NEA-BC Cer fica on 2025 |EXAM (MULTIPLE CHOICES)
AND (RATIONALES) QUESTION AND ANSWERS 100%
CORRECT 2025
A concentra on on key aspects of the work environment, specifically the people, the physical
environment, and the job resources, can enhance healthcare working condi ons. This is an
exam of:
a. Effec ve decision-making
b. Transac onal leadership
c. Transforma onal leadership
d. Meaningful recogni on - Ans c. Transforma onal leadership
This transforms through contextual and cultural changes that relate to the people, physical
environment and job resources. The leader is aware of all that is going on in the organiza on.
A key considera on in the process of group dynamics for the nurse manager to remember is
that the stage of group forma on a where work is most effec ve is the:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - Ans d. Performing stage
The performing stage is the final stage of group forma on, where the energy of the group is
focused on achieving its goals in a collabora ve atmosphere.
Forming: In the beginning, when a new team forms, individuals will be unsure of the team's
purpose, how they fit in, and whether they'll work well with one another. They may be anxious,
curious, or excited to get going. However they feel, they'll be looking to the team leader for
direc on. This may take some me, as people get to know their new colleagues and one
another's ways of working.
,Storming: people start to push against the established boundaries. Conflict or fric on can also
arise between team members as their true characters - and their preferred ways of working -
surface and clash with other people's. At this stage team members may challenge your
authority or management style, or even the team's mission.
Norming: People start to resolve their differences, appreciate one another's strengths, and
respect your authority as a leader. Now that they know one another be/er, your team members
will feel more comfortable asking for help and offering construc ve feedback.
A model that treats errors as system failures and encourages error iden fica on and correc on
without placing blame on individuals in an a/empt to improve pa ent safety is called:
a. Just culture
b. Emo onal intelligence
c. Transforma onal Leadership
d. Apprecia ve Inquiry - Ans a. Just culture
In a just culture, pa ent safety is enhanced by trea ng errors as system failures and encouraging
error iden fica on and correc on without placing blame on individuals.
A nurse leader feels there are issues on the unit preven ng the staff from improving their
pa ent experience scores. Evidence-based prac ces have been iden fied, educa on provided,
and strategies implemented. However, results are not improving. What qualita ve design could
be used to gain insight into future strategies?
a. Ethnographic
b. Predic ve
c. Descrip ve
d. Case Study - Ans a. Ethnographic
Helps describe the culture within which people live their daily lives and the impact of this
culture on their behavior.
, A nurse leader must realize that in order for innova on to occur in staff nurses' prac ce, the
leader must also manage based on the principles of innova on. Which behavior is an innova on
principle?
a. create innova on skills, knowledge and a6tudes
b. limit the alloca on of resources to support innova on
c. change in difficult; staff and leaders will always embrace it
d. limit the interac on with staff along the journey from idea to implementa on - Ans a. create
innova on skills, knowledge and a6tudes
A staff nurse describes the CNO as a transforma onal leader. This CNO keeps an open door
policy and is eager and caring when the nurses stop by. In addi on, the CNO mo vates the
nursing staff to collaborate on ini a ves for a healthy work environment. Which
transforma onal leadership characteris cs are described?
a. providing inspira on and enthusiasm, crea ng harmony and fostering horizontal and ver cal
communica on.
b. providing protec on, direc on and clarity
c. focusing on short-term goals and ini a ves
d. promo ng responsibility, fairness, and honesty - Ans a. providing inspira on and
enthusiasm, crea ng harmony and fostering horizontal and ver cal communica on.
An important strategy for nurse execu ve succession planning is to:
a. Allow for job sharing of nursing leaders so they learn to work as a team
b. Include nurse leaders as part of the senior management team
c. Provide exposure to medical staff leadership commi/ees
d. Provide flexible schedules for nurse leaders to a/end educa onal training. - Ans b. Include
nurse leaders as part of the senior management team
, As CNO, you have pulled together a group to work on a major modifica on to the Surgical
Intensive Care Unit (SICU). Informal leaders begin to emerge. This stage of group development is
known as:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - Ans b. Storming stage
In this stage of group development, members of the group compete for posi on, power, and
status; informal leaders may emerge
As a leader of the crisis management team responding to a serious issue regarding
contaminated implants placed in pa ents during surgery, the nurse execu ve applies this
essen al approach to maintain public trust:
a. Sunshine Act
b. Public No ce
c. Town hall mee ngs
d. Truthful disclosure - Ans d. Truthful disclosure
Because conflict is an essen al component of human interac on, crea ng condi ons in which
conflict is completely absent is pointless; however, preven ng unnecessary conflict is possible.
Condi ons that help prevent unnecessary conflict include:
a. open communica on and congruence between organiza onal and professional work goals
b. Mee ng with a mediator who has established credibility with all par es.
c. Quan fying the value of teamwork using clear management strategies
d. Privacy of informa on, confiden ality of conversa ons and workforce diversity - Ans a. open
communica on and congruence between organiza onal and professional work goals
Characteris cs of an effec ve preceptor program include:
AND (RATIONALES) QUESTION AND ANSWERS 100%
CORRECT 2025
A concentra on on key aspects of the work environment, specifically the people, the physical
environment, and the job resources, can enhance healthcare working condi ons. This is an
exam of:
a. Effec ve decision-making
b. Transac onal leadership
c. Transforma onal leadership
d. Meaningful recogni on - Ans c. Transforma onal leadership
This transforms through contextual and cultural changes that relate to the people, physical
environment and job resources. The leader is aware of all that is going on in the organiza on.
A key considera on in the process of group dynamics for the nurse manager to remember is
that the stage of group forma on a where work is most effec ve is the:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - Ans d. Performing stage
The performing stage is the final stage of group forma on, where the energy of the group is
focused on achieving its goals in a collabora ve atmosphere.
Forming: In the beginning, when a new team forms, individuals will be unsure of the team's
purpose, how they fit in, and whether they'll work well with one another. They may be anxious,
curious, or excited to get going. However they feel, they'll be looking to the team leader for
direc on. This may take some me, as people get to know their new colleagues and one
another's ways of working.
,Storming: people start to push against the established boundaries. Conflict or fric on can also
arise between team members as their true characters - and their preferred ways of working -
surface and clash with other people's. At this stage team members may challenge your
authority or management style, or even the team's mission.
Norming: People start to resolve their differences, appreciate one another's strengths, and
respect your authority as a leader. Now that they know one another be/er, your team members
will feel more comfortable asking for help and offering construc ve feedback.
A model that treats errors as system failures and encourages error iden fica on and correc on
without placing blame on individuals in an a/empt to improve pa ent safety is called:
a. Just culture
b. Emo onal intelligence
c. Transforma onal Leadership
d. Apprecia ve Inquiry - Ans a. Just culture
In a just culture, pa ent safety is enhanced by trea ng errors as system failures and encouraging
error iden fica on and correc on without placing blame on individuals.
A nurse leader feels there are issues on the unit preven ng the staff from improving their
pa ent experience scores. Evidence-based prac ces have been iden fied, educa on provided,
and strategies implemented. However, results are not improving. What qualita ve design could
be used to gain insight into future strategies?
a. Ethnographic
b. Predic ve
c. Descrip ve
d. Case Study - Ans a. Ethnographic
Helps describe the culture within which people live their daily lives and the impact of this
culture on their behavior.
, A nurse leader must realize that in order for innova on to occur in staff nurses' prac ce, the
leader must also manage based on the principles of innova on. Which behavior is an innova on
principle?
a. create innova on skills, knowledge and a6tudes
b. limit the alloca on of resources to support innova on
c. change in difficult; staff and leaders will always embrace it
d. limit the interac on with staff along the journey from idea to implementa on - Ans a. create
innova on skills, knowledge and a6tudes
A staff nurse describes the CNO as a transforma onal leader. This CNO keeps an open door
policy and is eager and caring when the nurses stop by. In addi on, the CNO mo vates the
nursing staff to collaborate on ini a ves for a healthy work environment. Which
transforma onal leadership characteris cs are described?
a. providing inspira on and enthusiasm, crea ng harmony and fostering horizontal and ver cal
communica on.
b. providing protec on, direc on and clarity
c. focusing on short-term goals and ini a ves
d. promo ng responsibility, fairness, and honesty - Ans a. providing inspira on and
enthusiasm, crea ng harmony and fostering horizontal and ver cal communica on.
An important strategy for nurse execu ve succession planning is to:
a. Allow for job sharing of nursing leaders so they learn to work as a team
b. Include nurse leaders as part of the senior management team
c. Provide exposure to medical staff leadership commi/ees
d. Provide flexible schedules for nurse leaders to a/end educa onal training. - Ans b. Include
nurse leaders as part of the senior management team
, As CNO, you have pulled together a group to work on a major modifica on to the Surgical
Intensive Care Unit (SICU). Informal leaders begin to emerge. This stage of group development is
known as:
a. Norming stage
b. Storming stage
c. Forming stage
d. Performing stage - Ans b. Storming stage
In this stage of group development, members of the group compete for posi on, power, and
status; informal leaders may emerge
As a leader of the crisis management team responding to a serious issue regarding
contaminated implants placed in pa ents during surgery, the nurse execu ve applies this
essen al approach to maintain public trust:
a. Sunshine Act
b. Public No ce
c. Town hall mee ngs
d. Truthful disclosure - Ans d. Truthful disclosure
Because conflict is an essen al component of human interac on, crea ng condi ons in which
conflict is completely absent is pointless; however, preven ng unnecessary conflict is possible.
Condi ons that help prevent unnecessary conflict include:
a. open communica on and congruence between organiza onal and professional work goals
b. Mee ng with a mediator who has established credibility with all par es.
c. Quan fying the value of teamwork using clear management strategies
d. Privacy of informa on, confiden ality of conversa ons and workforce diversity - Ans a. open
communica on and congruence between organiza onal and professional work goals
Characteris cs of an effec ve preceptor program include:
