core of an organization
b. a transformation process
c. the source of firm profitability
d. all of the above
Difficulty: Easy
Answer: b
The Evolution of Operations and Supply Chain Management
1. helped to enable the Industrial Revolution.
a. Linear programming
b. Quality circles
c. Interchangeable parts
d. The Internet
Difficulty: Easy
Answer: c
2. The Principles of Scientific Management were proposed by
a. Adam Smith
b. Henry Ford
c. Frederick Taylor
Operations Management Creating Value Along the Supply Chain
, d. Elton Mayo
Difficulty: Easy
Answer: c
3. Supply chain management emerged as
a. companies started to outsource production
b. the number of suppliers for each company grew
c. globalization expanded the reach of suppliers and customers
d. all of the above
Difficulty: Easy
Answer: d
4. The quality revolution was brought to us by
a. Germany
b. Japan
c. China
d. Mexico
Difficulty: Easy
Answer: b
Globalization
1. Globalization has grown rapidly due to
a. World trade agreements
b. The Internet
c. Outsourcing
d. All of the above
Difficulty: Easy
Answer: d
2. Which of the following countries has the highest hourly wage rate?
a. Norway
b. U.S.
c. Germany
d. South Korea
Difficulty: Moderate
Answer: a
3. Companies go global to
a. take advantage of favorable costs
Operations Management Creating Value Along the Supply Chain
,TABLE OF CONTENTS
1 Introduction to Operations and Supply Chain Management
2 Quality Management
3 Statistical Process Control
S3 Operational Decision-Making Tools: Acceptance Sampling
4 Product Design
5 Service Design
6 Processes and Technology
7 Capacity and Facilities Design
S7 Operational Decision-Making Tools: Facility Location Models
8 Human Resources
S8 Operational Decision-Making Tools: Work Measurement
9 Project Management
10 Supply Chain Management Strategy and Design
11 Global Supply Chain Procurement and Distribution
S11 Operational Decision-Making Tools: Transportation and Transshipment Models
12 Forecasting
13 Inventory Management
S13 Operational Decision-Making Tools: Simulation
14 Sales and Operations Planning
S14 Operational Decision-Making Tools: Linear Programming
15 Resource Planning Systems
16 Lean Production Systems
17 Scheduling
Operations Management Creating Value Along the Supply Chain
, Operations Management Creating Value Along the Supply Chain 11th Edition
Roberta S. Russell, Bernard W. Taylor
Concept Check Questions for Learning Objectives
Chapter 1 – Introduction to Operations and Supply Chain Management
The Operations Function
1. The operations function interacts with
a. Marketing
b. Suppliers
c. Human resources
d. Finance
e. All of the above
Difficulty: Easy
Answer: d
2. Operations is often described as
a. the creative core of an organization
b. a transformation process
c. the source of firm profitability
d. all of the above
Difficulty: Easy
Answer: b
The Evolution of Operations and Supply Chain Management
1. helped to enable the Industrial Revolution.
a. Linear programming
b. Quality circles
c. Interchangeable parts
d. The Internet
Difficulty: Easy
Answer: c
2. The Principles of Scientific Management were proposed by
a. Adam Smith
b. Henry Ford
c. Frederick Taylor
Operations Management Creating Value Along the Supply Chain
, d. Elton Mayo
Difficulty: Easy
Answer: c
3. Supply chain management emerged as
a. companies started to outsource production
b. the number of suppliers for each company grew
c. globalization expanded the reach of suppliers and customers
d. all of the above
Difficulty: Easy
Answer: d
4. The quality revolution was brought to us by
a. Germany
b. Japan
c. China
d. Mexico
Difficulty: Easy
Answer: b
Globalization
1. Globalization has grown rapidly due to
a. World trade agreements
b. The Internet
c. Outsourcing
d. All of the above
Difficulty: Easy
Answer: d
2. Which of the following countries has the highest hourly wage rate?
a. Norway
b. U.S.
c. Germany
d. South Korea
Difficulty: Moderate
Answer: a
3. Companies go global to
a. take advantage of favorable costs
Operations Management Creating Value Along the Supply Chain
