QUESTIONS AND ANSWERS/ VERIFIED/GRADED A+/
tactical skills
skills necessary to accomplish specific tasks
interpersonal skills
the ability to effectively communicate with, understand, and
motivate individuals and groups
conceptual skills
the ability to think abstract
diagnostic skills
The ability to understand cause-and-effect relationships and
to recognize the optimal solutions to problems
Human Resource Management
set of organizational activities directed at attracting,
developing, and maintaining an effective workforce
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,competitive advantage
anything that gives a firm an edge over rivals in attracting
customers and defending itself against competition
organizational behavior
The study of human behavior in organizational settings, the
interface between human behavior and the organization, and
the organization itself
planning
the process of determining an organizations desired future
and the best means to obtain that
Organizing
the process of designing jobs, grouping jobs into units, and
establishing patterns of authority between jobs and units
leading
the process of getting the organization's members to work
together toward the organization's goals
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, controlling
the process of monitoring and correcting the actions of the
organization and its members to keep them directed toward
their goals
cost leadership strategy
striving to be the lowest cost producer for a particular level of
product quality
operational excellence
Maximizing the efficiency of the manufacturing/product
development process to minimize costs
differentiation strategy
developing a product or service that has unique
characteristics valued by customers
product innovation
developing new products or services
specialization strategy
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