Page |1
CISR AGENCY OPERATIONS EXAM 2025/2026 NEWEST
ACTUAL EXAM WITH COMPLETE QUESTIONS AND
VERIFIED ANSWERS |ALREADY GRADED A+|
Which one of the following does not normally apply regarding the
use of social media in an insurance agency? -ANSWERS-Most
agencies provide their staff with a personal email address.
Two-way communication is best described as: -ANSWERS-
Speaking and listening
Which one of the following methods could reduce the likelihood of
an errors and omissions claim? -ANSWERS-Using standardized
letters or memos
Which one of the following statements does not describe a
purpose of a position guide? -ANSWERS-Used to determine
promotions.
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A formal training plan for sales and service staff of an agency
should include strong skill development in which of the three
major areas. -ANSWERS-Technical, product knowledge, agency
process (The Agency Way)
The purpose and benefits of an internal quality control process
include all of the following except: -ANSWERS-To determine peer
group results.
Which one of the following best describes Standards? -
ANSWERS-Standards are important as they define what the
expected result is for the responsibilities, duties and function of a
position.
While commercial lines underwriting guidelines are very similar to
personal lines underwriting guidelines, there are some
differences. Which one of the following is one of these
differences? -ANSWERS-Additional services such as loss control
could be the deciding factor when selecting the company to place
the coverage with
CISR AGENCY OPERATIONS EXAM 2025/2026 NEWEST
ACTUAL EXAM WITH COMPLETE QUESTIONS AND
VERIFIED ANSWERS |ALREADY GRADED A+|
Which one of the following does not normally apply regarding the
use of social media in an insurance agency? -ANSWERS-Most
agencies provide their staff with a personal email address.
Two-way communication is best described as: -ANSWERS-
Speaking and listening
Which one of the following methods could reduce the likelihood of
an errors and omissions claim? -ANSWERS-Using standardized
letters or memos
Which one of the following statements does not describe a
purpose of a position guide? -ANSWERS-Used to determine
promotions.
, Page |2
A formal training plan for sales and service staff of an agency
should include strong skill development in which of the three
major areas. -ANSWERS-Technical, product knowledge, agency
process (The Agency Way)
The purpose and benefits of an internal quality control process
include all of the following except: -ANSWERS-To determine peer
group results.
Which one of the following best describes Standards? -
ANSWERS-Standards are important as they define what the
expected result is for the responsibilities, duties and function of a
position.
While commercial lines underwriting guidelines are very similar to
personal lines underwriting guidelines, there are some
differences. Which one of the following is one of these
differences? -ANSWERS-Additional services such as loss control
could be the deciding factor when selecting the company to place
the coverage with
